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Curiosity Stream App FAQ



1
What is Curiosity Stream?

Launched by Discovery Channel founder and media visionary John Hendricks, Curiosity Stream is the award-winning documentary streaming and on-demand service where viewers of all ages can fuel their passions and explore new ones. Our documentary series and features cover every topic from space exploration to adventure to the secret life of pets with stunning visuals and unrivalled storytelling to demystify science, nature, history, technology, society, and lifestyle. With thousands of titles, many in Ultra HD 4K, including exclusive originals, Curiosity Stream is available worldwide to watch on TV, desktop, mobile and tablets.


2
Where can I access Curiosity Stream?

You can access Curiosity Stream via:


• Android or iOS App

• Website www.curiositystream.com

• Android TV App on StarHub TV+ Box and supported Smart TVs

• Apple TV 4th Generation

• Selected Samsung and LG Smart TV models


For more information, please refer here


3
How much do I have to pay for Curiosity Stream?

For StarHub TV customers


You can enjoy complimentary access if you are currently subscribed to these TV packages:


• StarHub TV+ - Entertainment+


For StarHub Broadband and Mobile postpaid customers


Curiosity Stream is available at $13.98/month (with GST) with viewing of up to 4K (Ultra HD) resolution on supported devices.


4
How do I subscribe to Curiosity Stream?

For StarHub TV customers


You may subscribe or switch to the eligible StarHub TV packages to enjoy complimentary access to Curiosity Stream.


For StarHub TV Basic Tier customers, you can modify your subscription via My Account Manager.


For StarHub Entertainment Pass or StarHub TV+ customers, you can modify your subscription via My StarHub App.


For StarHub Broadband and Mobile postpaid customers


You can subscribe to Curiosity Stream as a standalone app. Simply visit our Store at www.starhubtvplus.com/store via a desktop web browser and log in with your Hub iD.


Note: StarHub TV+ Store is currently not supported on mobile browsers.


5
How do I access Curiosity Stream?

If you enjoy complimentary access or have subscribed to Curiosity Stream via StarHub, you can visit www.curiositystream.com or download the Curiosity Stream app on supported platforms (e.g., iOS, Android, Android TV, etc.).


Step 1: Select Sign In

Curiosity Stream App FAQ1


Step 2: Select Sign in with Your Provider and select StarHub

Curiosity Stream App FAQ2


Step 3: Enter your Hub iD and Password and start watching!

Curiosity Stream App FAQ3


6
What is the difference between the Curiosity Channel (Ch 422) and the Curiosity Stream subscription? 

Curiosity Channel is available for viewing based on a fixed programming schedule via the StarHub set-top box while the Curiosity Stream app enables you to watch the programmes anytime, anywhere.


7
Is there any special offer if I subscribe to Curiosity Stream via StarHub?

Currently, there is no special offer. However, you can enjoy the convenience of paying for your subscription via the StarHub Postpaid Bill.


8
How do I terminate Curiosity Stream subscription with StarHub?

You have full control and can terminate it anytime. Should you wish to cancel your subscription, you can do so via My Account Manager > Internet TV. Monthly charges will be pro-rated accordingly.


9
Will there be any early termination fee if I decide to cancel my Curiosity Stream subscription?

There are no termination fees for Curiosity Stream. You have full control to choose how long you want to enjoy your Curiosity Stream subscription or cancel it anytime via My Account Manager > Internet TV.


10
What will happen to my Curiosity Stream complimentary access if I terminate my StarHub TV service?

Unfortunately, your Curiosity Stream complimentary access with StarHub will be terminated as well.


11
What will happen to my Curiosity Stream complimentary access if I transfer the ownership of my StarHub TV service?

Unfortunately, your Curiosity Stream complimentary access with StarHub will be terminated as well.


12
What will happen to my Curiosity Stream complimentary access if I suspend my StarHub TV service?

Your Curiosity Stream complimentary access with StarHub will be paused and will resume once your StarHub TV service is reactivated.


13
Will mobile data charges apply when I stream Curiosity Stream?

Do note that any mobile data used while streaming Curiosity Stream will be deducted from your data allowance bundle. A friendly tip: use your home Wi-Fi to stream to avoid data bill shock, or you can download your favourite shows onto your mobile devices to watch on-the-go without an Internet connection.


14
Can I use Curiosity Stream outside of Singapore?

Yes, Curiosity Stream is available for streaming worldwide. Do note that some programmes may not be available in certain territories.


15
I’m encountering a problem with using the Curiosity Stream app, what should I do?

For first-time log-in issues with Hub iD:


Please email us if you face any issues logging in to Curiosity Stream app with your Hub iD for the first time.


For other technical difficulties with Curiosity Stream app:


You may refer to the Curiosity Stream Help Center by visiting help.curiositystream.com which provides specific help articles related to getting started, streaming, technical issues and more.


Do note that the operating hours are in Eastern Time zone:

• Monday to Friday | 9:00am to 9:00pm (ET) or 10:00pm to 10:00am (Singapore time)

• Saturday and Sunday | 9:00am to 6:00pm (ET) or 10:00pm to 7:00am (Singapore time)


16
How do I access Curiosity Stream app on the StarHub TV+ Box?

You can access Curiosity Stream app by following these steps:


Step 1: Go to Featured Apps on the Home Screen and scroll to the right

Curiosity Stream App FAQ4


Step 2: Install the Curiosity Stream App from the Google Play Store.


Note: You will need to sign in with your Google account if you have not done so.

Curiosity Stream App FAQ5


Step 3: Once installed, open the Curiosity Stream App and select “Activate with code”.

Curiosity Stream App FAQ6


Step 4: Follow the on-screen instructions to activate the Curiosity Stream App with your mobile device.

Curiosity Stream App FAQ7


Step 5: Start watching!