Happy Transfer FAQ

1. What is Happy Transfer?
Happy Transfer allows StarHub prepaid subscribers to transfer prepaid talktime to another StarHub prepaid mobile and other Prepaid Mobile network operators overseas (selected networks only)

Note: Happy Transfer is currently available to StarHub Mobile Prepaid subscribers.

2. What are the countries covered by this service?
Bangladesh, China, India, Indonesia, Malaysia, Myanmar, Sri Lanka, Thailand, Philippines and Vietnam.

3. How can one access Happy Transfer?
For transfer to a StarHub prepaid number: dial *123*4*2#
For transfer to an overseas prepaid number: dial *123*4*1#

4. What is the minimum balance required in my Prepaid account if I want to transfer airtime via Happy Transfer?
You can transfer talktime via Happy Transfer as long as you have enough
prepaid credit plus transaction fee to cover the amount of talktime that you wish to transfer.

5. How much worth of talktime can I transfer?

International Transfer: You can transfer up to SGD$500 worth of talktime each month.        

Local transfer: Capped at 5 transactions per day OR $100 per calendar month for requester

 6. How much will I be charged for every transfer I make via Happy Transfer?
Only the cost of the talktime that you wish to transfer will be deducted from your account. For transfers to a StarHub prepaid number, an additional transaction charge of 5 cents per transaction will be imposed.

There are no other surcharges for talktime transfers made using Happy Transfer.

7. Will the person I'm transferring talktime to, receive the transfer in Singapore dollar (SGD) or in the amount of talktime worth of the country that they are in?
For transfers to a StarHub prepaid number, the talktime will be in Singapore dollar. For transfers to a overseas prepaid mobile number, the talktime that you wish to send them will be converted into the amount worth of airtime of the country that they are in.
You paid SGD$2.70 worth of talktime to send to a friend in Malaysia. He/she will receive RM5 worth of talktime into his prepaid mobile balance.

8. How will I know if the transfer I made via Happy Transfer was successful?
You will receive a confirmation SMS once the talktime you are transferring is received by the person you are sending it to. The SMS will display the amount deducted from your account (in SGD) and the amount of talktime received by the person you to wish sent.

9. How will the person I'm sending talktime to, know when the transfer has been successfully made?
He/she will receive an SMS notification detailing how much talktime was transferred and which StarHub Mobile Prepaid number the international talktime was sent from.

10. Who can I contact for more information on this service?
You may call our Customer Service at 1633.

11. Can I choose to transfer a different amount of airtime apart from the denominations listed under Happy Transfer?
No. You can only choose from a predefined list of the Happy Transfer talktime offered by StarHub Ltd.