How can we help you today?
StarHub TV+ Box Rental Price Increase FAQ
When and how much will the TV+ Box rental be adjusted?
There will be a price adjustment for the TV+ box rental from $5 per month to $5.90 per month (inclusive of GST), with effect from on 1 July 2022.
Why is StarHub adjusting the TV+ Box rental price?
The price adjustment of StarHub TV+ box is due to rising operational costs and will take effect from 1 July 2022.
I am a TV+ customer, how will I be affected by these changes?
If you are a TV+ customer that is still under an existing contract, your TV+ box rental will be revised from $5 per month to $5.90 per month (inclusive of GST) only when your TV+ contract has ended. The revised rental charge will be reflected in your bill, after your contract has expired.
If you are a TV+ customer that is no longer under an existing contract, your TV+ box rental will be revised from $5 per month to $5.90 per month (inclusive of GST). The revised rental charge will be reflected in your bill, within 2 billing cycles.
I am a HomeHub+ customer. How will I be affected by these changes?
When your HomeHub+ contract has expired, your additional TV+ box rental (excluding the free rental for the 1st box) will be revised from $5 per month to $5.90 per month (inclusive of GST).
How do I check if I’m in contract or out of contract?
My TV+/HomeHub+ plan is still in contract. Can I get an additional TV+ box at $5/month?
If you rent an additional TV+ box after 1 July 2022, you will still pay $5/month for that box until the end of your TV+/HomeHub+ contract period. Rate protection applies to TV+ and HomeHub+ customers who are still in contract (please note that your TV+/HomeHub+ contract is different from your TV+ box rental contract).
Can TV+/HomeHub+ customers who re-contract before 1 July 2022 get rate protection if the installation is after 1 July 2022?
Customers who sign up to a TV+/HomeHub+ plan before 30 June 2022 will get rate protection. However, the installation must be completed by 1 August 2022.
Why does my bill have part-month (pro-rated) charges for TV+ box rental?
Part-month (pro-rated) charges will apply if your TV+/HomeHub+ contract does not end exactly on the last day of your bill cycle. For example:
New rate effective date: 1 July 2022
TV+/HomeHub+ contract end date: 15 September 2022
Bill cycle: 12th of the month – 11th of the following month
On your bill for 12 September 2022 to 11 October 2022, you will see part-month (pro-rated) charges for your TV+ box rental.
- The charges for 12 September to 15 September will be based on the old rate ($5/month) because you have rate protection till the end of your contract.
- The charges for 16 September to 11 October will be based on the new rate ($5.90/month).