How can we help you today?

Yes, absolutely! You can switch to a 5G Unlimited+ / 5G Platinum Plan any time via the StarHub app here or head down to our any of shops for assistance.

There are no early termination charges (ETC) when you switch from a 1-year SIM Only plan to a 5G Unlimited+ or 5G Platinum Plan.

If you have EasyGo instalment plan on your SIM Only line, you will need to pay the remaining balance for EasyGo when you switch over.

If you have a 2-year contract plan, an Early Termination Charge (ETC) may apply when you switch:

An upgrade from Star Plan is currently not available. Don't worry, we are working hard to make this possible! Stay tuned.

Simply login to the StarHub app with your Hub ID and tap 'Shop'. Select 'Mobile Plan' and follow the steps to select your preferred 5G Unlimited+ or 5G Platinum Plan.

You'll get a notification on the StarHub app and SMS once your request submission is successful. This request should be completed within minutes.

The switch is quick! Your new 5G Unlimited+ Plan should be active within a few minutes of successfully submitting your request.

You can enjoy your new 5G Unlimited+ Plan without changing the SIM Card. If your existing SIM card is not 5G, we strongly recommend getting a new 5G SIM card or eSIM when you sign up.

Switching to 5G Unlimited+ is easy. However, if you are on an existing contract, there may be early termination charges applicable. In the unlikely event that you cannot switch to a 5G Unlimited+ Plan, do chat with us for assistance.

Yes, you can! However, your EasyGo instalment plan will be cancelled and the remaining balance will be charged to your final bill.

Switching of your MaxMobile mobile broadband service to a 5G Unlimited+ Plan is not supported. You will need to sign up for a 5G Unlimited+ Plan with a new mobile number.

You will need to visit a StarHub shop to convert your bundled service to individual services before switching to a 5G Unlimited+ Plan. Early termination fees may apply if your bundled service is changed before the contract is up.

The FamilyConnect service is not available for 5G Unlimited+ Plans.

Your Hub Club/Hub Club Go membership will no longer be available once you switch to a 5G Unlimited+ Plan.
To enjoy your CIS / Corporate offers, enter your CIS promo code at checkout to enjoy your new benefits for 5G Unlimited+ Plans.

5G Unlimited+ / 5G Platinum Plans have their own range of add-ons and VAS. Existing add-ons and VAS from your postpaid or prepaid mobile line will not carry over.

Your switch to a 5G Unlimited+ Plan should be processed within a few minutes. If it is still not completed after 30 mins, please chat with our HubBot via the app or reach out to our HubCare team for assistance.

Unfortunately, requests to switch to a 5G Unlimited+ Plan are non-reversible. If you have questions about 5G Unlimited+ Plan, please chat with us before switching.

With the rise of scams, this additional layer of security ensures that only verified users can request for a switch, preventing fraud and protecting our customers.

The ID you're attempting to verify might not be the same one you used during registration. Please try again with the correct ID.

Currently, Singpass is the only ID verification available for transfers to 5G Unlimited+ Plans. We are working to introduce additional verification options soon.

This is a security feature introduced to prevent any fraudenlent sign-ups. You can try again after 20 minutes if it happens. Please chat with our HubBot via the app or reach out to our HubCare team if you require any assistance.

The switch is quick! Your new 5G Unlimited+ Plan should be active within a few minutes of successfully submitting your request.