Energy plans FAQ

Switching to Green Energy Plans

Who is Sunseap?

Sunseap Group is the leading integrated clean energy solutions provider in Singapore. It operates through three key units: Sunseap Leasing, Sunseap International and Sunseap Energy.

  1. Sunseap Leasing is the largest solar leasing company in Singapore with over 200 MegaWatt-peak (MWp) of contracted projects.
  2. Sunseap International targets markets in the South East Asian and Pacific regions. These include a 140 MegaWatt-peak (MWp) solar farm in India and a 10 MWp solar farm in Cambodia.
  3. Sunseap Energy specializes in clean energy solutions utilising off-site arrangements by drawing on solar systems within the Group’s portfolio of distributed generation assets. A notable client of Sunseap Energy is Apple, which recently signed an agreement with Sunseap to procure 100% of its local energy requirements from renewable sources.

How is StarHub able to provide Green Energy Plans?

The Energy Market Authority (EMA) of Singapore is opening up the electricity market to allow consumers such as yourself to enjoy more choices and flexibility in your electricity purchases.

StarHub is working with Sunseap to bring you cleaner energy at affordable prices. Sunseap is Singapore’s largest clean energy provider in Singapore and will power your home with a combination of locally produced solar power and conventional energy, depending on your selected plan.

Why is the government opening up the electricity market?

Since 2001, the Energy Market Authority of Singapore (EMA) has been progressively opening up the electricity market to provide consumers with more choices and flexibility as to who they can buy electricity from. This initiative, the Open Electricity Market, will first start in Jurong and is expected to be extended to the rest of Singapore in the second half of 2018*.

*Based on EMA Open Electricity Market launch information  

How do I know that I am using clean energy from Sunseap?

Sunseap’s clean energy is certified by the Solar Energy Research Institute of Singapore (SERIS) and will be compiled and audited at the end of each calendar year so you can be assured that the clean energy supplied to you is verified and audited.

Sunseap’s clean energy is generated across a portfolio of solar systems in Singapore, spanning more than a thousand buildings including public housing estates and commercial buildings such as SMRT, Jurong Port, Panasonic, ST Kinetics and PSA.

Depending on the plan you are on, Sunseap will match 5% or 100% of your electricity usage with supply of clean energy exported to the national grid.

Do I need to rewire anything to enjoy clean energy?

No, you do not need to rewire anything, Sunseap will provide electricity through the national grid maintained by SP Group to your home. 

Is it a hassle to change electricity provider?

No, sign up for Jurong residents with postal code beginning with 60,61,62, 63 and 64 is now open. To switch to our Green Energy Plans, simply head down to the participating StarHub shops with  the necessary documents to switch to our Green Energy Plans. There is no need for you to cancel your service with SP or any other electricity retailer. We will handle your transfer and notify you when your service with us has been activated. 

Will there be enough solar energy generated?

Sunseap has consistently provided clean energy for their commercial and industrial customers, including Apple and Microsoft. You can be assured that Sunseap will continue to supply sufficient energy to meet the electricity demand of their customers as they have a portfolio of solar panels across more than 1,000 buildings across Singapore which will continue to expand progressively to match demand for clean energy. 

How is the Green Energy Plan different from installing solar panels on my roof?

Sunseap will generate electricity from their portfolio of solar panels across 1,000 buildings in Singapore and deliver it to you via the national grid. This means you can get clean energy without installing solar panels on your roof. Our Green Energy Plans make clean energy more accessible to all households in Singapore as Residence type and infrastructure is no longer a limitation for consumers to enjoy clean energy. 

What is the difference between getting clean energy with the Green Energy Plans and other retailer’s plans which are carbon neutral?

By choosing our Green Energy Plans, you are choosing to purchase electricity generated from solar power, a renewable energy that does not harm the environment in the process of generating energy. At Sunseap, the clean energy generated is audited and certified by SERIS at the end of each year. Carbon neutral on the other hand refers to offsetting your carbon emissions with carbon credits. This means that your electricity is still generated through conventional, non-renewable means. 

Why is there no discount for Green Life Plan but a 20% discount for Green Save Plan? Why is there only 5% in the Green Save plan as compared to 100% clean energy in the Green Life Plan?

