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StarHub Transactions that a Third Party can Do on your Behalf

Can’t process a transaction for your StarHub service since you’re busy, or out of the country? Worry no more, there are service transactions that a third-party person can do on your behalf. Here are the allowed transactions and the mandatory requirements to process the request.

Type of Transaction

Requirements

Request for change of service number (Digital Voice Home, mobile number)
  • Letter of Authorisation
  • Copy of subscriber's NRIC/FIN 

Downgrade of plan/Value Added Service/Channels with surcharge/Promotional ETC
  • Letter of Authorisation
  • Copy of subscriber's NRIC/FIN 

Recontract of Services
  • Letter of authorisation
  • Subscriber's original NRIC/FIN
  • Third party’s original NRIC/FIN

Transfer of Ownership

Mobile

  • Letter of Authorisation/Letter of Representation signed by transferor
  • Transferor and transferee’s original NRIC/FIN
  • Transferee: Will have to be present, as this is considered a new sign up.

Broadband, TV, Digital Voice Home, HomeHub

  • Transfer of Ownership (TRO) form
  • Letter of Authorisation
  • Copy of transferor and transferee’s NRIC/FIN

Terminate with/without a contract
  • Letter of Authorisation 
  • Copy of subscriber's NRIC/FIN 

Replacement of SIM card
  • Letter of authorisation 
  • Subscriber’s original NRIC/FIN
  • Third Party’s original NRIC/FIN

Full Mobile Number Portability
  • Letter of Authorisation 
  • Copy of the subscriber’s NRIC/FIN/Pass/Passport 

Request for Refund
  • Letter of Authorisation 
  • Copy of subscriber's NRIC/FIN
  • Copy of Third-party’s NRIC/FIN

Receive/Collect Handset
(Only applicable for recontract customers)
  • Letter of Authorisation 
  • Subscriber’s original NRIC/FIN/Passport
  • Third Party’s original NRIC/FIN/Passport

To beat the queue, you can now book an appointment at selected StarHub Shops for your next visit