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Suspension/Termination of Star Plans
What are the possible reasons for my Star Plan to get suspended?
Your Star Plan may be suspended if your monthly renewal remains unpaid for an extended period. This may be due to an invalid credit/debit card tied to your account or insufficient StarHub Dollars.
My Star Plan has been suspended. How do I resume my services?
To resume your service, you have to pay for your balance via StarHub App. Ensure that there's a valid credit/debit card tied to your account or you have sufficient StarHub Dollars for payment.
- Tap on “Mobile”.
- You’ll see a notification if your Star Plan is suspended due to payment issues. Tap the “Make payment” button.
- On the “Review payment” page, select the mobile number with the suspended service, then click “Next”. You’ll see the payment confirmation message.
Your service will resume upon successful payment.
My Star Plan has been terminated. Can I still reactivate my number/account?
Once your Star Plan has been terminated, your mobile number or account can no longer be reactivated.
If I lost my SIM card, can I get my plan temporarily suspended?
Yes, you can request temporary suspension of your Star Plan via StarHub App.
I don't wish to continue with Star Plan. How can I terminate it?
We'll be sad to see you go.
To cancel your plan, you can do so via the StarHub App. Go to "Cancel line" under "More" and follow the on-screen instructions.
Will I incur early termination charges if I cancel my Star Plan?
There are no early termination charges as our Star Plans are contract-free.
I cancelled my Star Plan before next renewal date. Can I get a pro-rated refund?
There are no refunds for unused services.