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Combating Spoof Calls
A call is spoofed when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity such as masking their country code or impersonate (spoof) local numbers to mislead victims into believing that these calls are from legitimate sources such as government agencies.
As one of the several measures the Government has rolled out to protect citizens and their personal data, since April 15, 2020 all overseas calls will come with the "+" prefix. For instance, +6955 0221 and +4241 2345 are likely to be spoofed calls. Consumers are advised to be vigilant and not share confidential data over the phone if they are not expecting overseas calls.
Do be cautious of any SMSes or phone calls from anyone claiming to represent StarHub. We have a list of latest scam advisories by StarHub as well as reported scams by other StarHub customers. Please visit https://community.starhub.com/topics/scam-alerts/5f3abeb85586635fe1b6d318 Additionally, if you would like to report new phishing/scam sites and messages pretending to be StarHub, please send all information to firstname.lastname@example.org.
Depending on the personal detail that was disclosed, do quickly reach out to the affected bank, telco or organization to take steps to address the situation.