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Cessation of Missed Call Alert Service FAQ
What is Missed Call Alert?
Missed Call Alert is a FREE SMS Notification service provided to all StarHub Mobile Postpaid customers that notifies them of missed calls when their mobile phone is turned off or out of the StarHub network coverage.
The service also allows customers subscribed to International Roaming to receive SMS alerts for missed calls originating from Singapore when roaming overseas.
How does the Missed Call Alert service work?
You will receive a missed call notification alert via SMS when a caller is unable to reach you while your mobile phone is turned off or out of the StarHub network coverage.
When roaming overseas, you will receive an SMS alert for missed calls originating from Singapore when your mobile phone is turned off or out of the roaming operator’s network coverage.
When is StarHub discontinuing the Missed Call Alert service?
StarHub discontinued the Missed Call Alert service on 31 January 2023.
Why is StarHub discontinuing the Missed Call Alert service?
The discontinuation of the Missed Call Alert service is part of our ongoing efforts to continually review our product and service offerings to meet the changing needs of our customers.
How does the discontinuation of the Missed Call Alert service affect me?
The discontinuation of the service affects both local and roaming subscribers.
Upon the discontinuation of the Missed Call Alert service with effect from 31 January 2023, you will no longer receive any Missed Call Alert SMS notifications in the event that a caller is unable to reach you while your mobile phone is turned off or out of the StarHub network coverage.
Likewise, when roaming overseas, you will no longer receive SMS alerts for missed calls originating from Singapore.
This service was automatically removed from your mobile line, and no further action is required from you.
Complimentary Value Added Services
Complimentary
Personalise your mobile phone with these FREE services
As a StarHub Mobile customer, you enjoy the following complimentary services on your mobile phone.
Call Barring
Prevent unauthorised users from making calls from your mobile. You can also bar calls to your phone.
Call Divert
Redirect all incoming calls to your personal voicemail or a designated mailbox.
Call Hold
Put your active call on hold while you answer a new call. You can toggle between calls.
Call Waiting
Get notified of an incoming call while you're on the line. Not applicable for Video Calls.
Multi Party Conference Call
Talk to up to 6 people at the same time over the phone.
Video Calls
Have a face-to-face phone conversation.
Voicemail
Allow callers to leave voice messages in your personal mailbox when you miss a call. Local prevailing call charges apply when your friend leaves a message in your Voicemail box or when you retrieve the message.
Call Barring
How do I activate call barring?
To activate call barring, dial *Call Barring Code*Password# (e.g. *33*1234#) and tap the call button. The default password is 1234.
You can refer to the codes below.
| Call barring option | Call barring code |
|---|---|
| Bar all outgoing calls | 33 |
| Bar all incoming calls | 35 |
| Bar all outgoing IDD calls | 331 |
| Bar all outgoing IDD calls except Singapore when roaming | 332 |
| Bar all incoming calls when roaming | 351 |
Make sure your call divert function has been deactivated before activating call barring.
How do I deactivate call barring?
To deactivate one call barring feature, dial #Call Barring Code*Password# (e.g. #33*1234#) and tap the call button. The default password is 1234. You can refer to the previous question for the barring codes.
To deactivate all barring features, dial #330*Password# and tap the call button.
How do I change my password?
To change your password, dial **03*330*Old Password*New password*New password# (e.g. **03*330*1234*9876*9876#) and tap the call button.
Can I use Call Barring even when I am roaming?
Yes, you can use Call Barring when roaming.
Call Divert
What does each Call Divert service do?
- Call Divert unconditionally diverts all incoming calls to your Voicemail, or to another number you have chosen.
- Call Divert on Busy diverts incoming calls only when you are engaged on the line.
- Call Divert on No Reply diverts incoming calls that are not answered within 30 seconds.
- Call Divert on Unreachable diverts incoming calls when your phone is switched off or when you are out of the network coverage area.
How do I activate or deactivate call divert on my mobile?
To activate or deactivate call divert, simply follow these steps:
Activate: Press **<Call Divert Code>*<Number where to divert the calls># then tap the call button (e.g. **21*12345678#).
Deactivate: Press ##<Call Divert Code># then tap the call button (e.g. ##21#).
Call Divert Codes:
- All Calls - 21
- Busy - 67
- No Reply - 61
- Unreachable - 62
Can calls be diverted to any number?
You can divert calls to any mobile, fixed or pager number, or Voicemail; other than 1800, 1900, 995, 999, and international numbers.
Can I divert calls when roaming?
When travelling abroad, you cannot divert calls to an international number. However, you can divert calls to:
(i) your Voicemail (+65 9850-1302 or +65 6820-1302);
(ii) any Singapore mobile number (+65 9XXX-XXXX);
(iii) any Singapore fixed number (+65 6XXX-XXXX).
Why do I see "Call Divert Activated" on my mobile when I make outgoing calls - even if I have not activated this feature?
StarHub has pre-activated Call Divert to your Voicemail, which lets callers leave messages in your mailbox when you are unable to answer.
Will I be charged for diverted calls?
Yes, you will be charged the airtime equivalent of an outgoing call. These charges are based on your mobile service plan with StarHub.
If I activate Call Divert on No Reply, how long will it take for an incoming call to be diverted?
About 30 seconds. This gives you the choice of answering a call before it is diverted to your Voicemail - where you will receive a SMS notification if a message has been left in your inbox. Also, there will be a "missed call" indication on your phone, where you can view details such as the caller's number and time of call.