When life gets hectic (as it often does!), every minute matters, and a visit to your local telco store should be the least of your concerns. Whether you’re planning to upgrade your mobile plan, purchase a new device, or seek technical support, we aim to make your StarHub shop visits as smooth as possible.

An eAppointment is the best way to go about it, and you can easily set one up via your Hub iD or the StarHub App. If you aren’t sure how, we’ve done up a step-by-step guide just below. Plus, did you know that booking an eAppointment actually saves you more than just time?

📅 How to Book a StarHub eAppointment

Setting up your shop visit digitally is a simple affair.

Browser

Log in with your Hub iD.
Click “My Account” at the top-right corner.
Select “Manage My Account” from the drop-down menu.
Scroll to “eAppointment” and click “Book Now.”
Verify your details and follow the instructions to book.

StarHub App

Log in with your Hub iD.
Tap “More” on the bottom-right of the home screen.
Select “My Delivery & Appointments.”
Choose “Set an appointment” and follow the steps to book.

👉 See also: Create your Hub iD.

👉 See also: Download the StarHub App.

💡3 Reasons to Book an eAppointment

It’s more than just skipping the queue.

1. Hassle-Free Visits

Naturally, the most obvious benefit of booking an eAppointment is that it makes things more convenient for you. Being able to select a time slot and StarHub outlet that best aligns with your schedule ensures that you’re attended to promptly upon arrival.

In fact, you might find this particularly beneficial if you intend to drop by during peak periods. By planning ahead, you can breeze through your visit with minimal delays, making it easier to fit other errands into your (already) busy day.

2. Personalised Support

When you make your booking, providing specific details on your queries helps our Hub Consultants prepare in advance. Whether it’s about recontracting your plan or exploring new entertainment subscriptions, we’ll have everything ready to address your needs when you come, making your visit smoother and more efficient.

3. Better Preparation

How many times have you visited a store only to realise you forgot to fill in a crucial document? With an eAppointment, it’s much easier for you to avoid such situations.

Because your visit isn’t done ad-hoc, you’ll have a much more generous window of time to prepare any relevant materials on your end —be it identification, contracts, or other documents. This not only eliminates the risk of repeat trips but also makes the entire process more seamless for you and our Hub Consultants.

🗺️ StarHub Outlets & Locations in Singapore

Naturally, you’ll want to choose the StarHub outlet that’s most convenient for you when booking. There’s no need to travel far unless your preferred service isn’t available at a closer location.

For more information, check out our full list of StarHub Shops and Services, or browse through our Appointment & Delivery FAQ.

👉 See also: StarHub Shops and Services

👉 See also: Appointment & Delivery FAQ