Our goal is to make clean energy affordable for every household. At present, the cost of the system generating solar energy still requires significant investment, however we have made it competitive with the current regulated rate. With Green Life , we offer customers 100% clean energy at the same regulated rate .With Green Save, we want to give customers who are more cost conscious the option to take a small step and contribute to the a greener future, while enjoying discount off the SP regulated tariff. 

How long does a solar panel last and what happens after its life cycle?

 Sunseap’s solar panels have back-to-back warranty by the manufacturers for up to 25 years. Thereafter, depending on the condition the panels will either be used as they are, or replaced by new ones. The panels that are replaced may be redeployed or recycled. 

What is StarHub’s contribution to sustainability through this energy business?

The fund will be used to drive environmental conservation initiatives including clean energy and efficiencies. Similar to the Sparks Fund, the StarHub Clean Energy Fund is part of StarHub’s drive to give back to society.

 

Switching

Can I still apply for the Green Energy plan(s) if I am not an existing StarHub customer?

Yes, you can apply for our Green Energy plans! You do not need to be an existing StarHub customer to enjoy our green energy plans.

Why should I Switch to a Green Energy plan?

All our energy plans come with a clean energy component that is generated from Sunseap’s portfolio of solar systems in Singapore.

Clean/green energy provides you with an avenue to do your part for the environment. You can reduce your carbon footprint and slow down the effects of global warming. Clean/green energy from Sunseap is competitively priced and is offered via electricity packages with different levels of clean energy to allow you to make a positive contribution to the environment.

How do I switch to a Green Energy Plan?

If you are residing in Jurong with postal codes beginning with 60, 61, 62, 63 and 64, you will be able to sign up for our Green Energy Plans from 1 April onwards, for details on how click here

For all other residents, we invite you to register your interest with us and we will notify you when the Open Electricity Market launches in the second half of 2018* 

*Based on EMA Open Electricity Market launch information. 

Will my electricity supply be stable with Sunseap?

Yes, you will still continue to enjoy the same quality and reliable electricity supply when you subscribe to our Green Energy Plans. SP Group continues to be responsible for the delivery of electricity supply and there is no change to the infrastructure through which your electricity is delivered to you.

What is the Registration of Interest for?

By registering your interest, you will be notified when you can step in our shops and register for our Green Energy Plans via email.

Please note that Jurong residences with postal codes starting with 60, 61, 62, 63 and 64 will be the first to be able to sign up and switch to our Green Energy Plan(s) from 1 April onwards. The rest of Singapore will be able to do so in the second half of 2018.

What documents to I need to provide to switch?

You will need to provide the following:

  1. Identification card (NRIC) or FIN pass
  2. Singapore Power (SP) account number

You can find your SP account number in your SP bill or call SP Group at 1800 222 2333. Hotline operating hours: Mondays - Fridays (8am - 6pm); Saturdays (8am - 1pm). You need not be the SP account holder to sign up.

Sign up is open to Jurong residents from 1 April onwards, in postal codes beginning with 60, 61, 62, 63 and 64 at participating shops.

When and how will I be notified if I am eligible to sign up for the Green Energy Plan(s)?

If you are staying in Jurong with postal codes 60, 61, 62, 63 or 64, simply visit participating StarHub shops with the necessary documents to sign up – no need to register your interest. If you have registered your interest (prior to 31 March), you will receive an email from us on sign up information.

For all other residents, by registering your interest, you will be notified in advance on how and when you can sign up for our Green Energy Plans in the second half of 2018, depending on EMA’s launch of Open Electricity Market. 

I did not register my interest, can I still sign up for the Green Energy Plans?

Yes you can still sign up for our Green Energy plans. If you reside in Jurong with postal codes beginning with 60, 61, 62, 63 and 64, simply visit participating StarHub shops with the necessary document

All other residents will be able to switch when the Open Electricity Market fully launches in the second half of 2018* Simply register your interest with us and we’ll notify you in advance when on the next steps to sign up.

*Based on EMA Open Electricity Market launch information. 

How do I check which plan I am on?

You can check what plan you are on by logging in to My StarHub App or My Account Manager, with your Hub iD.  

Why do you need my Singapore Power (SP) bill?

Your Singapore Power (SP) bill is required during your sign-up process with Sunseap so that your SP account details may be captured to ensure a successful transfer of your account from SP Group to Sunseap.

I am moving in to a new residence and don’t have an SP account yet. What should I do?

Please approach SP Group to set up the SP account for your new residence first. Once you have received SP letter or 1st SP bill for the residence, you can walk in to selected StarHub shops to sign up for Sunseap’s Energy Plans.

What if I am currently renting or don’t own the residence I live in?

You can apply for Sunseap’s Energy Plans as long as you provide the SP account details of the residence.

Will I still enjoy U-Save Voucher?

Yes, all eligible household can still enjoy U-Save rebates and will enjoy the same quantum of U-Save rebates as determined by Ministry of Finance. 

U-Save rebates will be used to offset water, gas and refuse removal charges first. Any remaining amount will be used to offset electricity services with Sunseap.

If there is any excess voucher amount, it will be retained in your SP account to offset subsequent bills for non-electricity.

How will my electricity usage be calculated?

Sunseap will invoice you based on meter data sent to us by SP Group.

Do I have to pay for another deposit?

Yes. The deposit you previously paid your current electricity provider (i.e. Singapore Power) will not be transferred to Sunseap Energy when you switch providers. The deposit you pay for Sunseap Energy services is for your energy services with us.

Will my SP deposit be refunded?

No. When you switch your electricity provider to a retailer, SP Group will use your security deposit to offset any account balance in your SP Group utilities account.

Why is there a 24 months contract?

For the Green Life plan, the 24 months contract ensures that you can enjoy 100% clean energy at the regulated SP Tariff.  For the Green Save plan, the 24 months contract ensures that you can enjoy a 5% mix of clean energy with fixed discount of 20% off SP Tariff.

What is the SP tariff?

The SP tariff refers to the default electricity tariff rate that all residential households pay, it changes every quarter based on the actual cost of electricity.  For the latest Singapore Power tariff, please refer to: https://www.ema.gov.sg/Residential_Electricity_Tariffs.aspx

Will there be early termination charges?

Yes there are early termination charges based on the dwelling type of your service address and when you terminate your Green Energy Plan.

Can I apply for more than one Green Energy Plan?

Each customer can sign up for more than one, limited to one Green Energy Plan per service address.

I signed up for the Green Energy Plan at a StarHub shop, why does service agreement have a Sunseap logo?

StarHub is a reseller for Green Energy Plans which the electricity supply is provided by Sunseap Energy Pte Ltd.  The service agreement that you are signing is based on the contract that you are entering with Sunseap Energy Pte Ltd.  

Billing

How will my electricity usage be calculated?

Sunseap will invoice you based on meter data sent to us by SP Group.

Who will be billing me for my electricity services?

Sunseap Energy Pte Ltd has appointed StarHub as the billing agent for electricity supply.  You will receive monthly bills from StarHub to your email address.  For available payment methods, please visit our website at www.starhub.com/payment.

Why can’t I merge my energy services under the same billing account as my StarHub services?

StarHub is the reseller and billing agent for Sunseap’s energy services.  To fulfill this, we require the energy services to be under a different billing account as StarHub services.

I have a billing account for an existing Green Energy service. Why am I giving a new billing account when I want to sign up for another energy service?

Your billing account date is based on either your SP billing period or your service activation date for Sunseap’s Energy Services. In view that the billing period or start date for energy services differs, a new billing account must be generated for the new energy service.

Why can’t I opt for manual bill for my energy services like my StarHub services? 

In line with our Green efforts, billing from StarHub will be gradually converted to eBill.

 

Support

Who can I contact if I have questions?

For enquires regarding your registration of interest and our Green Energy plans, head on over to StarHub Community to chat with our Community Managers and other members from the community.

Who should I contact in case of emergency?

Please contact SP PowerGrid’s 24-hour Electricity Service Centre at 1800-778 8888 to report any problems with your electricity supply.

Who do I contact for customer support?

Contact StarHub’s Customer Service Hotline 1633 or email customercare@sunseap.com.