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Via StarHub Prepaid App
What is StarHub Prepaid App for?
StarHub Prepaid App is a mobile application that allows you to manage your prepaid account anytime, anywhere. You can use the app to check credit/data balances, top up using various payment methods, get packages, manage roaming settings and view transaction history.
More functions are added from time to time, please ensure that you have the most up-to-date version of the app.
What are the OS supported by StarHub Prepaid App?
The StarHub Prepaid App is supported on Android 5.0 & above; iOS 8.0 & above.
Where can I find the StarHub Prepaid App?
StarHub Prepaid App is available on iOS Apple Store and Google Play Store. You can download and install it onto your mobile device.
Is there data charge while accessing the app?
There is no data charge while accessing the app. However, you need to be connected to the internet to access the app. Do take note that downloading the app from Google Play or App Store incur data charges and other apps running in the background will also incur data charges.
I am unable to login when connected to WIFI. What is wrong?
You are required to enter your prepaid mobile number, and a one-time-pin (OTP) will be sent to the prepaid mobile number.
Ensure to enter the correct OTP into the login page. You will be able to access the app and view your prepaid account.
My Prepaid SIM is terminated, can I still access my account balance from the app?
If your prepaid SIM is terminated, you will not be able access your account balance from the app.
I am using WiFi to access the app, after entering my prepaid number, I did not receive a one-time-pin (OTP) on the prepaid mobile number that I entered, what is wrong?
Please wait for approximate 1 minute for the OTP to reach your prepaid mobile number, if you still do not receive the OTP, click on resend OTP for a new one to be sent to you.
Will there be notification when a service is activated successfully?
Yes, you will receive an SMS notification once a service is activated successfully.
How do I top up via the app when my balance is low and what are the payment methods?
Select Top-Up and follow the on-screen instructions to complete the top up. The payment methods are Visa/ Mastercard/ China UnionPay/ eNets/ WeChat Pay or charge directly to your StarHub Mobile Postpaid Account. You may also top up using a pre-purchased physical top-up card.
Can the app support multiple login at any point of time?
The app allows one (1) device to log in into the same prepaid account at the same time.
Can I install the app onto SH/ST/M1 Postpaid line and perform transactions for a selected StarHub Prepaid SIM card?
You will be able to download and install the app as long as an internet connection is available. To login, a one-time-pin (OTP) will be sent to your prepaid mobile number. However, without login, you are still able to perform some transactions including top up, find out our current promotions and configure APN settings.
To access more functions within the app, you need to log in with a StarHub Prepaid SIM.
Can I access the app when I am overseas?
Yes, you can access the app when you are overseas as long as you have an internet connection.
How do the app notifications work?
You may turn app notifications off/on. You will receive notifications when your main balance is low and/or plan is near expiry when the app is launched.