Subscription FAQs


Do I need a cable point to subscribe to Digital Voice Home?

Yes, you need to have a cable point in your home in order to subscribe to Digital Voice Home.

How do I know whether my house can have access to Digital Voice Home?

Almost all residential homes that already have cable points will have access to Digital Voice Home. Please call our Customer Care at 1630 to check whether your home is Digital Voice Home-ready.

When can I start using the Digital Voice Home service after subscribing to it?

We can arrange the installation at your convenience (minimum 5 working days). Our technician will deliver and install the Voice-enabled Cable Modem (VeCM)/Wireless Integrated Access Device (IAD) at your premise. Our installation hours are between 9.00 am to 11.00 am, 11.00 am to 1.00 pm, 2.00 pm to 4.00 pm, 4.00pm to 6.00 pm, 6.30pm to 8.30pm from Monday to Saturdays. Installation is not available on Sundays and public holidays.

If you have purchased your typed-approved VeCM and intend to do a self-installation, the Digital Voice Home service will be activated in approximately 3-5 working days from the date of application.

Where can I subscribe to StarHub's Digital Voice Home service?

You can subscribe to Digital Voice Home service via the following sales channels:

  • CS Hotline 1630
  • StarHub Shops
  • StarHub Exclusive Partners
  • StarHub Direct Sales personnel
  • StarHub's Tele-Sales personnel

What is internal wiring? Do I need to have internal wiring installed?

No internal wiring is required if you connect your telephone set to the back of the Voice-enabled Cable Modem (VeCM)/Wireless Integrated Access Device (IAD) using an ordinary double-ended RJ-11 cable. However, you need to install internal wiring if you wish to install the telephone set some distance away from the VeCM/Wireless (IAD) (e.g. another room).

Please inform our Customer Care Consultants when you place your order should you require internal wiring.

Our charges are as follows:

  Charges (All prices are inclusive of GST)
Additional telephone point (up to 50 metres): $64.20
Additional data + telephone point (up to 50 metres): $107
Additional cable point: $107
Upgrade telephone point to data + telephone point: $64.20

We recommend the use of a cordless telephone set if you wish to avoid installing additional wiring. 

How is the installation fee charged?

The installation fee for the Voice-enabled Cable Modem or Wireless Integrated Access Device (IAD) is charged per installation visit.

I am currently a MaxOnline customer, I would like to also sign up to the Digital Voice Home service. Do I have to change the cable modem I have at home?

You have the following options:

  • Replace your CM by purchasing a VeCM
  • Keep your existing CM but purchase a Wireless Integrated Access Device (IAD). The Wireless IAD can be connected to your existing CM to provide the DV service.

Is there a charge if I change my Digital Voice Home telephone number later?

Yes. There is an administration charge of $32.10 per request to change your Digital Voice Home telephone number.
There is also an activation fee of $10.70 per Value-Added Service. The activation fee is waived for customers at the point of signing up to the Digital Voice Home service.