iPhone Duo Pre-order
How can I pre-order the new iPhone Duo?
Pre-orders open on 16 October. There are 2 timeslots and access is split into two phases, while stocks last.:
Priority Access: 8pm – 9pm
General Public Access: 9pm onwards
Pre-order from 16 October 2026 - 22 October 2026 at www.starhub.com/iphone-duo
What do I need to prepare for the new iPhone Duo pre-order?
For a smooth pre-order transaction, please prepare the following:
1. Have your Hub ID ready. If you don’t have one, register for your StarHub account at starhub.com/hubid.
2. Have your Singpass on hand for ID verification. Currently, only Singpass is available as a verification
method. It's secure, quick and convenient! We’re working on additional ID verification options and will roll them out soon.
3. A valid debit/credit card.
4. For existing StarHub customers: Download the StarHub App to check your recontract eligibility and verify that there are no outstanding bills.
5. Lastly, clear your browser cache to prevent any technical issues.
Is there a purchase limit for the new iPhone Duo?
Yes. To ensure fair access for all customers, purchases are limited to one device per customer, regardless of model, colour, storage capacity, purchase method or whether the devices are purchased with or without a mobile plan.
This limit applies across all StarHub sales channels and transactions. StarHub reserves the right to reject or cancel orders that exceed the purchase limit, including multiple orders reasonably determined to be from the same customer.
Who is eligible to pre-order the new iPhone Duo?
Singapore Citizens and residents with valid passes above 18 years old are eligible to purchase.
Singapore citizens, PRs, ONE Pass and Employment Pass holders are eligible to enjoy monthly instalment payments (Pay Later) on a new device. You must be subscribed to, signing up for, or switching to a Unlimited+ / Platinum Plan. Other eligibility checks apply.
What are the pre-order promotions for iPhone Duo?
Save more with your new iPhone Duo
• 50% off Unlimited+ Max Plan & above for 6 months (for new lines and port-ins)
• Upfront exclusive device discounts when you pay later over 12, 24 or 36 months
• Up to $80 in monthly DeviceDollars to offset interest-free instalments
• Up to $350 off device for new lines/port-ins
• Upsized $200 bonus cashback on top of your eligible trade-in value
• Guaranteed 50% trade-in value for your future upgrade
Get more with your Unlimited+ Plan
• More coverage, more speeds with 5G+
• Unlimited local data, calls, SMS
• Built-in global roaming in 165 destinations
• Unlimited calls & SMS when you travel
Enjoy more perks!
• Free 1-mth SmartSupport (worth $14.26)
How do I qualify for the $200 trade-in bonus?
To claim your $200 trade-in bonus, simply follow these steps:
• Pre-order the latest iPhone Duo between 16 Oct, 8pm and 22 Oct 2026, 11:59 pm.
• Receive your new device and submit your trade-in details here
• Schedule a doorstep pickup anytime, or drop it off at our trade-in booths and receive your cashback in just 3 working days.
Prefer to drop by? Visit our trade‑in booth for a free device consultation.
Dates: 23-25 October
Open for trade-in: 11am-9pm (Daily)
Shops: Paragon and Tampines Mall
When can I receive the new iPhone Duo that I pre-ordered?
All successful pre-orders will be available for delivery and self-pickup at our StarHub shops from 23 October 2026. Slots are available for selection at checkout on a first-come-first-served basis.
Can I reschedule my appointment after I have completed the pre-order?
As the volume of orders for the latest iPhone is exceptionally high and we are operating at full capacity to meet the demand, we're unable to accommodate requests for rescheduling for all new iPhone and/or Apple Watch orders.
You can track your order and manage your delivery on our StarHub App. Go to “More”, and tap “My appointment”.
We'll also inform you 2 hours before the scheduled delivery. If you have more questions related to delivery please visit here.
What happens if I miss my scheduled iPhone Duo pre-order home delivery?
Rest assured, if you missed your scheduled delivery, you can easily select a new date and time slot directly on the StarHub app! Simply open the app, go to Activity (or More > My Delivery & Appointment), tap Reschedule, and pick a new time slot that works best for you.
General
How can I purchase the new iPhone and Apple Watch lineup?
The new iPhone 18 Pro and iPhone 18 Pro Max are available for purchase online or at all StarHub shops islandwide, while stocks last. You can locate your nearest StarHub shop here.
Looking for the new iPhone Duo? Pre-order from 16 October 2026 - 22 October 2026 at www.starhub.com/iphone-duo
Is there a limit on the number of iPhone 18 Pro devices I can purchase?
