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Late Payment Fee FAQ



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1
What is a late payment fee?

A late payment fee is charged if the full payment has not been made by the due date. To avoid this, please settle the bill on or before the payment due date. You may locate the due date on your ebill, or on the StarHub app by clicking "Pay > Select your respective billing account."

For your convenience, you are encouraged to sign up for recurring credit card or GIRO payment via www.starhub.com/autopay. Your payment due will automatically be deducted from your credit card/GIRO account on the due date. This way, you don't have to worry about late payments!


2
How much is the late payment fee?

The late payment fee is $5.45 (inclusive of GST), per letter or email sent per billing account.


3
How would I know if I am charged with a late payment fee?

You will receive a payment reminder via letter or email regarding the payment deadline and the associated late payment fee.


4
What is a payment reminder letter/email?

The payment reminder letter/email informs you of any overdue balance in your account, along with the associated late payment fee.


5
I have only received the payment reminder letter/email yesterday, when must I pay the late payment fee?

The charge of $5.45 (inclusive of GST) will be reflected in your subsequent bill.


6
Why is my late payment fee waiver request rejected?

Fee waiver requests may be rejected due to the following reasons: 

  • You have not made the full payment to your account. Full payment needs to be made before submitting the request. 
  • You have submitted multiple requests for the same waiver. 
  • Based on our internal assessment, you are not eligible for the late payment fee waiver. 
  • There is no late payment fee in your billing account.