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Discontinuation of Remittance Service on StarHub Prepaid App
We are always reviewing our service offers to ensure that we meet the changing lifestyles of our customers. Hence, Send Money and My Rewards on StarHub Prepaid app, and prepaid top up via Pay2Home channels will discontinue with effect from 30 June 2022.
My Rewards is a rewards system for customers who make successful remittance transactions on the StarHub Prepaid app. Since we will no longer be offering remittance service, My Rewards will also be discontinued with effect from 30 June 2022. Any balance stamps will be forfeited automatically on 30 June 2022 and there will be no refunds.
This is an exclusive benefit for customers who signed up for the Send Money service on StarHub Prepaid app previously. This benefit will cease on 30 June 2022 together with the Send Money service.
The discontinuation will not affect your prepaid services and you can continue to use SMS, voice, data as usual.
StarHub Top up services via Pay2Home channels will discontinue with effect from 30 June 2022.
The new remittance service is provided and processed by our partner, Pay2Home, a specialist money transfer company that offers affordable and reliable remittance services. StarHub Prepaid customers can now send money home to their loved ones in the Philippines, Indonesia, Malaysia, and more countries on the StarHub Prepaid App! The remittance service is trusted, simple and low-cost.
Not to worry! Pay2Home is licensed by the Monetary Authority of Singapore (MAS), and the remittance service on the StarHub Prepaid App uses dual factor authentication, which is an additional layer of security designed to prevent unauthorised access to safeguard your identity and privacy.
Yes, you will have to be a StarHub Prepaid customer aged 18 or older, with an active mobile voice number and valid Singapore-issued Identity Document in order to access the remittance service on the StarHub Prepaid App. Not a StarHub Prepaid customer? Switch over and enjoy FREE credits, data and talktime on Singapore’s fastest network!
Sorry, you are unable to use your StarHub Prepaid credits to pay for your remittance transaction.
It’s easy! Simply launch the StarHub Prepaid App, login with your StarHub Prepaid number, and create a Pay2Home account to access the new remittance service.
Do ensure that you have an active StarHub Prepaid voice number and a valid Singapore-issued Identity Document. You will also be required to submit your Identification Documents and Proof of Address to Pay2Home.
Please refer to the table below for the list of approved Identification Documents. Kindly note that that if your Identification Document does not include your address, you will be required to submit a Proof of Address document (not older than 3 months) as well.
|Identity Documents||Proof of Address Documents|
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If you do not have any of the above documents, please contact the Pay2Home Customer Service Hotline at 6602 8014 (Monday to Sunday, 9am to 6pm) or email firstname.lastname@example.org.
Pay2Home's Fees, Charges & Exchange Rates
A bank is a generalist financial provider. They provide remittance along with a range of other services. Pay2Home is a money transfer specialist in international payments, offering low remittance fees, better exchange rates, more delivery channels and faster delivery times than the banks! Being fully licensed with the relevant authorities also provides you with the security of knowing that your remittance transaction is safe with Pay2Home.
Not to worry, there are no in-country deductions (except for Thailand and Europe) when you send money with Pay2Home! The only fee that you will have to pay is the remittance fee, which will be reflected during your remittance transaction.
For more information, please contact the Pay2Home Customer Service Hotline at 6602 8014 (Monday to Sunday, 9am to 6pm) or email email@example.com.
Pay2Home offers competitive exchange rates based on the world currency markets, which are updated daily. To get the latest exchange rates, simply launch the StarHub Prepaid App and access the remittance function!
Pay2Home Remittance Services
Apart from sending money home to your loved ones, you will be able to:
Great news! Pay2Home allows you to send money home to your loved ones in more than 40 countries in the world:
The minimum remittance amount is SGD5 and the maximum remittance amount is SGD10,000 for each transfer. The remittance limit is reset daily.
Please note that for payment with NETS or bank card, the maximum amount is capped at the daily withdrawal limit of your NETS or bank card.
Fret not! After payment is made, it usually takes about 1 to 2 working days for the money to be credited to your loved ones’ bank account. For selected destination countries with instant processing, they will receive the money instantly.
Depending on your payment method, the time required for your money to reach Pay2Home for processing may differ:
FAST Bank Transfer
Immediate (Applicable for remittance transactions from Monday to Sunday, 9am to 6pm only.)
Please specify your Pay2Home membership number as the payment reference.
Cash payment at Pay2Home outlets or Money Transfer Machines (MTMs)
Cash payment at 7-Eleven outlets (excluding Changi Airport)
Please note that there is a minimum transaction amount of SGD20 and maximum transaction amount of SGD500.
Pay2Home offers a variety of delivery services to cater to different needs:
- Credit to bank account: Your money will be credited directly to an existing bank account in the destination country.
- Bill payment: Your money will be credited directly to the designated billing organisation.
- Collection: Your money will be made available for collection through Pay2Home’s collection banks and agents. You will need to specify your beneficiary details and ensure that they produce a valid Identification Document at the point of collection.
We urge you to make the payment for your remittance transaction as soon as possible. Once you have initiated the remittance request on the StarHub Prepaid App, your transaction will be cancelled if payment is not completed before 12pm on the following day.
Launch the StarHub Prepaid App and login with your StarHub Prepaid number. Select ‘Send Money’, followed by ‘My Transactions’ to track the status of your remittance transactions in real-time.
We strongly recommend you to enable push notifications on your phone to stay updated on your remittance transaction status, the latest deals and promotions!