Service and support for your iPhone
With effect from 1st April 2014, service and support for your iPhone will be undertaken by Apple Authorised Service Providers (AASPs).
A.Lab @ Plaza Singapura, #04-12B Or QCD @ Wheelock Place, #05-13/14. For details, please download Apple brochure.
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Locate Us

StarHub Shops


Central

100AM
100 Tras Street
#01-02
Singapore 079027
Operating Hours: 10:30am – 9:30pm daily

Bugis Junction NEW
200 Victoria Street
01-83/84
Bugis Junction
Singapore 188021
Operating Hours: 11:00am – 9pm daily
(This outlet does not process StarHub Rewards redemption)

Marina Bay Link Mall
Marina Boulevard
Marina Bay Link Mall
#B2-12
Singapore 018984
Operating Hours: 11am -7.30pm daily

Plaza Singapura
68 Orchard Road
#B2-17/18/18A
Singapore 238839
Operating Hours: 10:30am – 9pm daily

Plaza Singapura
68 Orchard Road
#01-36
Singapore 238839
Operating Hours: 10:30am – 9pm daily
 

 

North

Causeway Point
1 Woodlands Square
#03-07/08/09, Causeway Point
Singapore 738099
Operating Hours: 11am – 9pm daily
(This outlet does not process StarHub Rewards redemption)

 

North East

Nex
23 Serangoon Central
#B1-24/25/26, nex
Singapore 556083
Operating Hours: 11am – 9pm daily

 

East

Bedok Mall
311 New Upper Changi Road
#B2-39/40/41
Singapore 467360
Operating Hours: 11am – 9pm daily
(This outlet does not process StarHub Rewards redemption)

Parkway Parade
80 Marine Parade Road
#B1-30/32, Parkway Parade
Singapore 449269
Operating Hours: 11am – 9pm daily
(This outlet does not process StarHub Rewards redemption)

Tampines Mall
4 Tampines Central 5
#02-26, 26D/27/28
Singapore 529510
Operating Hours: 10:30am – 9pm daily

 

West

IMM
2 Jurong East Street 21
#01-59, IMM Building
Singapore 609601
Operating Hours: 11am – 9pm daily
(This outlet does not process StarHub Rewards redemption)

VivoCity
1 HarbourFront Walk
#02-202
Singapore 098585
Operating Hours: 11am – 9:30pm daily

Westgate 
3 Gateway Drive
#03-28 
Singapore 608532
Opens 11am – 9pm daily
(This outlet does not provide customer service transactions)

 

Shorter queues can be expected at Marina Bay Link Mall & 100AM on weekdays & weekends. You may also wish to visit any StarHub Shops conveniently located in the heart of Orchard Road and around the Business District. Alternatively, visit one of our many Exclusive Partners located around Singapore.

Services available at our Retail Shops

To help us serve you better at our Customer Service counters, please ensure that the documents needed for processing transactions are available upon request.

Type of Service : Replacement of SIM card
Singaporeans/PRs

Singaporeans/PRs are required to present :

  • NRIC of subscriber
Foreigners

Foreigners are required to present either document :

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp
Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
Type of Service: Termination of StarHub TV
Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber
Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp

Note: Business Profile must be less than 3 months old

Equipment to bring along for termination
  • Analogue Box – Box, Power cord and Remote control or
  • Digital Box – Box, Power cord, Smartcard, Remote control and RCA Cable or
  • HD Box – Box, Power cord, Remote control, Component cable, Smartcard and RCA Cable or
  • HubStation – Box, Power cord, Smartcard, Remote control and RCA Cable
Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
Type of Service: Transfer of ownership – for Mobile subscribers
Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber
Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
  • Proof of Billing Address
Business-registered accounts

Transfer of Ownership for Business-registered accounts will no longer be processed at StarHub Shops from 1 March 2014. Please provide the following document to businesshelpdesk@starhub.com or call Business Hotline at 1631 for further assistance:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead with company’s rubberstamp
  • NRIC of authorized person
  • Name card of authorized person of both companies 

    Note: Business Profile must be less than 3 months old
Important Note
  • Both transferer and transferee must be present.
  • Transferee must be at least 18 years of age.
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • Transferee of ownership must be present for the transfer to take place.
  • A deposit in the range of $200 - $800 is applicable upon application of each service for Student Pass and Work Permit holders.
  • A deposit of $200 is applicable upon application of each service for S Pass.
  • Minimum 6 months' validity for Employment Pass / Work Permit / Social or Dependent Pass holder and Proof of Billing Address.
  • All outstanding amounts must be cleared.
Type of Service: Reactivation of terminated mobile line (< less than 3 months)
Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber
Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
  • Proof of Billing Address
Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp

Note: Business Profile must be less than 3 months old

Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • All outstanding amounts must be cleared.
Type of Service: Full Mobile Number Portability
Singaporeans/PRs

Singaporeans/PRs are required to present:

  • NRIC of subscriber
Foreigners

Foreigners are required to present either document:

  • Passport
  • Employment Pass / Work Permit / Social or Dependent Pass
Business-registered accounts

Business-registered account owners need to present the following documents:

  • A copy of ROC / Business Profile
  • Authorization letter on company letterhead
  • NRIC of authorized person
  • Company rubberstamp

Note: Business Profile must be less than 3 months old

Important Note
  • If subscriber is not present, authorized person must bring along both NRIC and letter of authorization signed by the subscriber.
  • If the SingTel or M1 line is registered under another person, he/she must be present together with his/her NRIC.
  • All outstanding amounts from the other telco accounts must be cleared and the mobile line must not hold any existing contract.

For more information, please call our Customer Care hotline at 1633. For Business registered accounts, please call our Business Help Desk at 1800 - 888 8888.

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