Happy Roam

  1. What is Happy Roam?
    Happy Roam 
    is a data roaming service for customers to use StarHub Prepaid data in Australia, Hong Kong, Indonesia, Malaysia, South Korea, Taiwan, Thailand, United States of America and United Kingdom at local Singapore rates. All existing data plans can be utilized for data usage in the above-mentioned countries.
  2.  Who is eligible for this service?
    All StarHub Prepaid voice & Internet SIM users will be eligible for this service.
  3.  Will I be charged roaming rates for making calls and sending SMS?
    Happy Roam currently only apply to data usage in Australia, Hong Kong, Indonesia, Malaysia, South Korea, Taiwan, Thailand, United States of America and United Kingdom . All calls and SMS (incoming and outgoing) will be subjected to charges at roaming rates.

    We suggest using apps like Whatsapp and Viber to use calls and SMS on data. But if you prefer more extensive roaming plans, see our postpaid roaming plans.
  4. Do I need to activate any Roaming services to use Happy Roam?
    Yes, you need to enable Roaming Services prior to travelling into Happy Roam destinations. To enable Roaming Services, open Happy Prepaid App on your smartphone and navigate to ‘Roaming’ tab and turn on Roaming Service. Alternatively, dial *123*333# on your phone.To avoid Pay-Per-User data charges, activate a data plan via Happy Prepaid App or dial *123*300#.
  5. Do I need to connect to any specific Network to use Happy Roam?
    Our prepaid customers can connect to ALL Networks in Malaysia; dependent on network coverage. For Australia, Hong Kong, Indonesia, South Korea, Taiwan, Thailand, United States of America and United Kingdom customers can only connect to our preferred roaming partners.
  6. Can I manually select to other networks (except preferred networks) for Indonesia, Hong Kong and Taiwan?
    You will not be able to enjoy Happy Roam if you select other network than our preferred network at this point of time. This is to prevent unintended data roaming usage. 
  7.  Why am I still unable to surf Internet even though I am connected to the preferred network?
    Please ensure that you have enabled “Roaming” settings in your phone, and check that your phone Access Point Name (APN) is set correctly. Successful data connection while roaming is dependent on the coverage and traffic conditions of the foreign network.
  8. How do I set my Access Point Name (APN)?
    APN can be set using Happy Prepaid App: Open app > Roaming Tab > APN Settings. Alternatively, you may set it manually by following the below instructions.
    For Android: Go to (Settings -> Mobile networks -> Access Point Names).
    APN: shppd
    Username & Password: <blank>
    For iOS: Access http://happyprepaid.starhub.com/apn from the browser in your device and select Install Profile. Select Install to install the APN Profile*.
  9. Would I be charged for excess data usage if my data plan expires or is used up?
    Yes, you will be charged at prevailing local (Singapore) data Pay-Per-Use rates.
  10.  Which data plan can be used for Happy Roam?
    All Data Plans are applicable for Happy Roam, including free data with top-up. Only the free 100GB data promotion is not applicable.
  11.  How do I check how much data I have utilised?
    You may check your data balance and manage your account with Happy Prepaid App (available on iOS and Android). You may also check your data utilisation through balance enquiry by dialing *123#.
  12. Will this service be available for Mobile Postpaid customers?
    This service is only available to Mobile Prepaid customers only. Mobile Postpaid customers may enjoy savings with StarHub RoamEasy in over 40 popular countries.
  13.  Can I access Happy Prepaid App and *123# self-help menu when roaming with Happy Roam?
    Yes, you may access Happy Prepaid App or *123# to manage your prepaid account on-the-go when you are roaming in Happy Roam destinations with preferred partner network.
  14.  How do I ensure that I can roam successfully in Happy Roam destinations?
    You can follow the checklist below prior to leaving Singapore or download this Handy Guide for reference.

No.

Steps
Preferred set-up method
Action

TIP 

 

Activate SIM  

 

Send a SMS/ Make a call

 

Dial *142 

 

1

 

Download Happy Prepaid App for roaming set up

Tip: Connect to wifi while setting up 

Via App Store/ Google Play Store 

 

-

2

 

Launch the Happy Prepaid App and go to 'Roaming' tab for step 3

 

  -

3

 

Turn on Roaming Service

 

Roaming Service > Hit 'On' 

 

Dial *123*333#

 

Install/ Configure APN Settings

 

APN Settings > Hit 'Install' or 'Configure' button

 

For Android:

Ensure that the Access Point Name is set to shppd

  • APN: shppd
  • Username & Password: <blank>

For iOS:
Access http://happyprepaid.starhub.com/apn select Install Profile.

Please ensure you install the APN profile prior to reaching your destination country. Delete the profile when you return to Singapore. 

 

Activate a data plan 

 

DataPlan > Hit 'Get More' > Select desired data plan and hit 'Activate button'  

 

Dial *123*300# 

 

4

 

Our Network Lock feature will connect you automatically to our preferred partners' roaming network upon arrival.

Note: If you are not connected to our preferred partner, please do a manual network selection.


  • Australia – Telstra
  • Hong Kong – Three (3)
  • Indonesia – XL Axiata, Three (3)
  • Malaysia – applicable to all operators
  • South Korea- SK Telecom
  • Taiwan – Far EasTone, Chunghwa Telecom
  • Thailand – TrueMove
  • United States of America - T-Mobile
  • United Kingdom - Three (3)
  1. Is there a minimum balance required for roaming?
    A minimum main wallet balance of $8 is required in your Prepaid SIM for Prepaid Roaming Service.
  2. Why can't I surf on my phone after I returned home?
    If you are an iOS user, after you switch back to a non-StarHub Prepaid SIM, kindly delete the Profile “StarHub Prepaid APN” from phone Settings -> General -> Profiles to continue using your home SIM data.
    If you are an Android user, after you switch back to a non-StarHub Prepaid SIM, kindly set your APN back to your home APN settings.
  3. How do I restore back to my original carrier’s settings?
    You need to uninstall “StarHub Prepaid APN” profile from your phone. Once you have uninstalled the profile, your phone will automatically be restored back to the default carrier’s setting.