Direct Carrier Billing Service - The App Store and iTunes FAQ

Direct Carrier Billing Service is a Collect on Behalf Service offered by StarHub that allows StarHub Postpaid Mobile Subscribers to make purchases on ) the App Store, Apple Music and iTunes and charge it to their monthly bill.

No. This service is only available to StarHub Postpaid Mobile - Consumer subscribers.

You need to have an Apple ID to setup the mobile payment option.

• Type of Content: the App Store, iTunes Store, Apple Music, iCloud storage etc.
• In-app Purchases
• Subscriptions

This Service is governed by StarHub’s service specific terms for Billing and/or Collection on behalf of Third Party Application Stores Service found on StarHub Corporate Website.
By enabling this service on Apple you agree to these Terms of Service itunes.com/bill.

Personal data you’ve given to us as your mobile operator can only be accessed by us.
Refer to Apple Data Privacy terms for any personal data you may have disclosed to them during setup of Apple account.

All charges will appear under the Mobile Service used at the time of purchase.
Transactions will appear under a section called:
“Itemised Usage Details -> Collect of Behalf Goods/Services”

Apple transactions will appear under sub-section: “Apple iTunes Store”.

Transaction details will include following details:

• Date and time of purchase
• iTunes order ID
• Charges

StarHub will not charge additional GST on top of the list price.

• You'll receive an email invoice/receipt from Apple at the time of purchase.
• Email receipt will provide transaction info such as order ID, item name, date of transaction, support contacts and price breakdown (w applicable GST)
• You can also login to your Apple ID to check your transaction history.

Yes. You can switch to another payment method at the time of purchase.

When you switch to another mobile operator, you would need to go through the process of setting up this payment method for Apple.

If the carrier that you switch to has not enabled this service, then you won't be able to use this payment option anymore.

Yes. Once you have set up the mobile billing payment option on your Apple ID, all purchases made via PC or other Apple devices logged in with the same Apple ID will charged through Collect on Behalf (or Direct Carrier Billing).

For more assistance, please visit Apple Support.

Yes, it is a pre-requisite to have a valid Apple ID even though you don´t want to use the email function. You will receive an email receipt/invoice from Apple after each purchase/refund transaction. The email receipt contains detailed information regarding the transaction for your future reference.

Yes, you must be connected to Internet via mobile data or WiFi.

Please contact Apple customer support if you have any questions or issues regarding the content or application.

• Visit https://support.apple.com/en-sg

To stop charging via Collect on Behalf (or Direct Carrier Billing), you can activate full PRS Barring.

Yes. Data charges are applicable when browsing the marketplace and downloading the applications. Kindly note that if the service is used while abroad, data roaming charges are applicable.

To cancel subscription, please login Apple ID.