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Star Plan Roaming Service



1
How do I activate roaming? Is it free or does it come with a charge?

Your roaming service is activated automatically.

Simply ensure you have sufficient roaming entitlements/add-ons and you're ready to roam.


2
What roaming add-ons are available for Star Plan?

We have 9 roaming add-ons available.

  • Data Roaming Packs
    • DataTravel APAC 1GB at $6 for 3 days
    • DataTravel APAC 2GB at $16 for 30 days
    • DataTravel APAC 3GB at $20 for 30 days
    • DataTravel Global 2GB at $40 for 30 days
    • DataTravel Global 3GB at $50 for 30 days
    • DataTravel Everywhere 1GB at $80 for 30 days
  • Voice and SMS Packs 
    • VoiceTravel APAC $6 comes with 10 mins roaming call and 10 roaming SMS for 3 days
    • VoiceTravel APAC $20 comes with 50 mins roaming call and 50 roaming SMS for 30 days
    • VoiceTravel US/UK $40 comes with 50 mins roaming call and 50 roaming SMS for 30 days

Visit the Mobile Add on page on the StarHub App to check the supported destinations.

You may stack up to 5 add-ons in one go (all add-ons will be activated together and expire on the same date) or choose to purchase the next when one runs out.


3
How do I purchase a roaming add-on?

You can purchase roaming add-ons on the StarHub App.


4
How do I check if my Star Plan roaming add-on is active or not? 

Your Star Plan roaming add-on is automatically activated when you arrive at your travel destination.

To check if your roaming add-on is active/inactive, you can go to your mobile dashboard on the StarHub App, select the service, and go to “Roaming”.

Note that the “Roaming” button only appears if you purchased a roaming add-on. 


5
Is there any extra charge if I exceed my Star Plan roaming entitlement/add-on? 

You will not incur any excess roaming charges. If you've fully utilized your Star Plan roaming data, minutes, or SMS in your roaming entitlement/add-on, your outgoing services will stop immediately, and you can simply stack on extras to continue with your service. Click here to manage your add-ons on the StarHub App.


6
I purchased the wrong Star Plan roaming add-on. Can I get a refund? 

We’re sorry to hear about this. There are no refunds for Star Plan add-ons that have been purchased. You can utilise your roaming add-on within 90 days of your purchase, and it will be automatically activated when you arrive at your travel destination.


7
Can I also purchase the roaming add-ons available for 4G/Mobile+ plans and prepaid mobile?

Star Plan has its own set of roaming add-ons.


8
Are the roaming charges the same as with StarHub postpaid or prepaid?

No, the charges are not the same as there's no pay-per-use for Star Plan roaming services. You can roam overseas worry-free with no accidental or excess charges because roaming services (data, and outgoing calls and SMS) are only available with a valid roaming entitlement or add-on.


9
Will I be able to use roaming services even without purchasing an add-on?

A valid roaming entitlement or add-on is required in order to use roaming data, and receive incoming or make outgoing calls and send outgoing SMS. If you don't have roaming entitlements or add-ons, you'll still be able to receive incoming SMS while roaming at the supported destinations.


10
How do I deactivate roaming?

You don't have to deactivate your roaming. No accidental or excess roaming charges will happen, as roaming services (data, and outgoing calls and SMS) will only be available with a valid roaming entitlement or add-on.


11
I'm already overseas and I have issues with my roaming services. Where can I get help?

Please try these simple steps to get connected while overseas:

  • Ensure that your device is set to the right APN (SHWAP).
  • Check that data roaming is turned on under your device settings.
  • Turn airplane mode on and off for 5 seconds.
  • Manually select the overseas telco operator under your device settings. 

If you require further assistance, do reach out to us on the StarHub App.


VoiceTravel Pack


1
What is VoiceTravel Pack?

VoiceTravel Pack is a non-recurring (does not auto-renew) roaming voice and SMS plan that consists of VoiceTravel Asia Pacific and VoiceTravel US/UK. 


PlanVoiceTravel Asia PacificVoiceTravel US/UK
Destinations

19

Australia, Brunei, Cambodia, China, Hong Kong, Indonesia, India, Japan, Korea, Macau, Malaysia, Myanmar, New Zealand, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam.

2

US and UK only

Charge$6$20$40
Entitlement10 mins + 10 SMS50 mins + 50 SMS50 mins + 50 SMS
Validity3 days30 days30 days

2
How do I make/receive phone call or send SMS while roaming?

You can purchase the following roaming add-ons for roaming calls and SMS.

  • VoiceTravel APAC $6 comes with 10 mins roaming call and 10 roaming SMS for 3 days
  • VoiceTravel APAC $20 comes with 50 mins roaming call and 50 roaming SMS for 30 days
  • VoiceTravel US/UK $40 comes with 50 mins roaming call and 50 roaming SMS for 30 days


Here are the supported destinations and operators:

VoiceTravel APACSupported Operator
Australia
  • Vodafone
  • Telstra
Brunei Darussalam
  • DSTCommunications
Cambodia
  • Smart Axiata
  • Viettel Cambodia 
China
  • China Mobile
  • China Unicom
Hong Kong
  • Hutchison Hong Kong
  • Hong CSL
India
  • Vodafone
  • Bharti Airtel
Indonesia
  • Excelcomindo Indonesia
  • Hutchison
  • Indosat
Japan
  • NTT Docomo
Macau
  • Hutchison
Malaysia
  • Digi
  • UMobile
  • Celcom
  • Maxis
Myanmar
  • Ooredoo Myanmar
  • Telenor
New Zealand
  • Vodafone
  • Telecom New Zealand
Pakistan
  • CM Pak 
Philippines
  • Smart Communications
Republic of Korea
  • KT Corporation
  • SK Telekom
Sri Lanka
  • Dialog Axiata
Taiwan
  • Chunghwa Telecom
  • FAR EASTONE
  • Taiwan Mobile
Thailand
  • dtac
  • True Move
Vietnam
  • VNPT
  • Viettel


VoiceTravel UK/USASupported Operator
United Kingdom (UK)
  • Hutchison
  • Telefonica
  • Vodafone
United States (USA)
  • AT&T
  • T-Mobile

3
What will happen once my VoiceTravel Pack expired?

You will need to purchase and activate another VoiceTravel Pack in order to continue enjoying the voice and SMS roaming package.


4
Will I receive the notification on the balance of minutes and SMS of my VoiceTravel pack?

No. You can check your remaining balance via StarHub App.