Yes. To ensure fair access for all customers, purchases are limited to a maximum of two devices per customer, regardless of model, colour, storage capacity, purchase method or whether the devices are purchased with or without a mobile plan.
This limit applies across all StarHub sales channels and transactions. StarHub reserves the right to reject or cancel orders that exceed the purchase limit, including multiple orders reasonably determined to be from the same customer.
Is eSIM available for the iPhone 18 Pro & iPhone Duo, and how do I transfer my current eSIM to my new phone?
Yes, all the latest iPhone models are fully eSIM compatible! You can choose the eSIM option when signing up a new plan or transfer your existing StarHub eSIM to your new iPhone.
Note: iPhone Duo features an eSIM-only design that saves internal space to maximise battery capacity. When you get a new Unlimited+ Plan with your iPhone Duo, we’ll automatically provide the eSIM option for free (only eSIM option will be available). eSIM offers greater flexibility, better security, and an instant connection.
For a visual guide on setup and/or eSIM transfer instructions, visit www.starhub.com/esim
Does the new iPhone 18 Pro and iPhone Duo support both physical SIM and eSIM?
The iPhone 18 Pro and iPhone 18 Pro Max support dual SIM (nano-SIM and eSIM). You can choose your preferred SIM type with any of our mobile plans
The iPhone Duo supports dual eSIM, allowing two eSIM lines to remain active at the same time. You can store up to 8 eSIM profiles.
Do I need a new SIM card to enjoy 5G+ on the new iPhone?
You'll need a 5G SIM to enjoy 5G+. If you're not sure whether your current SIM supports it, you can check with us or swap to a 5G SIM.
Note: 5G+ is available to 5G postpaid and prepaid mobile plans.
Is the new iPhone series carrier-locked?
No, phones purchased from us are not carrier-locked. At StarHub, we want you to enjoy flexibility and freedom with your choice of phone or plan!
Is NumberShare available for Unlimited+ Plans?
Yes, NumberShare is available with any of our Unlimited+ and Platinum Plans. Find out more here.
Can I purchase the new iPhone Duo / iPhone 18 Pro with my existing Mobile+ 2-year plan or Device Plan?
While we no longer offer Mobile+ or 2-year Device Plans, getting the latest phone has never been easier!
We have replaced our traditional 2-year device contracts with Unlimited+ and Platinum Plans, which come with monthly device credits called DeviceDollars that help offset your device instalments when you purchase a new phone and pay later over 12, 24 or 36 months.
Unlimited+/ Platinum Plans are contract-free plans that have built-in roaming in 165 destinations, unlimited local data, unlimited overseas calls (both roaming & IDD) and SMS, and Caller Number Display and more!
Plus, upfront monthly payments mean you'll never get unexpected bill shock ever, no matter where you roam.
I have an existing 2-year contract plan. Are there any fees if I switch to a Unlimited+ or Platinum Plan?
There are no fees if you are already out of contract or eligible to recontract. To check your eligibility, simply log in with your Hub ID on the StarHub App and check here.
Can I purchase the iPhone Duo / iPhone 18 Pro with our Senior Plan?
Yes, the new iPhone Duo and iPhone 18 Pro is available with our Senior Plan.
Want even bigger savings? Customers aged 60 and above can upgrade to a Unlimited+ Max or Platinum plan to enjoy:
- Up to $480 in extra device savings (stackable with device discounts)
- Monthly DeviceDollars to offset your device instalments
Find out more at www.starhub.com/seniors
Can I renew my existing mobile line with the new iPhone Duo/ iPhone 18 Pro?
Existing StarHub mobile customers are welcome to pre-order the new iPhone Duo or purchase the iPhone 18 Pro with Unlimited+ Plans for greater savings! Choose to pay for your device upfront or enjoy spread the cost across 0% interest monthly installments (over 12, 24, or 36 months) and receive monthly DeviceDollars to offset your instalments.
Please check your line eligibility and re-contract status on the StarHub app before placing your pre-order.
Existing customer on 2-year Device Plan
Check your contract end date to avoid early termination fees
Make sure payments are up to date
Switch & upgrade to our Unlimited+ Plans (if eligible)
Existing customer on Star Plan
Stay on your current plan or upgrade to Unlimited+ Plans and let DeviceDollars fund your next iPhone. Learn more about changing your plan here.
Can I enjoy my Corporate Individual Scheme (CIS) benefits during the pre-order?
Yes, CIS benefits are available. Please contact your company representative or HR department to obtain your company’s promo code or visit your nearest StarHub shop where our HubCrew will help unlock your exclusive CIS offers.
