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Postpaid Calling
Complimentary Value Added Services
Complimentary
Personalise your mobile phone with these FREE services
As a StarHub Mobile customer, you enjoy the following complimentary services on your mobile phone.
Call Barring
Prevent unauthorised users from making calls from your mobile. You can also bar calls to your phone.
Call Divert
Redirect all incoming calls to a designated mailbox.
Call Hold
Put your active call on hold while you answer a new call. You can toggle between calls.
Call Waiting
Get notified of an incoming call while you're on the line. Not applicable for Video Calls.
Multi Party Conference Call
Talk to up to 6 people at the same time over the phone.
Video Calls
Have a face-to-face phone conversation.
Call Barring
How do I activate call barring?
To activate call barring, dial *Call Barring Code*Password# (e.g. *33*1234#) and tap the call button. The default password is 1234.
You can refer to the codes below.
| Call barring option | Call barring code |
|---|---|
| Bar all outgoing calls | 33 |
| Bar all incoming calls | 35 |
| Bar all outgoing IDD calls | 331 |
| Bar all outgoing IDD calls except Singapore when roaming | 332 |
| Bar all incoming calls when roaming | 351 |
Make sure your call divert function has been deactivated before activating call barring.
How do I deactivate call barring?
To deactivate one call barring feature, dial #Call Barring Code*Password# (e.g. #33*1234#) and tap the call button. The default password is 1234. You can refer to the previous question for the barring codes.
To deactivate all barring features, dial #330*Password# and tap the call button.
How do I change my password?
To change your password, dial **03*330*Old Password*New password*New password# (e.g. **03*330*1234*9876*9876#) and tap the call button.
Can I use Call Barring even when I am roaming?
Yes, you can use Call Barring when roaming.
Call Divert
What does each Call Divert service do?
- Call Divert unconditionally diverts all incoming calls to another number you have chosen.
- Call Divert on Busy diverts incoming calls only when you are engaged on the line.
- Call Divert on No Reply diverts incoming calls that are not answered within 30 seconds.
- Call Divert on Unreachable diverts incoming calls when your phone is switched off or when you are out of the network coverage area.
How do I activate or deactivate call divert on my mobile?
To activate or deactivate call divert, simply follow these steps:
Activate: Press **<Call Divert Code>*<Number where to divert the calls># then tap the call button (e.g. **21*12345678#).
Deactivate: Press ##<Call Divert Code># then tap the call button (e.g. ##21#).
Call Divert Codes:
- All Calls - 21
- Busy - 67
- No Reply - 61
- Unreachable - 62
Can calls be diverted to any number?
You can divert calls to any mobile, fixed or pager number; other than 1800, 1900, 995, 999, and international numbers.
Can I divert calls when roaming?
When travelling abroad, you cannot divert calls to an international number. However, you can divert calls to:
(ii) any Singapore mobile number (+65 9XXX-XXXX);
(iii) any Singapore fixed number (+65 6XXX-XXXX).
Will I be charged for diverted calls?
Yes, you will be charged the airtime equivalent of an outgoing call. These charges are based on your mobile service plan with StarHub.