How can we help you today?
Ethernet Over Coaxial Converter (EOCC) for Fibre TV FAQ
What is Ethernet Over Coaxial Converter (EOCC) for Fibre TV?
The Ethernet Over Coaxial Converter (EOCC) is an alternative solution to external trunking for customers who want to enjoy Fibre TV in instances where the Termination Point (TP) is more than 2m away or when there are no available data points in other rooms.
How does EOCC work?
EOCC are networking devices which utilize the existing in-house coaxial cabling to transmit Fibre TV signals without external trunking. There are 2 types of EOCC:
- “Master” unit which is connected to the Optical Network Terminal (ONT) and the Cable point not more than 2m away;
- “Slave” unit which is connected to the Fibre TV set-top box from the nearest Cable point.
How many set-top boxes can EOCC support?
EOCC can support up to 4 Fibre TV set-top boxes.
Am I eligible for this EOCC solution?
You will be eligible for this EOCC solution based on the checklist below:
- TP/ONT is near to a Cable point (not more than 2m away).
- Cable point is available in the room where the set-top box is required.
- No subscriptions to Cable Broadband, TV or Digital Voice Home services.
How is EOCC compared to Data Point installation via External Trunking?
Data Point installation via External Trunking is the default recommended home networking solution for Fibre TV as the direct LAN connection offers the highest level of stability.
EOCC is an alternative solution for customers who do not wish to have external trunking within their homes and signal transmission will be dependent on the aging condition of the in-house coaxial cabling. Our technicians will need to perform an on-site evaluation to determine suitability during installation.
Can I opt for this EOCC solution if my TP/ONT is not near any Cable point(s)?
External trunking will be required to install a Data Point to bridge the ONT and the EOCC “Master” unit to the Cable point. Data Point installation is chargeable at $107.00 (with GST) per point.
What are the charges if I opt for this EOCC solution?
The recommended retail prices for EOCC “Master” and “Slave” units will be $85.60 (with GST) and $74.90 (with GST) respectively. Please check with our StarHub shops for promotions if applicable.
What is the warranty period for the EOCC units and how do I request for faulty swaps?
The warranty period for the EOCC units will be 2 years to be fulfilled by StarHub. No registration is required. If the units are suspected to be faulty, please contact StarHub for technical assistance.
My EOCC unit is faulty and the warranty has expired. What should I do?
If your warranty has expired and your EOCC or any part of the EOCC unit is faulty, you'll have to purchase a new unit.
Do I need to bring along the EOCC units when I relocate my Fibre services to a new service address?
You will need to bring along the EOCC units together with the Fibre service equipment (e.g. ONT, Fibre TV set-top box) when you relocate to your new address so that our technicians can install them for you.
Do I need to return the EOCC units when I terminate my Fibre TV service?
You do not need to return the EOCC units as they are retail devices and will be owned by you.
Previously, I installed Ethernet Over Coaxial (EOC) Adapters for my Fibre TV. What is the difference?
The EOC Adapter is a point-to-point transmission solution which is only recommended for 1 set-top box. The new EOCC solution can support up to 4 set-top boxes for Fibre TV.
I am interested in the EOCC solution but my Cable point is damaged
The EOCC solution is designed to work with in-house coaxial cabling and Cable points should be in good working condition. You may contact StarHub to repair your Cable point at your own expenses.
How do I power off/on the EOCC?
EOCC is powered by an individual power adapter. You can turn it off/on via the power switch.
You can check if the EOCC Master and Slave are in sync through the LEDs. The lights should look like this if they're in sync:
If not in sync, the lights would look like this: