About #hellochange Mobile Plans

1/9
What are the #hellochange mobile plans?
2/9
Why is there a 2-year plan when your plans are advertised as “no contract” plans?
3/9
Do I need to pay any additional fee beside the monthly subscription?
4/9
How do I sign up for the #hellochange mobile plans?
5/9
Can I add on more Data, Talktime or SMS to my #hellochange mobile plan?
6/9
I am an existing customer on older mobile plans, can I change my plan to #hellochange mobile plan?
7/9
I am currently on old mobile plans and am eligible for contract renewal. Can I recontract to my existing plan?
8/9
I am currently subscribed to XL plan. Will I be eligible to get the $500 handset upgrade voucher?
9/9
Can I enjoy CIS discounts, Hub Club discounts or Subscription discounts with the #hellochange SIM Only plans?

 

International Roaming

3 Questions
1/3
Is International Roaming free on the new plans?
2/3
I’m currently having a Pay-As-You-Roam service, what happens when I sign up for the new plans?
3/3
How do I subscribe and enable roaming services on my line with the new plans?

 

Corporate Individual Scheme (CIS)

16 Questions
1/16
What is StarHub CIS?
2/16
How do I know if my company is a participating company under StarHub CIS programme?
3/16
How can I enjoy CIS privileges at Starhub Online Store if I do not have a corporate email address?
4/16
What is corporate/membership access code and where do I retrieve it?
5/16
What is the monthly subscription discount that I can enjoy under my company’s StarHub CIS programme?
6/16
How do I sign up for a new line or re-contract under StarHub CIS?
7/16
How many CIS lines can I sign up?
8/16
I am currently a SingTel or M1 subscriber. Can I subscribe to StarHub and retain my mobile number?
9/16
Can I convert my existing StarHub personal line to StarHub CIS Plan?
10/16
I am currently on a Lite/XS/S/M/L/XL plan. Upon expiry of my contract, can I stay on my current plan and continue to enjoy my CIS monthly subscription discounts?
11/16
I am currently a CIS customer on older mobile plan. Can I change to the new mobile plans and enjoy my existing CIS monthly subscription discounts?
12/16
Why am I unable to enjoy my prevailing CIS monthly subscription discounts under my Company’s CIS programme when I change to the new mobile plans?
13/16
Is there CIS discount on SIM Only Plans?
14/16
I currently have more than 4 CIS lines, can I still enjoy my prevailing CIS monthly subscription discounts when I recontract to the #hellochange 2-year plans?
15/16
Why are the monthly subscription discount rates lower than the previous rates under my Company’s CIS programme for the new mobile plans?
16/16
Why am I unable to enjoy my prevailing free Value-added Services under my Company’s CIS programme with the new mobile plans?

 

Monthly Equipment Instalment Payment Plan

6 Questions
1/6
What is a Monthly Equipment Instalment payment plan?
2/6
Who is eligible for the Monthly Equipment Instalment payment plan?
3/6
I am a Business Account holder. Can I enjoy the Monthly Equipment Instalment payment plan?
4/6
Can I use my recontract voucher and pay for the balance of the new mobile device via the Monthly Equipment Instalment payment plan?
5/6
Can I trade in my existing device and pay for the balance of the new mobile device via the Monthly Equipment Instalment payment plan?
6/6
I am transferring my existing mobile line to a family member/friend. Will the remaining instalment payment be transferred to him/her?

 

For NTUC Union Customers

1 Questions
1/1
Why am I unable to enjoy free extra 3GB for 12 months' promotion for NTUC Union Members with the new mobile plans?

For Business Customers, see FAQ here.

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