Book a StarHub eAppointment to skip the queue. Step-by-step guide for browser and app, services at each outlet, what documents to bring, and tips.
|
7
StarHub shops across Singapore
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4
Exclusive Partner outlets for extra coverage
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11am–9pm
Daily operating hours at all locations
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Full directory of all StarHub outlets and Exclusive Partners with addresses, hours, and service availability.
Step-by-step instructions to book a StarHub appointment via browser or the StarHub App, plus how to reschedule or cancel.
Transaction-specific checklist so you walk in with the right documents and walk out with everything settled.
StarHub has 7 shops spread across Singapore's Central, East, North-East, West, and North regions. Every StarHub shop in Singapore opens daily from 11am to 9pm. Not all outlets offer the same services, so check the notes below before heading out.
| Region | Shop | Address | Hours | Services |
|---|---|---|---|---|
| Central | Paragon | 290 Orchard Road #B1-29 Singapore 238859 | Daily: 11am-9pm | Full Service |
| Central | Suntec City | 3 Temasek Boulevard, #B1-174, Suntec City, Singapore 038983 | Daily: 11am-9pm | SIM Replacement Only |
| East | Tampines Mall | 4 Tampines Central 5 #02-27/28 Singapore 529510 | Daily: 11am-9pm | Full Service |
| North-East | NEX | 23 Serangoon Central #B1-66/67/68 Singapore 556083 | Daily: 11am-9pm | Full Service |
| West | Jurong Point | 63 Jurong West Central 3 #B1-12 Singapore 648331 | Daily: 11am-9pm | Full Service |
| West | Westgate | 3 Gateway Drive #03-14/15 Singapore 608532 | Daily: 11am-9pm | SIM Replacement Only |
| North | Causeway Point | 1 Woodlands Square #03-10 Singapore 738099 | Daily: 11am-9pm | SIM Replacement Only |
Important Service Note: Outlets tagged "SIM Replacement Only" support SIM card replacement for non-sales related transactions. For new sign-ups, device purchases, recontracts, number porting, or transfer of ownership, visit a Full Service shop (Paragon, Tampines Mall, NEX, or Jurong Point).
In addition to the 7 main shops, StarHub has 4 Exclusive Partner outlets operated by third-party retailers. These partners handle sales-related transactions such as port-in requests, new sign-ups, and recontracting for mobile, TV+, broadband, and Digital Voice Home services. They also support SIM card replacement for non-sales transactions.
| Region | Outlet | Address | Hours |
|---|---|---|---|
| Central | Toa Payoh HDB Hub | 530 Toa Payoh Lorong 6 #01-06 Singapore 310530 | Daily: 11am-9pm |
| East | Pasir Ris Mall | 7 Pasir Ris Central #02-K16 Singapore 519612 | Daily: 11am-9pm |
| North | Northpoint City | 930 Yishun Avenue 2, Northpoint City North Wing, #B1-27 Singapore 769098 | Daily: 11am-9pm |
| North-East | Compass One | 1 Sengkang Square #B1-09 Singapore 545078 | Daily: 11am-9pm |
Walking into a StarHub shop without the right documents means a wasted trip. Here is what you need for each transaction type.
Original NRIC or FIN card (photocopies not accepted). For port-in requests, bring your current SIM card and have your existing account number ready.
Original NRIC or FIN card. Know your current plan name and any add-ons you want to keep or remove. Check your recontract eligibility on the StarHub App before your visit.
Both the current and new account holders must be present with their original NRIC or FIN cards. Available at Paragon, Tampines Mall, NEX, and Jurong Point only.
Original NRIC or FIN card (or passport). You need to sign for your purchase in person. Pickup is available from 15 minutes to 2 days after your online order is confirmed.
Important Document Policy: Photocopies of identification documents are not accepted at any StarHub shop. Bring the original physical card.
A StarHub eAppointment is a free online booking for a time slot at your preferred StarHub shop. Instead of walking in and waiting in a queue, you arrive at your scheduled time and get served promptly. You book through your Hub iD account on the website or through the StarHub App.
Go to starhub.com and sign in using your Hub iD (email) and password.
Click "My Account" in the top-right corner of the page.
Pick "Manage My Account" from the drop-down menu.
Scroll to the "eAppointment" section and click "Book Now."
Verify your details, select a StarHub outlet and available time slot, and confirm your booking. You will receive a confirmation via SMS or email.
Don't have a Hub iD yet? Create your Hub iD here.
Download the StarHub App if you haven't already. Log in with your Hub iD.
Find the "More" button on the bottom-right of the home screen.
Select "My Delivery & Appointments" from the menu.
Tap "Set an appointment." Pick your preferred StarHub outlet, date, and time slot. Add details about what you need help with so the Hub Consultant is ready when you arrive.
Good to Know: You are entitled to 1 eAppointment slot at a time, regardless of how many StarHub services you have. Once your appointment is submitted, you cannot modify it directly. To make changes, cancel the existing booking and create a new one.
StarHub operates 7 shops (Paragon, Suntec City, Tampines Mall, NEX, Jurong Point, Westgate, and Causeway Point) plus 4 Exclusive Partner outlets (Toa Payoh HDB Hub, Pasir Ris Mall, Northpoint City, and Compass One). All locations are open daily from 11am to 9pm.
Paragon, Tampines Mall, NEX, and Jurong Point are the four full-service StarHub shops. They handle new sign-ups, recontracts, device purchases, number porting, transfer of ownership, TV+ set-top box exchanges, and Click & Collect pickups.
Yes. There is no charge to book, reschedule, or cancel a StarHub eAppointment. You need to cancel at least 1 hour before the scheduled time to avoid any issues.
Yes. You need a Hub iD to book through the website or the StarHub App. If you don't have one, you create a Hub iD here in a few minutes.
You reschedule through the StarHub App. Go to "More," then "My appointment," select the missed booking, and pick a new date. Rescheduled dates are available up to 7 days after the original appointment date.
Bring your TV+ set-top box to Paragon, Tampines Mall, NEX, or Jurong Point for a 1-to-1 exchange. The other StarHub outlets and Exclusive Partners do not handle set-top box transactions.
No. StarHub shops do not process billing matters. For billing questions, call the HubCare hotline at 1637 or reach out via WhatsApp through the Contact Us page.
Click & Collect lets you purchase a device from the StarHub Online Store and pick it up at a full-service StarHub shop. Pickup is available from 15 minutes to 2 days after your order is confirmed. Bring your NRIC or FIN card (or passport) to collect.
Skip the queue at your preferred StarHub outlet. Book a time slot online and get attended to the moment you arrive.
Book an eAppointmentDisclaimer:
This content is provided for general information and convenience. While we take care in preparing our articles, readers should refer to official sources or professional advice for specific, up-to-date details.
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