Note: Pre-orders for the iPhone Duo is only available online.
What are the promotions for iPhone 18 Pro and iPhone 18 Pro Max?
How can I redeem my Trust, PAssion, or HomeTeamNS member perks with my new iPhone purchase?
As a Trust, PAssion, or HomeTeamNS member, you can enjoy exclusive perks, including plan subscription discounts and extra device savings on selected plans when you pay later with 0% interest instalments.
Here is how you can redeem your privileges:
- Trust members:
Retrieve your promo code from your Trust App, then apply it at checkout via starhub.com/iphone or the StarHub App. - PAssion & HomeTeamNS members:
Visit any StarHub Shop and present your digital member card/e-Card when placing your pre-order.
Note: Partner and membership discounts cannot be combined with CIS or Hubbing multi-line savings.
Can I pre-order the iPhone Duo and port in my curent mobile number from another telco at the same time?
Yes, absolutely! Port in your existing line online via starhub.com/iphone, on the StarHub app, or in person at any StarHub Shop. Simply select "Port-in from another telco" during line registration.
Important Reminders for Number Porting:
1. Do NOT terminate your current line with your existing telco prior to porting—it must remain active for the transfer to succeed.
2. Ensure your current mobile line is registered under the same NRIC/FIN as your new StarHub account.
3. Mobile number porting is 100% free! Your number will automatically switch over after you receive your new phone and SIM/eSIM.
Can I trade in my existing iphone when I buy the new iPhone18 Series with StarHub?
Trading in your old device is easy!
Get an instant quote here, then arrange a free doorstep pickup when you're ready.
Enjoy an upsized $200 trade-in bonus for a limited time!
What is the $200 trade-in bonus cashback offer? How can I redeem it?
You can enjoy a $200 bonus cashback on top of your trade-in device's base value. This value is on top of the quoted value of your device and only applicable upon successful trade-in.
Please note that the trade-in request must be completed within 7 days from date of purchase. Offer ends on 31 October 2026
After you have received your new iPhone, you can start the trade-in process here.
Simply submit the proof of your purchase from StarHub and schedule a doorstep pickup anytime.
Learn more about trade-in at www.starhub.com/trade-in
How do I check stock availability for the new iPhone or Apple Watch?
iPhone Duo: Check on stock availability on our pre-order page by clicking on "Pre-order now" to select your preferred device, color, and storage capacity.
iPhone 18 Pro / Pro Max / Apple Watch: Check on stock availability on our online store by select your preferred device, color, and storage capacity here or visit starhub.com/stocks-availability for stocks availability at our shops.
Is your choice out of stock? Click the "Notify Me" link on the page to receive an instant update as soon as new stock arrives.
Eligibility
Who is eligible to purchase the iPhone Duo or iPhone 18 Pro?
Singapore Citizens and residents with valid passes above 18 years old are eligible to purchase.
Singapore citizens, PRs, ONE Pass and Employment Pass holders are eligible to enjoy monthly instalment payments (Pay Later) on a new device. You must be subscribed to, signing up for, or switching to a Unlimited+ / Platinum Plan. Other eligibility checks apply.
I already have an EasyGo payment plan on my mobile phone purchased from StarHub. Can I still purchase the new iPhone Duo/iPhone 18 Pro/Apple Watch series on a pay later instalment plan?
Yes. As long as you have both your existing SIM Only plan and a new Unlimited+/Platinum Plan, you can have both an EasyGo and a pay later instalment plan at the same time, subject to eligibility.
Please note that if you wish to switch your existing SIM Only plan to a Unlimited+ or Platinum Plan, you will need to pay the remainder of your EasyGo payment in full before switching.
Can I purchase the iPhone Duo/iPhone 18 Pro/Apple Watch without getting a new mobile plan or recontracting?
Yes! If you are already on our no-contract Unlimited+ or Platinum Plans you can proceed to buy your new iPhone. Simply select your Unlimited+ / Platinum Plan mobile line during the checkout process.
Payment & Delivery
Can I choose to self pick up/collect/click and collect for iPhone Duo or iPhone 18 Pro?
Due to an overwhelming interest in the new iPhone lineup, getting your preferred pick-up slot may not be possible. Don’t worry, you can choose to have your order delivered on a scheduled date.
If there's a self pick up slot available, you can select this option during cart-out and submit your order. Collection details, including the selected store, date, and time slot, will be sent to your StarHub App inbox via in-app notification.
If your order includes a physical SIM card, it will be ready for pick up together with your new device on the scheduled date selected during pre-order.
The subscriber must be present for collection of device at our StarHub Shop. Don't forget to bring a valid ID and the QR code for verification during collection.
