How can we help you today?

A fee is imposed because full payment has not been made by the payment due date. To avoid the charge, customers are required to make full payment by the payment due date.

For your convenience, you are encouraged to sign up for recurring credit card or GIRO via www.starhub.com/autopay, and your bill will automatically be deducted from your credit card/ GIRO account on the payment due date. This way, you don’t have to worry about late payments!

Your cheque payment was not cleared before the payment due date. As long as the cheque payment is cleared before the payment due date, you will not receive the payment reminder letter/email.

For your convenience, you are encouraged to sign up for recurring credit card or GIRO via www.starhub.com/autopay, and your bill will automatically be deducted from your credit card/ GIRO account on the payment due date. This way, you don’t have to worry about late payments!

It could be due to the following reasons:

• You have not made full payment in your account. Full payment needs to be made before submitting the request.
• You have submitted multiple requests for the same waiver.
• Based on our internal credit assessment, you are not eligible for the late payment fee waiver.
• There is no late payment fee in your account.