From 1 November 2025, you will no longer be able to pay your standalone Netflix monthly subscription as part of your StarHub bill via StarHub’s Collection on Behalf service. 

Netflix is discontinuing the Collection-on-Behalf payment method for all partners around the world, including StarHub.

The discontinuation of this payment method will be effective from 1 November 2025.

Only existing StarHub customers who are currently using the Netflix Collection-on-Behalf service will be affected.

No, your streaming will not be interrupted immediately. However, you will have to update the payment method on your Netflix account to ensure your subscription renews without disruption.

Please head directly to your Netflix account settings to add a new Method of Payment before your subscription renewal date.

In the event of this Collection on Behalf cessation, Netflix will manage the transition. Here’s how it works, using a billing cycle from 1 November to 30 November 2025 as an example:

If your Netflix billing period is from 1 November to 30 November 2025.

    •  24 November 2025 (7 days before renewal): You’ll be offboarded from StarHub Collection on Behalf billing and prompted by Netflix to add a new method of payment.

    •  30 November 2025 (1 day before renewal): Netflix will send you a reminder if no payment method has been added.

    •    1 December 2025 (renewal day):

          o    If a new method of payment was added, your subscription continues without interruption. 
          o    If no new method of payment has been added, your account will be placed on hold until the end of your billing period (2 June).

    
    •    1 January 2026 (after hold period): If a new method of payment has not been added, your Netflix account will be cancelled.

Netflix is a streaming service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more – on thousands of internet-connected devices.

You can watch as much as you want, whenever you want, without a single advert – all for one low monthly price. There's always something new to discover, and new TV programmes and films are added every week!

Netflix is a subscription-based video-on-demand streaming service with 3 price plans:

You can watch Netflix through any internet-connected device that offers the Netflix app, including smart TVs, game consoles, streaming media players, set-top boxes, smartphones, and tablets. You can also watch Netflix on your computer using an internet browser.

The number of devices that may be allowed to watch simultaneously will depend on your membership plan.

To watch TV shows and movies on Netflix, we recommended having a stable internet connection with a download speed shown below in megabits per second (Mbps).

StarHub Fibre TV customers

You will no longer be able to access to Netflix on your Fibre TV Set-Top Box

StarHub TV+ customers 

You can access Netflix via these methods: 

• Launch the Netflix app directly from the home screen
• Press the Netflix button on the StarHub TV+ remote control

Thereafter, you will be required to sign-up for Netflix or login with your account credentials if you are a current subscriber of Netflix.

You can either activate Netflix through your StarHub TV+ set-top box or using the StarHub app. Launch the app and tap "TV". You should see "Pending Netflix account activation". Once you select this, you'll be redirected to the Netflix webpage. Enter the email address to set up a new account or link your HomeHub+ bundle to an existing Netflix account.

Read more about Netflix as part of your HomeHub+ subscription here.

For customer support, including live chat and troubleshooting FAQs, you may visit Netflix Help Center at https://help.netflix.com/en/.

Yes, mobile data used to stream content on Netflix with your mobile device will count towards your existing data allowance of your mobile plan.

Watching movies or TV shows on Netflix uses about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.