Switching to Green Energy Plans

1/12
Who is Sunseap?
2/12
How is StarHub able to provide Green Energy Plans?
3/12
Why is the government opening up the electricity market?
4/12
How do I know that I am using clean energy from Sunseap?
5/12
Do I need to rewire anything to enjoy clean energy?
6/12
Is it a hassle to change electricity provider?
7/12
Will there be enough solar energy generated?
8/12
How is the Green Energy Plan different from installing solar panels on my roof?
9/12
What is the difference between getting clean energy with the Green Energy Plans and other retailer’s plans which are carbon neutral?
10/12
Why is there no discount for Green Life Plan but a 20% discount for Green Save Plan? Why is there only 5% in the Green Save plan as compared to 100% clean energy in the Green Life Plan?
11/12
How long does a solar panel last and what happens after its life cycle?
12/12
What is StarHub’s contribution to sustainability through this energy business?

 

Switching

21 Questions
1/21
Can I still apply for the Green Energy plan(s) if I am not an existing StarHub customer?
2/21
Why should I Switch to a Green Energy plan?
3/21
How do I switch to a Green Energy Plan?
4/21
Will my electricity supply be stable with Sunseap?
5/21
What is the Registration of Interest for?
6/21
What documents to I need to provide to switch?
7/21
When and how will I be notified if I am eligible to sign up for the Green Energy Plan(s)?
8/21
I did not register my interest, can I still sign up for the Green Energy Plans?
9/21
How do I check which plan I am on?
10/21
Why do you need my Singapore Power (SP) bill?
11/21
I am moving in to a new residence and don’t have an SP account yet. What should I do?
12/21
What if I am currently renting or don’t own the residence I live in?
13/21
Will I still enjoy U-Save Voucher?
14/21
How will my electricity usage be calculated?
15/21
Do I have to pay for another deposit?
16/21
Will my SP deposit be refunded?
17/21
Why is there a 24 months contract?
18/21
What is the SP tariff?
19/21
Will there be early termination charges?
20/21
Can I apply for more than one Green Energy Plan?
21/21
I signed up for the Green Energy Plan at a StarHub shop, why does service agreement have a Sunseap logo?

 

Billing

5 Questions
1/5
How will my electricity usage be calculated?
2/5
Who will be billing me for my electricity services?
3/5
Why can’t I merge my energy services under the same billing account as my StarHub services?
4/5
I have a billing account for an existing Green Energy service. Why am I giving a new billing account when I want to sign up for another energy service?
5/5
Why can’t I opt for manual bill for my energy services like my StarHub services?

 

Support

3 Questions
1/3
Who can I contact if I have questions?
2/3
Who should I contact in case of emergency?
3/3
Who do I contact for customer support?
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