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Refund Request
I have an overpayment in my postpaid account. How can I get a refund?
If your postpaid account is still active, don’t worry. Any overpayment will automatically go towards your next bill.
If your services have been terminated and your postpaid account has been inactive for at least 2 months, we will automatically process a refund via PayNow (linked to your NRIC/FIN/UEN) after deducting any remaining charges on your other account(s).
Please make sure your NRIC/FIN/UEN is correctly linked to your PayNow account. Refunds are completed within 11 business days, excluding your bank’s processing time.
Need help or a manual refund request? Reach out to us at www.starhub.com/feedback.
How can I get my deposit refunded?
If you’re eligible for a deposit refund, it will first be used to settle any outstanding charges on your account. Any remaining balance will then be refunded to you either:
• Automatically, two months after termination, or
• Through a manual refund request after your account is terminated.
If you have changed your residency status to one that no longer requires a deposit, please send us a softcopy/photo of proof of new residency or work status so we can update your account.
Get in touch with us at www.starhub.com/feedback for assistance.