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Refund Request
I have overpayment in my account and I want it to be refunded to me.
If your account is active, the overpayment will be used to offset any payable amount in your next bill. However, if your services are terminated and your account is inactive for 2 months, we’ll automatically refund the credit via PayNow (linked to your NRIC) after offsetting any remaining charges on your other account(s).
Please ensure that you have linked your NRIC/FIN/UEN to your registered PayNow account. The refund timeframe is 11 business days, excluding bank processing.
How can I get my deposit refunded?
If you are eligible for a deposit refund, please know that deposits will be used to offset any outstanding balance in the account, and any net balance after the offset will be refunded to you either via auto-refund (two months after termination) or manual refund request after termination.
If you have changed residency status from one that required a deposit to a residence status that does not require deposit, please provide a softcopy/photo of proof of new residency / work status.