How can we help you today?
StarHub TV+ Box Rental Price Increase FAQ
There will be a price adjustment for the TV+ box rental from $5 per month to $5.90 per month (inclusive of GST), with effect from on 1 July 2022.
The price adjustment of StarHub TV+ box is due to rising operational costs and will take effect from 1 July 2022.
If you are a TV+ customer that is still under an existing contract, your TV+ box rental will be revised from $5 per month to $5.90 per month (inclusive of GST) only when your TV+ contract has ended. The revised rental charge will be reflected in your bill, after your contract has expired.
If you are a TV+ customer that is no longer under an existing contract, your TV+ box rental will be revised from $5 per month to $5.90 per month (inclusive of GST). The revised rental charge will be reflected in your bill, within 2 billing cycles.
When your HomeHub+ contract has expired, your additional TV+ box rental (excluding the free rental for the 1st box) will be revised from $5 per month to $5.90 per month (inclusive of GST).
To view your contract end date, you may access your copy of service agreement by logging into My StarHub App.
Tap on “TV”, scroll down, and view “Contract end date”.
If you rent an additional TV+ box after 1 July 2022, you will still pay $5/month for that box until the end of your TV+/HomeHub+ contract period. Rate protection applies to TV+ and HomeHub+ customers who are still in contract (please note that your TV+/HomeHub+ contract is different from your TV+ box rental contract).
Customers who sign up to a TV+/HomeHub+ plan before 30 June 2022 will get rate protection. However, the installation must be completed by 1 August 2022.
Part-month (pro-rated) charges will apply if your TV+/HomeHub+ contract does not end exactly on the last day of your bill cycle. For example:
New rate effective date: 1 July 2022
TV+/HomeHub+ contract end date: 15 September 2022
Bill cycle: 12th of the month – 11th of the following month
On your bill for 12 September 2022 to 11 October 2022, you will see part-month (pro-rated) charges for your TV+ box rental.
- The charges for 12 September to 15 September will be based on the old rate ($5/month) because you have rate protection till the end of your contract.
- The charges for 16 September to 11 October will be based on the new rate ($5.90/month).