CNY NOTICE:

Shops listed under Esmart will be closed on 15 Feb (Fri) at 7pm for a CNY Dinner Celebration. Normal operating hours will resume on 16 Feb (Sat).

Shops listed under Esmart, Planet Telecoms and Telestation Infocomm will be closed on 19 Feb (Tue) at 4.30pm for a CNY Dinner Celebration. Normal operating hours will resume on 20 Feb (Wed).

Esmart

  • Bishan Junction 8
    9 Bishan Place #02-31 Junction 8 Shopping Centre S(579837)
    Daily: 11am to 9pm
    Tel: 6358 0800
  • Compass One
    1 Seng Kang Square #B1-09 S(545078)
    Daily: 11am to 9pm
    Tel: 6787 0800
  • Hillion Mall
    17 Petir Road #B1-48/49 Hillion Mall S(678278)
    Daily: 11am to 9pm
    Tel: 6332 0800
  • ION Orchard
    2 Orchard Turn #B4-20 ION Orchard S(238801)
    Daily: 11am to 9pm
    Tel: 6760 0800
  • JEM
    50 Jurong Gateway Road #04-28 JEM S(608549)
    Daily: 11am to 9pm
    Tel: 6561 0800
  • Pasir Ris Whitesands
    1 Pasir Ris Central Street 3 #03-23 White Sands S(518457)
    Daily: 11am to 9pm
    Tel: 6584 0800
  • Tampines One
    10 Tampines Central 1#04-28 Tampines One S(529536)
    Daily: 11am to 9pm
    Tel: 6783 1101
  • Tiong Bahru Plaza
    302 Tiong Bahru Road #01-158 S(168732)
    Daily: 11am to 9pm
    Tel: 6532 0800
  • Toa Payoh HDB Hub
    530 Toa Payoh Lorong 6 #01-06 S(310530)
    Daily: 11am to 9pm
    Tel: 6883 0800
  • West Mall
    1 Bukit Batok Central Link #02-08/09 S(658713)
    Daily: 11am to 9pm
    Tel: 6252 0800
Planet Telecoms

  • IMM
    2 Jurong East Street 21 #01-59A IMM Building S(609601)
    Daily: 11am to 9pm
    Tel: 6563 1459
  • Lot 1 Shoppers' Mall
    21 Choa Chu Kang Ave 4 #B1-16 S(689812)
    Daily: 11am to 9pm
    Tel: 6765 6138
  • Seletar Mall
    33 Sengkang West Avenue #B1-24 Seletar Mall S(797653)
    Daily: 11am to 9pm
    Tel: 6702 2996
  • Sun Plaza
    30 Sembawang Drive #02-03 S(757713)
    Daily: 11am to 9pm
    Tel: 6257 0467
Telestation Infocomm

  • Ang Mo Kio Hub
    53 Ang Mo Kio Ave 3 AMK Hub #02-57 S(569933)
    Daily: 10:30am to 10pm
    Tel: 6258 3915
  • Bedok Mall
    311 New Upper Changi Road #01-79 S(467360)
    Daily: 10:30am to 10pm
    Tel: 6844 9339
  • City Square
    180 Kitchener Road City Square Mall #01-17 S(208539)
    Daily: 10:30am to 10pm
    Tel: 6509 1182
  • Clementi Mall
    3155 Commonwealth Avenue West #04-25/26 The Clementi Mall S(129588)
    Daily: 10:30am to 10pm
    Tel: 6659 5336
  • Northpoint City (North Wing)
    930 Yishun Avenue 2 #B1-55 S(769098)
    Daily: 10:30am to 10pm
    Tel: 6754 2028
  • Northpoint City (South Wing)
    1 Northpoint Drive #B1-118 S(768019)
    Daily: 10:30am to 10pm
    Tel: 6873 9363

Services available at our Retail Shops

Please see selected transactions below:

  • Switching from Cable Networks to Fibre Networks
  • Exchange of faulty set top box 
  • Replace/upgrade of SIM card
  • Get additional set top box 

(The above transactions are subjected to criteria checks and may be refused at StarHub shop’s discretion.)

To help us serve you better at our Customer Service counters, please ensure that the documents needed for processing transactions are available upon request.

 

Type of Service: Replacement of SIM card

Singaporeans/PRs

Singaporeans/PRs are required to present :

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document :

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass

Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp

Important Note

  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
 

Type of Service: Termination of StarHub TV

Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass

Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp


Note:

  • Business Profile must be less than 3 months old

Equipment to bring along for termination

  • HubStation (DCI62SHB) – Set-Top Box, Smart Card, Power Cord, RCA Cable and Remote Control
  • HubStation HD (DCI82SHB) – Set-Top Box, Smart Card, Power Cord, RCA Cable, Component / HDMI Cable and Remote Control
  • HubStation HD (DCI804SHB) or HD Interactive Set-Top Box – Set-Top Box, Smart Card, Power Adapter, RCA Cable, Component / HDMI Cable and Remote Control

Important Note

  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
 

Type of Service: Transfer of ownership - for Mobile subscribers

Singaporeans/ PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
  • Proof of Billing Address

Business-registered accounts

Transfer of Ownership for Business-registered accounts will no longer be processed at StarHub Shops from 1 March 2014. Please provide the following document to businesshelpdesk@starhub.com or call Business Hotline at 1631 for further assistance:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead with company’s rubberstamp
  • NRIC of authorized person
  • Name card of authorized person of both companies


Note:

  • Business Profile must be less than 3 months old

Important Note

  • Both transferer and transferee must be present.
  • Transferee must be at least 18 years of age.
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • Transferee of ownership must be present for the transfer to take place.
  • A deposit in the range of $200 - $800 is applicable upon application of each service for Student Pass and Work Permit holders.
  • A deposit of $200 is applicable upon application of each service for S Pass.
  • Minimum 6 months' validity for Employment Pass / Work Permit / Social or Dependent Pass holder and Proof of Billing Address.
  • All outstanding amounts must be cleared.
 

Type of Service: Full Mobile Number Portability

Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber

Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass

Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp


Note:

  • Business Profile must be less than 3 months old

Important Note

  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • If the SingTel or M1 line is registered under another person, he/she must be present together with his/her NRIC.
  • All outstanding amounts from the other telco accounts must be cleared and the mobile line must not hold any existing contract.

For more information, please call our Customer Care hotline at 1633.

For Business registered accounts, please call our Business Help Desk at 1631. 

Was this page helpful to you?