Planning to Recontract your StarHub Mobile Plan?

Is your mobile contract ending soon? Want to recontract your phone with StarHub but not sure what to look out for OR how to do it? Well, don’t fret - it’s really simple, and we’re here to walk you through it.
 

What is recontracting?
 

In a nutshell, recontracting is the process of renewing your mobile phone contract with us once your existing contract has been fulfilled. This allows you to keep using a mobile plan that you’re satisfied with, or if needed, swap to a new one that’s more suited for your current needs.

Why recontract with StarHub?
 

1. Get your hands on the latest devices
 

For starters, recontracting can get you the latest gadgets available at StarHub! From the newest iPhones to the most advanced Samsung Galaxy models, all you’ll need to do is pay for the device cost of your desired mobile phone. What’s more, you might even be able to get it at a discount depending on your chosen mobile plan.
 

2. Utilise your recontract vouchers
 

Speaking of discounts, if you have been awarded a recontract voucher, we will notify and send the voucher to you by SMS, email, or direct mailer when the recontract window opens. It can then be used to offset the cost of your chosen handset. However, do note that the value of the recontract voucher will vary depending on the plan selected.

3. Choose the right mobile plan for YOU
 

Be it more data for Web surfing, or increased SMS and talktime to connect with loved ones, StarHub has you covered. Recontracting with us will let you pick (or re-pick!) the perfect mobile plan for your needs.
 

4. Enjoy deals and promos
 

On top of receiving vouchers, recontracting users can also enjoy exclusive bundles and promotions with StarHub's mobile plan offerings. From device discounts to free entertainment subscriptions – we’ve got all sorts of value-packed deals lined up just for you.

How to Recontract with StarHub

Decided to recontract with us? That’s great, but first, there are a handful of things we’ll need to confirm. Have a quick look through the checklist below!
 

• Are there any unpaid bills?
  All outstanding balances under your name or document ID will need to be paid in full prior to recontracting.
  
  
• Is your plan eligible for recontracting?
  Some plans, like SharePlus dependent lines or Free MaxMobile plans are not eligible for recontract. If you’re unsure, no worries - we’ve got step-by-step instructions in a later section on how you can verify this.
  
  
• Are you intending to recontract early or downgrade your plan?
  While it is possible to recontract your StarHub mobile plan up to one year before the existing contract is fulfilled, you might have to pay an early recontract fee of $350 if it is between the 13th and 20th month. Similarly, downgrading your plan within your commitment period will also incur a fee.
  
  

What mobile plans can I recontract to?
 

If there are no issues with the above, then it’s time to recontract!

Briefly, those looking for conventional 24-month contract plans and new mobile devices can run through our spread of Mobile+ plans. Alternatively, if you’re just looking for a new line, then you’ll want to check out our SIM-Only plans.

Verifying StarHub Recontract Eligibility
 

This is an easy one. As long as you have a verified Hub iD set up, you’ll be able to do it either through the Online Store or via the StarHub app. So, if you haven’t, feel free to sign up for a new Hub iD.
 

Online Store

1. Login with your Hub iD.
2. Select either “New Sign Up” or “Recontract”.
    

StarHub App

1. Login with your Hub iD.
2. From the Main Menu, select “Mobile”.
3. (If you have more than one mobile subscription): Select the desired mobile line.
4. Select “When am I able to recontract this line?”.

Thanks for sticking with us!
 

And in more ways than one, too.

All of these mobile plans are easily available on the StarHub Online Store, so feel free to check it out at your own convenience. Of course, if you need some extra help, you can always hop down to one of our physical stores – our staff will be more than happy to walk you through it!