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The StarHub app allows you to conveniently manage your services the way you want to - anytime, anywhere.

Simply login to keep track of your mobile plan usage, manage add-ons and make fuss-free bill payments anytime. You can even check your recontract eligibility in a few taps. 

Anyone can use the StarHub app to browse our online shop! If you have an existing StarHub account, simply login to manage and view your active services.

You can download the StarHub app via App Store or Google Play. The app is also available on other app stores. 

With StarHub app, you can:

Shop

• Sign up for mobile, broadband, or TV+ plans
• Subscribe to value-added services
• View and avail of exclusive app deals and promotions

Mobile Postpaid

• View contract details and plan entitlements
• View local SMS/voice/data and roaming data usage
• View and modify add-ons
• Activate and deactivate roaming

TV

• View TV plan details
• View service agreement
• Check recontract eligibility
• Recontract
• Check planned/ongoing maintenance
• Modify subscriptions
• Reset R21 PIN
• Request service relocation and more

Broadband

• View broadband subscription details
• View circuit ID and service address
• View service agreement
• Check recontract eligibility
• Recontract
• Check planned/ongoing maintenance
• Request service relocation and more

Other services

• View and pay bills
• View and manage appointments
• Redeem deals in Perks

Updating the StarHub app to the latest version will let you enjoy the ongoing app enhancements and improvements.   

You can easily log in to the StarHub app using your Hub ID (the email address provided when creating your StarHub account) or StarHub mobile number. Just follow the steps below:

Using Hub ID

• Open the StarHub app and tap “I already have an account”.
• Enter your Hub ID and password to log in.

Using StarHub mobile number (view and manage this specific mobile service)

• Open the StarHub app and tap “I already have an account”.
• Choose “Mobile number” and enter your StarHub mobile number.
• Key in the verification code that will be sent to your mobile number.

We’ve enhanced the security of the StarHub app by implementing two-factor authentication for Hub ID login. This will protect you from unauthorised access to your account and reduce fraud risks.

To ensure the security of your account, the two-factor authentication is mandatory for all StarHub app users.   

To change the mobile number or email address where your OTP and other notifications will be sent:

-    Log in to StarHub app with your Hub ID
-    Go to “More” > “Manage account”
-    Select a service
-    Select “Contacts”
-    Update your email or mobile contact

The change will take effect within a few minutes. 

Yes, you can use the same Hub ID and password to log in to the StarHub app.

When you log in using Hub ID, you can view and manage all your subscribed services, bills, and rewards. The Hub ID belongs to the main account owner who signed up for all the services under their account.

If you’re not the main account owner, you can still log in to the StarHub app using your mobile number to view your usage and/or manage selected mobile services.

To have full access to services such as viewing and managing bills and rewards, you need to log in using your Hub ID.                 

Logging into the StarHub app with a mobile number allows you to update your payment method, top up wallet or view your usage associated with that number. Depending on your service, some functions may be unavailable via mobile number login.

To access all functions of the StarHub app, please login using a Hub ID (the email address used to create your StarHub account).

Due to a revision in our login policies, the StarHub app only has one access level when you log in using a mobile number. We’re constantly reviewing and updating our policies to cater to the changing needs of StarHub app users.

If you log in using your StarHub mobile number, you can only manage specific mobile services. To view and manage all your StarHub services and bills, please log in using your Hub ID.

Logging into the StarHub app with a mobile number will allow you to view and manage the mobile service associated with that number.

To access other areas of the StarHub app including the online store, exclusive deals and all other services, please login using a Hub ID.

For Mobile Postpaid

On the app’s homepage, tap “Mobile”, choose a mobile number, then tap on the three green dots. Choose “Plan details” and select “View service agreement”.

For TV/Broadband

On the app’s homepage, tap “TV” or “Broadband”, then select “View service agreement”.

After selecting “View service agreement”, you will be redirected to a My Account page. Select the product under “Service Type” and the time frame when you signed up for or recontracted to the service under “Period”.

Simply login to the StarHub app and navigate to "Mobile" from the home page.

This will take you to your mobile dashboard which shows your plan entitlements and usage, including local data, roaming data, IDD,  talktime, and SMS. You’ll also see how many days are left before your entitlements are refreshed, as well as how many DeviceDollars (monthly device credits) you have available.

You can see the breakdown of your usage if you tap on the respective sections of your dashboard.

Select “Mobile”, "Broadband", "Entertainment" or “TV” from the home screen, depending on which service you’d like to purchase an add-on for. From there, simply select your existing service, and view the available add-ons.

On the app’s homepage, tap “TV” or “Broadband”, depending on the service you want to renew. You will see a recontract button if you’re already eligible.

At the bottom of the home screen, tap “Pay” and select the service you wish to view to see transactions and outstanding amounts, if any.           

You can pay your bills on the StarHub app through the following methods:

1. GIRO
2. Credit card

Read more about bill payment here. 

You can read about International Roaming and learn how to activate or deactivate your roaming on the StarHub app here. 

You can read about SIM replacement and learn how to request on the StarHub app here. 

You can read about managing appointments and learn how to schedule and track on the StarHub app here.

If you’re unable to log in to StarHub app, your account may have been disabled due to multiple failed login attempts. Please reset your Hub ID password by tapping on the “Forgot password?” link on the login page.

The OTP is sent to the email and mobile contact that we have on record. Please try resending the OTP and check if it’s received in the correct inbox. 

If you want to view or update your contact details, you can log in to the StarHub app via mobile number. Go to “More” > “Manage account”, select a service, then choose “Contacts”.

You can resend the OTP and get a new code. 

You can resend the OTP and get a new code.

You can try uninstalling and then reinstalling the app. In case the issue persists, try to take a screenshot of the error. A pop-up will appear where you can report the issue.

You can easily reset your Hub ID password. Just follow these steps:

• Open the StarHub app and choose “I already have an account”.
• Tap on “Forgot password?”
• Enter your Hub ID.
• You’ll see a prompt informing you that your Hub ID password has been sent to your email address. Follow the instructions to reset your password.