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Star Plans StarHub Dollars & Bonus Dollars



1
What are StarHub Dollars?

StarHub Dollars are credits you can use for payment during plan renewal or add-on purchase.

StarHub Dollars are exclusively for Star Plan.


2
What can I use StarHub Dollars for?

You can use StarHub Dollars for payment during your Star Plan renewal or add-on purchase.


3
How do I top up my StarHub Dollars?

You can top up your StarHub Dollars by charging them to your debit/credit card.


4
Can I get a refund if I topped up too much StarHub Dollars?

Successful top-ups are non-refundable. You can use your StarHub Dollars for your next monthly plan renewals or add-on purchases.


5
Do StarHub Dollars expire?

There's no expiry date for StarHub Dollars as long as your mobile service is active.


6
What happens to my StarHub Dollars if my Star Plan is terminated?

There will be no refund for StarHub Dollars if your Star Plan is terminated.


7
Can I set StarHub Dollars as the default payment mode for my Star Plan renewal and purchases?

Your payments will be charged in the following order: Bonus Dollars, StarHub Dollars, and debit/credit card. This order has been preset and cannot be changed.


8
Can I transfer Starhub Dollars to another Star Plan number?

Yes, you can transfer your StarHub Dollars to another active Star Plan mobile number.


9
Will I get e-receipts for StarHub Dollar transfers?

There's no e-receipt for transfer of StarHub Dollars, but you can view the transaction records under "Activity".


10
I transferred StarHub Dollars to the wrong number. Can I revert the transaction?

Please contact us on the StarHub app for assistance on this matter.


11
What are Bonus Dollars? Where do I get them? Where can I use them?

Bonus Dollars are credits received during promotions. Similar to StarHub Dollars, you can use Bonus Dollars for payment during plan renewal or add-on purchase.


12
Do Bonus Dollars expire?

Bonus Dollars have a validity period of 6 months.


13
Can I exchange my Bonus Dollars to cash?

Bonus Dollars are not exchangable to cash. You can use them for your monthly renewal payments or add-on purchases.