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Fibre TV Set-Top Box User Guide


Fibre TV Set-Top Box User Guides


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I saw an error code on my TV screen. What should I do?

We encourage you to try a few troubleshooting steps to diagnose or fix the issue when you see error codes on your screen.


1. Ensure that your internet connection is stable and working.

2. We recommend that you power off your ONT, router and set-top box first. Then, power them on in order at about two minutes apart.

3. Once on, please ensure you are running the latest software and try browsing channels again.

4. If the issue persists please contact StarHub by chatting with us on WhatsApp for further assistance.


Remote Control User Guides


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Remote Control User Guide
  • For the remote control guide for StarHub TV+, please visit here.

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I have issues with the Fibre TV Remote Control. What should I do next?

Try to remove and re-insert the batteries and try again. If the issue persists, you may visit our StarHub Shops for a 1-1 exchange.