BackStarHub eAppointment: How to Book & What to Bring
Book a StarHub eAppointment online and skip the queue at our shops for a faster, more convenient way to get the help you need.
Need to visit a StarHub outlet in Singapore? Whether you are signing up for a new mobile plan, recontracting your broadband, replacing a SIM card, or exchanging a StarHub TV+ set-top box, knowing which StarHub shop to go to and what services it offers saves you a wasted trip. This guide covers every StarHub location on the island, what each shop handles, and how to book a StarHub appointment.
How This Guide Helps You
Find Your Nearest Shop
Full directory of all StarHub outlets and Exclusive Partners with addresses, hours, and service availability.
Book an eAppointment
Step-by-step instructions to book a StarHub appointment via browser or the StarHub App, plus how to reschedule or cancel.
Know What to Bring
Transaction-specific checklist so you walk in with the right documents and walk out with everything settled.
All StarHub Outlets and Locations
StarHub has 7 shops spread across Singapore's Central, East, North-East, West, and North regions. Every StarHub shop in Singapore opens daily from 11am to 9pm. Not all outlets offer the same services, so check the notes below before heading out.
Outlets tagged "SIM Replacement Only" support SIM card replacement for non-sales related transactions. For new sign-ups, device purchases, recontracts, number porting, or transfer of ownership, visit a Full Service shop (Paragon, Tampines Mall, NEX, or Jurong Point).
StarHub Exclusive Partner Outlets
In addition to the 7 main shops, StarHub has 4 Exclusive Partner outlets operated by third-party retailers. These partners handle sales-related transactions such as port-in requests, new sign-ups, and recontracting for mobile, TV+, broadband, and Digital Voice Home services. They also support SIM card replacement for non-sales transactions.
What to Bring to Your StarHub Shop Visit
Walking into a StarHub shop without the right documents means a wasted trip. Here is what you need for each transaction type.
New Sign-Up or Port-In
Original NRIC or FIN card (photocopies not accepted). For port-in requests, bring your current SIM card and have your existing account number ready.
Recontract or Plan Change
Original NRIC or FIN card. Know your current plan name and any add-ons you want to keep or remove. Check your recontract eligibility on the StarHub App before your visit.
Transfer of Ownership
Both the current and new account holders must be present with their original NRIC or FIN cards. Available at Paragon, Tampines Mall, NEX, and Jurong Point only.
Click & Collect Pickup
Original NRIC or FIN card (or passport). You need to sign for your purchase in person. Pickup is available from 15 minutes to 2 days after your online order is confirmed.
Important: Photocopies of identification documents are not accepted at any StarHub shop. Bring the original physical card.
How to Book a StarHub eAppointment
A StarHub eAppointment is a free online booking for a time slot at your preferred StarHub shop. Instead of walking in and waiting in a queue, you arrive at your scheduled time and get served promptly. You book through your Hub iD account on the website or through the StarHub App.
Book via Browser (Hub iD)
Don't have a Hub iD yet? Create your Hub iD here.
Book via StarHub App
Good to know: You are entitled to 1 eAppointment slot at a time, regardless of how many StarHub services you have. Once your appointment is submitted, you cannot modify it directly. To make changes, cancel the existing booking and create a new one.
Frequently Asked Questions
StarHub operates 7 shops (Paragon, Suntec City, Tampines Mall, NEX, Jurong Point, Westgate, and Causeway Point) plus 4 Exclusive Partner outlets (Toa Payoh HDB Hub, Pasir Ris Mall, Northpoint City, and Compass One). All locations are open daily from 11am to 9pm.
Paragon, Tampines Mall, NEX, and Jurong Point are the four full-service StarHub shops. They handle new sign-ups, recontracts, device purchases, number porting, transfer of ownership, TV+ set-top box exchanges, and Click & Collect pickups.
Yes. There is no charge to book, reschedule, or cancel a StarHub eAppointment. You need to cancel at least 1 hour before the scheduled time to avoid any issues.
Yes. You need a Hub iD to book through the website or the StarHub App. If you don't have one, you create a Hub iD here in a few minutes.
You reschedule through the StarHub App. Go to "More," then "My appointment," select the missed booking, and pick a new date. Rescheduled dates are available up to 7 days after the original appointment date.
Bring your TV+ set-top box to Paragon, Tampines Mall, NEX, or Jurong Point for a 1-to-1 exchange. The other StarHub outlets and Exclusive Partners do not handle set-top box transactions.
No. StarHub shops do not process billing matters. For billing questions, call the HubCare hotline at 1637 or reach out via WhatsApp through the Contact Us page.
Click & Collect lets you purchase a device from the StarHub Online Store and pick it up at a full-service StarHub shop. Pickup is available from 15 minutes to 2 days after your order is confirmed. Bring your NRIC or FIN card (or passport) to collect.
Book Your StarHub eAppointment Now
Skip the queue at your preferred StarHub outlet. Book a time slot online and get attended to the moment you arrive.
Book an eAppointmentDisclaimer:
This content is provided for general information and convenience. While we take care in preparing our articles, readers should refer to official sources or professional advice for specific, up-to-date details.
