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Device Plan (2-year mobile plan)
Existing Mobile+ 2-year plan customers
Can I renew my Mobile+ plan to the new Device Plan?
We no longer offer a 2-year Device Plan. Enjoy the same benefits you love with our new contract-free 5G Unlimited + and 5G Platinum Plans. Experience unlimited local data, global roaming included in all our plans, and monthly device credits to offset your monthly device payments. Click here to find out more.
Can I add on more data, talktime, or SMS for Device Plan?
Sure! It’s your plan, build it the way you like it based on your needs. Add on more Data, Talktime and other services anytime via StarHub app with no activation charge!
See full list of add-ons.
How can I check the duration of my contract?
View the details of your contract easily via the StarHub app.
Step 1: Log in with your Hub ID and select the "Mobile"tab.
Step 2: Select the three-dot menu on the right, then tap on "Plan Details".
View the details and duration of your contract as well as your eligibility for other services.
If you are looking to end the contract early, learn more about Early Termination Charges here.
Can I continue to stay on my current plan when my contract expires?
Yes, you may choose to remain on your existing plan without recontracting. There will be no changes to your plan, and your monthly subscription charge will be the same unless you decide to switch to one of our new 5G Unlimited+ / 5G Platinum Plans.
Can I transfer ownership of my current plan to another person?
Yes, you can transfer the ownership of your existing plan. The new owner will inherit your existing plan.
To transfer ownership of your StarHub mobile service, visit our StarHub Shop with the new owner. If you're not able to be present, the new owner must bring your NRIC with a signed letter of authorisation.
Roaming with Device Plan
I’m currently using a Pay-As-You-Roam service. What happens when I switch to a 5G Unlimited+ / 5G Platinum Plan?
We’ve made everything easier and more affordable for you! Our new plans come bundled with global roaming, so Pay-As-You-Roam is not needed anymore.
Once you make the switch, no action is needed on your part. Simply enjoy instant connectivity from the moment you land.
How do I subscribe and enable roaming services on my line with the new plan?
You can opt in to enjoy the free International Roaming service or add it anytime via My Account or StarHub app.
Do I need to activate International Roaming for Device Plan?
International Roaming is activated automatically with Device Plan. You will also enjoy free roaming service at supported destinations that are part of your plan's entitlement.
When overseas, go to your phone settings to ensure Data Roaming and Mobile Data are enabled. Simply ensure you have sufficient roaming entitlements/add-ons and you're ready to roam.
Is there extra charges if I exceed my data roaming entitlement on my Device Plan?
If you've fully utilised your bundled free data roaming entitlement or add-on, roaming usage charges will apply.
Simply manage your add-ons or purchase extra packs via the StarHub app.
Your roaming data usage will be offset from your mobile plan's complimentary roaming entitlement until it is fully utilised.
Subsequent roaming data usage will then be offset from your selected add-on DataTravel plan if you are still data roaming in the same supported country.
Will I be able to use roaming services on my Device Plan even without purchasing an add-on?
Yes. So long as you have enabled your International Roaming service, you will be able to use roaming services.
Charges will be based on prevailing Pay-Per-Use charge.
What roaming data add-ons are available for Device Plan?
Device Plan comes with free data roaming! Should you require more, we have 9 roaming add-ons available. Learn more here or visit the Mobile Add on page on the StarHub app to check the supported destinations.
You may stack up to 5 add-ons in one go (all add-ons will be activated together and expire on the same date) or choose to purchase the next when one runs out.
How do I check if my Device Plan roaming add-on is active or not?
Your complimentary roaming entitlement that comes with your Device Plan is automatically activated when you arrive at your supported travel destination. Simply access your phone settings to ensure Data Roaming and Mobile Data are enabled.
If you have purchased additional roaming add-ons: To check if your roaming add-on is active/inactive, you can go to your mobile dashboard on the StarHub app, select the service, and go to “Roaming”. Note that the “Roaming” button only appears if you purchased a roaming add-on.
How do I deactivate roaming on Device Plan?
You can enjoy free roaming in supported destinations that are part of your chosen Device Plan. If you'd like to turn off roaming while you are overseas, you can go to your phone settings to disable your Data Roaming.
I'm currently using Device Plan. What should I do when I'm unable to use my data while roaming in overseas?
Enjoy hassle-free roaming with Device Plan! If you're in a supported destination, ensure you enable data roaming on your phone settings to get connected automatically.
See the full list of supported destinations here.
Troubleshooting:
1) Check that your device’s data roaming setting is turned on.
2) Check that your device’s APN setting is set as: shwap.
Read more about how to use your services while roaming here.
Can I connect to any foreign network operator in the supported destinations on Device Plan to enjoy free data roaming?
Simply leave your network connection settings to Automatic! You'll connect with our preferred roaming operators automatically to enjoy a quality roaming experience.
Go to your phone settings to ensure Data Roaming and Mobile Data are enabled.