Switching to Green Energy Plans

1/11
Who is Sunseap?
2/11
How is StarHub able to provide Green Energy Plans?
3/11
Why is the government opening up the electricity market?
4/11
How do I know that I am using clean energy from Sunseap?
5/11
Do I need to rewire anything to enjoy clean energy?
6/11
Is it a hassle to change electricity provider?
7/11
Will there be enough solar energy generated?
8/11
How is the Green Energy Plan different from installing solar panels on my roof?
9/11
What is the difference between getting clean energy with the Green Energy Plans and other retailer’s plans which are carbon neutral?
10/11
How long does a solar panel last and what happens after its life cycle?
11/11
What is StarHub’s contribution to sustainability through this energy business?

 

Switching

17 Questions
1/17
Can I still apply for the Green Energy plan(s) if I am not an existing StarHub customer?
2/17
Why should I Switch to a Green Energy plan?
3/17
How do I switch to a Green Energy Plan?
4/17
Will my electricity supply be stable with Sunseap?
5/17
What documents to I need to provide to switch?
6/17
When and how will I be notified if I am eligible to sign up for the Green Energy Plan(s)?
7/17
How do I check which plan I am on?
8/17
I am moving in to a new residence and don’t have an SP account yet. What should I do?
9/17
What if I am currently renting or don’t own the residence I live in?
10/17
Will I still enjoy U-Save Voucher?
11/17
How will my electricity usage be calculated?
12/17
Do I have to pay for another deposit?
13/17
Will my SP deposit be refunded?
14/17
What is the SP tariff?
15/17
Will there be early termination charges?
16/17
Can I apply for more than one Green Energy Plan?
17/17
I signed up for the Green Energy Plan at a StarHub shop, why does service agreement have a Sunseap logo?

 

Billing

5 Questions
1/5
How will my electricity usage be calculated?
2/5
Who will be billing me for my electricity services?
3/5
Why can’t I merge my energy services under the same billing account as my StarHub services?
4/5
I have a billing account for an existing Green Energy service. Why am I giving a new billing account when I want to sign up for another energy service?
5/5
Why can’t I opt for manual bill for my energy services like my StarHub services?

 

Support

2 Questions
1/2
Who should I contact in case of emergency?
2/2
Who do I contact for customer support?
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