General Service Information
1/6
How does the App Store and iTunes Collect on Behalf (or Direct Carrier Billing) works?
2/6
Is Collect on Behalf (or Direct Carrier Billing) Service available to Prepaid or Business customer?
3/6
How to sign up for Collect on Behalf (or Direct Carrier Billing)?
4/6
What kind of content can be purchased from the App Store, Apple Music and iTunes Collect using Direct Carrier Billing Service?
5/6
What specific terms and conditions are applicable to Collect on Behalf (or Direct Carrier Billing) Service?
6/6
Who can access my personal data?
Restrictions
1/3
Why is Collect on Behalf (or Direct Carrier Billing) Service not available to me?
2/3
What is the monthly spending limit and can it be changed?
3/3
Will I be able to charge my Collect on Behalf (or Direct Carrier Billing) purchases to another StarHub mobile number using the same Apple ID?
Bill Presentation or Charges on StarHub Bill
1/3
How will the purchase look on my bill?
2/3
Will customer be charged additional 7% GST on purchases made using Collect on Behalf Service?
3/3
Other than StarHub Bill, Do I receive an invoice or receipt for each purchase from Apple as well?
Switching of Payment Method or Removal of Collect on Behalf Service
1/3
Can I switch to an alternate payment method?
2/3
If I switch from StarHub to another mobile carrier, can I still continue paying via Collect on Behalf (or Direct Carrier Billing) service?
3/3
Can purchases be made via PC or other Apple devices?
Refund/Waiver of Charges
1/1
Can I obtain a refund for my purchase?
Service access
1/2
Do I need an Apple ID to use Collect on Behalf (or Direct Carrier Billing)?
2/2
Do I need internet connection to purchase content on the App Store, Apple Music and iTunes?
Support
1/2
Who should I contact if I have a question about a content purchase on the App Store, Apple Music and iTunes?
2/2
I want to stop paying via Collect on Behalf (or Direct Carrier Billing) option, how can I do so?
Data Charges
1/1
Apart from the application listed price are there additional fees for the use of mobile billing service?
Subscription
1/2
How do I manage my subscriptions?
2/2
How to cancel a subscription?
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?