No hidden costs.
All Service-Related Charges
Service Activation Fee

Home Broadband & TV

$21.40 (if applicable)
Home phone line

$10.70 (if applicable)
Mobile Broadband one-time registration

Waived (if applicable)
Mobile Broadband SIM activation

Equipment Installation

Home Broadband & TV installation

$53.50 per device connection
TV 3rd party device installation

Equipment Deposit
Applicable only to Long-Term Social Visit Pass (LTSVP) and Passport holders

$250 per Fibre Broadband service for
use of the Optical Network Terminal (ONT)

$250 per equipment
StarHub TV


Service Call Fee
$12.84 Transport Charge (Mandatory) 

$40.66 Service Charge (If the problem is due to StarHub's equipment or network issue, the Service Charge will be waived.) 

Delivery charge

(Not applicable to Box Swap / Remote Controls / Smart Cards / Accessories / Telescope / DTTV)

$12.84 per trip at the same service address

Optical Fibre Network Point installation

$235.40 (High rise – Condo or HDB)

$481.50 (Landed)

Fibre service cancellation

$235.40 (High rise)

$481.50 (Landed)

Extra Fibre Cabling
$2.14 per additional 5 meters after initial 15 meters from fibre entry point (for Pre-COPIF 2013 buildings), or after initial 25 meters from fibre entry point (for COPIF 2013 buildings).

StarHub TV additional screen with 1 set top box rental fee

(content subscription for additional TV screens)

$14.90 per month

HomeHub FAQ


Broadband FAQ

Home Phone Line FAQ