DataJump FAQ

 

  1. Who is eligible for DataJump?
    Any new, re-contracting or existing StarHub Mobile postpaid customer on eligible mobile plans will be able to sign up for DataJump.

  2. Which plans are eligible for DataJump?
    The mobile plans which are eligible to sign up for DataJump are 2 year 4G 4/5/6/12 plans and SIM Only 4G 4/5/6/12 plans. DataJump is not valid for 4G 300M, 4G 3, SurfHub, HomeHub Go SurfHub 15 (and Add-on), HomeHub Go (and Add-on), SharePlus Child and any plans offered specifically to Business customers.

  3. How much data will I be adding to my plan with DataJump?
    DataJump increases your data bundle based on your current price plan for a monthly fee of $10.00 and one-time charge of $10.70.
    If you are on 4G 4 plan with DataJump (5GB), your data bundle will increase by 5GB, bringing your total data bundle to 9GB.
    If you are on 4G 5 plan with DataJump (10GB), your data bundle will increase by 10GB, bringing your total data bundle to 15GB.
    If you are on 4G 6 plan with DataJump (15GB), your data bundle will increase by 15GB, bringing your total data bundle to 21GB.
    If you are on 4G 12 plan with DataJump (20GB), your data bundle will increase by 20GB, bringing your total data bundle to 32GB.

  4. I am an existing customer with a Data Upsize VAS / Plus 3, am I able to sign up for DataJump?
    Yes. However, you will need to terminate your existing Data Upsize VAS / Plus 3 first before you can sign up for DataJump. Please note that any existing discounts that you enjoy for your Data Upsize VAS or Plus 3 will also be terminated when you terminate your existing Data Upsize VAS or Plus 3.

  5. I did not take up the offer for DataJump at point of sale during new/recontract order? Can I sign up after?
    Yes, you can sign up for DataJump via My Account Manager with your HUB ID.

  6. I am a 4G 300M / 4G 3 customer, why am I not eligible for DataJump?
    The 4G 300M plan is catered for customers with low data usage. As such, we would recommend that customers re-evaluate their usage patterns and choose an appropriate plan to fit their mobile needs.
    The 4G 3 plan has the option to upsize their data by 3GB with Plus 3. If you would like to sign up for DataJump, you may consider upgrading your plan to 4G 4/5/6/12, followed by signing up for Jump for a larger data bundle.

  7. What happens to my DataJump add-on if I upgrade my plan from a 4G 4 plan to a 4G 5 plan?
    Your DataJump (5GB) on 4G 4 plan will need to be removed. You will then need to subscribe to DataJump (10GB) when you have changed your plan to 4G 5.

  8. Is there a contract period for DataJump?
    For a limited promotional period, DataJump will be offered without any contract commitment.

  9. Can I unsubscribe to DataJump?
    For a limited promotional period, DataJump will be offered without any contract commitment, and can be unsubscribed.

  10. Why is there is a OTC for DataJump?
    All our value-added services do come with a one-time activation charge. We have been waiving this one-time activation from time-to-time on a promotional basis. The waiver does not apply to DataJump at this point.