StarHub Transactions That a Third Party Can Do on Your Behalf

Travelling or busy? You can authorise a third-party to handle your StarHub transactions—with the right LOAs and transfer forms.

StarHub Blogger, 11 April 2025

Are you overseas, caught up with work, or simply unavailable to handle a StarHub transaction yourself?

Well, worry not because some service requests—like changing your mobile number—can actually be done by an authorised third-party on your behalf.

Of course, they’ll still need to show up with the right paperwork. Here’s a full list of transactions where we allow third-parties to help out, as well as the mandatory requirements and documents you’ll need.

Type of Transaction	Requirements
Request for change of service number (Digital Voice Home, mobile number)	Letter of Authorisation Copy of subscriber's NRIC/FIN
Downgrade of plan/Value Added Service/Channels with surcharge/Promotional ETC	Letter of Authorisation Copy of subscriber's NRIC/FIN
Recontract of Services	Letter of Authorisation Subscriber's original NRIC/FIN Third party’s original NRIC/FIN
Transfer of Ownership	Mobile Letter of Authorisation (signed by transferor) Transferor and transferee’s original NRIC/FIN Note: As this is considered a new sign-up, the Transferee will have to be present. Broadband, TV, HomeHub, and Digital Voice Home Transfer of Ownership (TRO) form Letter of Authorisation Copy of transferor and transferee’s NRIC/FIN
Terminate with/without a contract	Letter of Authorisation Copy of subscriber's NRIC/FIN
Replacement of SIM card	Letter of Authorisation Subscriber’s original NRIC/FIN Third Party’s original NRIC/FIN
Full Mobile Number Portability	Letter of Authorisation Copy of the subscriber’s NRIC/FIN/Pass/Passport
Request for Refund	Letter of Authorisation Copy of subscriber's NRIC/FIN Copy of Third-party’s NRIC/FIN
Receive/Collect Handset (Only applicable for recontract customers)	Letter of Authorisation Subscriber’s original NRIC/FIN/Passport Third Party’s original NRIC/FIN/Passport

📃What You Need for Third-Party Authorisation

1. Letter of Authorisation (LOA)

A physical, signed Letter of Authorisation is mandatory for all third-party transactions. Here’s a sample that you can refer to.

👉 Sample Letter of Authorisation Template

Am I allowed to draft and print my own Letter of Authorisation?

Yes, you can, but your drafted LOA must include the following details:

Service and the type of transaction registered subscriber is authorising the third-party individual to perform on their behalf.
Name and NRIC/FIN/Passport number of both the registered subscriber and the authorised individual.
Signature of the registered subscriber for the LOA provided via letter. Thumbprints are not accepted.

2. Transfer of Ownership (TRO) Form

Customers planning to transfer control of certain StarHub services will require a signed Transfer of Ownership (TRO) form. Unlike a LOA, you can’t draft your own version, so we've linked you the form you can use for TV and Broadband services below.

As for transfers involving a Mobile Plan, do note that the TRO will be done directly in-store as our staff will need to physically verify the transferee’s identification documents.

👉 Transfer of StarHub TV/Broadband Service Application Form

3. Personal Identification

NRIC, FIN, or Passport.

Do take note that some transactions will require physical verification of the original documents, and our staff may refuse to proceed if the authorised third-party does not have the necessary paperwork on hand. Please refer to the table provided above for the exact documentation needed for each type of transaction.

To beat the queue, you can now book an appointment at selected StarHub Shops for your next visit.

The information in this article is valid as of 11 April 2025.