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Your Star Plan / 5G Unlimited+ / 5G Platinum / Senior / Data-only Plan may be suspended if your monthly renewal charge remains unpaid for an extended period. This may be due to an invalid credit/debit card tied to your account or insufficient StarHub Dollars.

To resume your service, simply pay your outstanding balance StarHub app. Ensure that there's a valid credit/debit card tied to your account or check that you have sufficient StarHub Dollars for payment.

Steps:

1. Tap on “Mobile”.
2. You’ll see a notification if your Star Plan / 5G Unlimited+ / 5G Platinum / Senior / Data-only is suspended due to payment issues. Tap the “Make payment” button.
3. On the “Review payment” page, select the mobile number with the suspended service, then click “Next”. You’ll see the payment confirmation message.
4. Your service will resume upon successful payment.

Once your Star Plan / 5G Unlimited+ / 5G Platinum / Senior / Data-only Plan has been terminated, your mobile number or account can no longer be reactivated.

Yes, you can request temporary suspension of your Star Plan / 5G Unlimited+ / 5G Platinum / Senior / Data-only Plan via the StarHub app.

Transfer of ownership is currently not available for our contract-free 5G plans. We are working to enhance this! Stay tuned.

We'll be sad to see you go. To cancel your plan, head to the StarHub app and select 'More' at the bottom of your home page. Tap on “Cancel line” under the Mobile services section and follow the on-screen instructions.

Your flexibility is our priority with these plans. There are no early termination charges as our Star Plan / 5G Unlimited+ / 5G Platinum / Senior / Data-only Plans are contract-free.

There are no refunds for unused services.