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Star Plans Roaming Service



1
How do I activate roaming? Is it free or does it come with a charge?

Your roaming service is activated automatically and it's free of charge.

Simply ensure you have sufficient roaming entitlements/add-ons and you're ready to roam.


2
What roaming add-ons are available for Star Plans?

We have 4 roaming add-ons available.

• APAC Roaming Pack with 1GB roaming data, 10 mins roaming call and 10 roaming SMS at $7 for 3 days

• Global Roaming Pack with 2GB roaming data, 20 mins roaming call and 20 roaming SMS at $25 for 7 days

• Global Roaming Data with 2GB roaming data at $20 for 7 days

• China & Bangladesh Roaming Data with 1GB roaming data at $5 for 3 days

Visit Mobile Add on page to check the supported destinations.

You may stack up to 5 add-ons in one go (all add-ons will be activated together and expire on the same date) or choose to purchase the next when one runs out.


3
How do I purchase a roaming add-on?

You can purchase roaming add-ons on the StarHub app.


4
Can I also purchase the roaming add-ons available for 4G/Mobile+ plans and prepaid mobile?

Star Plans have their own set of roaming add-ons.


5
Are the roaming charges the same as with StarHub postpaid or prepaid??

No, the charges are not the same as there's no pay-per-use for Star Plan roaming services. You can roam overseas worry-free with no accidental or excess charges because roaming services (data, and outgoing calls and SMS) are only available with a valid roaming entitlement or add-on.


6
Will I be able to use roaming services even without purchasing an add-on?

A valid roaming entitlement or add-on is required in order to use roaming data, and outgoing calls and SMS. If you don't have roaming entitlements or add-ons, you'll still be able to receive incoming SMS while roaming at the supported destinations.


7
How do I deactivate roaming?

You don't have to deactivate your roaming. No accidental or excess roaming charges will happen, as roaming services (data, and outgoing calls and SMS) will only be available with a valid roaming entitlement or add-on.


8
I'm already overseas and I have issues with my roaming services. Where can I get help?

We're sorry to hear about this. Do reach out to us on the StarHub app for further assistance.


9
How do I make/receive phone call or send SMS while roaming?
You can purchase the following Roaming Add ons for roaming calls & SMS service.
    • APAC Roaming Pack with 1GB roaming data, 10 mins roaming call and 10 roaming SMS at $7 for 3 days
    • Global Roaming Pack with 2GB roaming data, 20 mins roaming call and 20 roaming SMS at $25 for 7 days

Here are the supported destinations & operators. Do perform manual operator selection for roaming calls & SMS services.

Albania: Vodafone
Australia: Vodafone
Austria: Hutchison Drei Austria
Azerbaijan: Azercell
Brunei: Datastream Digital (DST)
Burundi: SMART
Cambodia: Viettel Global
Canada: Bell | Telus
Cyprus: PrimeTel
Czech Republic: Vodafone
Fiji: Digicel
France: Orange
Germany: Vodafone
Ghana: Vodafone
Greece: Vodafone
Hong Kong: Three
India: Vodafone
Indonesia: XL | Tri | Indosat
Ireland: Vodafone
Italy: Telecom Italia | Vodafone
Japan: NTT Docomo
Kazakhstan: Tele2
Macau: Three
Malaysia: Digi | U Mobile
Maldives: Ooredoo
Malta: Vodafone
Mongolia: Skytel
Myanmar: Ooredoo | Telenor
Netherlands: Vodafone
New Zealand: Vodafone | Spark
Oman: Omantel
Pakistan: Zong
Papua New Guinea: BeMobile | Digicel
Philippines: Smart
Portugal: Vodafona
Romania: Vodafone
Saudi Arabia: Zain | STC
South Korea: KT | SK Telecom
Sri Lanka: Dialog
Taiwan: ChungHwa Telecom
Thailand : DTAC | TrueMove H
Tonga: Digicel
Turkey: Vodafona
Uganda: Uganda Telecom
United Arab Emirates: du
United Kingdom: Three | Telefonica | Vodafone
USA - United States of America: AT&T | T-Mobile
Uzbekistan: Unitel
Vanuatu : Digicel
Vietnam: VNPT