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An eSIM, or embedded-SIM, is a digital SIM card embedded directly into your device, enabling it to connect to our mobile network for data, calls and SMS, without a physical SIM card.

You can enjoy convenience and hassle-free connectivity instantly after placing your eSIM order. There's no need to wait for delivery of a physical SIM card, allowing you to easily switch to your new mobile line to enjoy the benefits of your new Star Plan within minutes.

You can request for an eSIM when you sign up for our contract-free SIM only Star Plan. If you currently have a SIM Only plan with us, you can switch your plan to Star Plan and request for an eSIM.

Please note that an eSIM-compatible device is required.

You can choose between the eSIM or physicial SIM options when you sign up for Star Plan via our StarHub App.

There is a one-time fee of $12.96.

You will be prompted to activate your Star Plan eSIM on the StarHub App, after you have successfully completed the order and payment. To activate eSIM, go to Mobile dashboard via "More" on the app and tap "Activate eSIM".

The option to choose eSIM is currently available for new Star Plan sign ups only. Please stay tuned for updates.

New to StarHub? The Hub iD is an email address that you register with us and your single login credential to all StarHub digital platforms (app and web). With one iD for everything, you can access all things StarHub, even on the go!

With a Hub iD, you’ll be able to manage all your StarHub services easily. You'll be able to check and manage your mobile data usage, view and pay bills, and subscribe to add-ons even on the go.

Plus, Star Plan is exclusively supported by 24/7 in-app chat with live agents at your convenience. Say goodbye to queues and waiting times, and make way for faster and more efficient transactions.

Most of the newer models, from Apple's iPhone XS to Samsung Galaxy smartphones can support eSIMs. Please refer to our full list of eSIM-compatible devices here. If unsure, please check with your device manufacturer to confirm eSIM compatibility.

After completing your order for a Star Plan eSIM, you will automatically receive an email from us with the eSIM QR code and installation details. Follow the 3 easy steps to install your eSIM to enjoy your new Star Plan.

If you're unable to install your eSIM, please:

1. Ensure your device has stable internet connection via cellular or WiFi network.

2. Ensure your device is eSIM-compatible.

3. Ensure that you have successfully activated the eSIM.

4. Ensure that you have not previously installed the same eSIM on another device.

If the eSIM was deleted while your device was connected to WiFi or another mobile network: You can reinstall your Star Plan eSIM using the same eSIM QR code that was sent to you via email earlier. Before doing so, please ensure your device continues to have stable internet connection.

If the eSIM was deleted while your device was not connected to the internet: Please log onto StarHub App with your Hub iD and tap on "More". Tap on "SIM Replacement" to request for a physical 5G SIM.

To switch your eSIM to another device, please ensure that both devices have stable internet connectivity and follow these steps:

1. Go to Mobile Settings or SIM Card Manager on the original device with the eSIM installed.

2. Delete the installed eSIM profile and wait for 5 minutes.

3. Scan the same eSIM QR code from the email you'd received from us before, to install it onto your other device.

There is no limit to the number of times you can re-install your eSIM.

It is important to ensure that both your devices have stable internet connectivity either via WiFi or a mobile network before you perform the steps to delete and re-install.

Without internet access, the original device with the eSIM installed is unable to complete the network sync and may cause the eSIM QR code to be invalid.

If you have lost your device, we recommend for you to request for the suspension of your Star Plan eSIM on the StarHub App. Login to your account and tap on "More". Then, tap on "Report lost SIM".

To continue using your mobile line on a different device, you can request for a physical SIM card to be delivered to you on the StarHub App. Login to your account and tap on "More". Then, tap on "SIM Replacement".

Yes, eSIM supported devices can hold multiple eSIM profiles, allowing you to switch between them as needed.

The maximum number of eSIM profiles allowed differs between different device models. Tip: For easy identification, you can rename your eSIMs on your device.

If you have multiple eSIMs installed, remember to set or turn on the correct eSIM profiles as your Primary line for Data and/or Voice calls, to prevent potential service disruption.

Please check your junk or spam folders of the email address you have provided during the sign-up process. The email may take up to 5 minutes to reach your inbox. Please ensure that your device is connected to the internet via WiFi or a mobile network.

If you need further assistance, please chat with us via our 24/7 support on the StarHub App.

Have you activated your Star Plan eSIM? Please go to StarHub App > Mobile > Select your line and tap "Activate eSIM". If you do not see "Activate eSIM", it means that your eSIM was activated already.

If the "No Service" error still persist, please check that your Star Plan eSIM profile has been set as your Primary line for Data and/or Calls in your device.