Can I amend my booking details to change to another mobile line/device model after completing the booking?
Once your order has been submitted, we are unable to make further changes to the mobile line or device model.
Do I need to be personally present with my NRIC/FIN to receive my delivery?
Yes. For security reasons and line registration verification, the subscriber must be present in person to receive the device.
Please ensure you have the following ready during delivery:
- Your original physical NRIC, FIN, or Passport (matching the subscriber details).
- A copy of your Order Confirmation email.
Guaranteed Trade-in Value for your new purchase (iPhone Duo & iPhone 18 Pro)
What is the trade-in value guarantee about?
When you purchase the iPhone 18 Pro, iPhone 18 Pro Max or iPhone Duo through StarHub and remain subscribed to SmartSupport from day 1. you can lock in a guaranteed minimum trade-in value when you trade it in and upgrade to the latest generation of iPhone in 2027 or 2028. The exact percentage of your device's RRP* that you're guaranteed depends on three things: your iPhone model, the year you choose to upgrade, and the condition of your device at trade-in.
You can upgrade at any point between 1 January 2027 and 31 December 2028.
Check the RRP value of your device here.
Learn more about SmartSupport.
* Device RRP is the undiscounted S$ retail price of your Device (including GST) on the date the Device was launched by the Device OEM in Singapore.
How do I lock in a guaranteed minimum trade-in value for my new iPhone 18 Pro or iPhone Duo?
Simply purchase the iPhone 18 Pro / iPhone 18 Pro Max / iPhone Duo from StarHub with SmartSupport during the promotional period (until 31 December 2026).
You must remain subscribed to SmartSupport until you’re ready to upgrade your device to qualify for the trade-in guarantee. Please note that this offer is exclusively applicable for upgrades to the next-generation iPhone devices.
Learn more about the trade-in guarantee here.
Learn more about SmartSupport.here
How do I know if my SmartSupport includes the trade-in guarantee feature?
You can enjoy the trade-in guarantee feature with SmartSupport if you purchased your iPhone 18 Pro, iPhone 18 Pro Max or iPhone Duo from it's official launch date and before 31 December 2026.
Note: You must remain subscribed to SmartSupport from Day 1 until you’re ready to upgrade your device to qualify for the trade-in guarantee. Please note that this offer is exclusively applicable for upgrades to the next-generation of iPhone devices.
Do I own my iPhone 18 Pro / iPhone 18 Pro Max / iPhone Duo under this program?
Yes, you fully own the device. During the upgrade window between 1 January 2027 and 31 December 2028 you may choose to:
- Upgrade your device and receive the guaranteed upgrade value
- Or keep the phone—the choice is yours.
Redeeming your Guaranteed Trade-in Value (For upgraders from iPhone 17)
How can I redeem the guaranteed trade-in value from my iPhone 17 purchase?
If you purchased your iPhone 17 series before 31 Dec 2025 and have remained subscribed to SmartSupport from day 1, you’re guaranteed a value of 50% or more when you trade-in and upgrade in 2026.
Here's how:
• Purchase the latest iPhone 18 Pro, iPhone 18 Pro Max or iPhone Duo from StarHub.
• Log in to the SmartSupport Portal and submit your upgrade request.
• Select the iPhone 17 series model that you wish to trade in.
• Upload the receipt of your new device purchase.
• Indicate the condition of your device.
• Review the trade-in quote provided before submitting the request.
• Once you accept the quote, our team will verify your submission and receipt. We will then contact you to arrange a device pick-up.
• After collection, payment will be transferred to your PayNow account within 3 business days.
Before handing over your device, please remember to back up your device data, factory reset your device and deactivate any device locks.
Note that you must submit the purchase receipt for the next-generation iPhone series which meets the following criteria:
• The receipt must be issued by one of the following:
o StarHub retail shop
o StarHub online store
o StarHub Exclusive Partners
• The receipt must include the purchased device's Make, Model, Capacity, Color, IMEI, and the date of purchase.
• The receipt must be for the latest iPhone Series (iPhone 18 Pro/iPhone 18 Pro Max/iPhone Duo) and dated on or before 31 December 2026.
Can I upgrade any old phone to enjoy this guaranteed trade-in value?
No. Only your iPhone 17 Series device purchased in 2025 and registered with SmartSupport (with a continuous subscription from purchase till upgrade) is eligible for this guaranteed trade-in value in 2026. Same condition applies for iPhone 18 Pro series as purchased in 2026 for Trade-in value in 2027.
The device must:
- Be in Good Working condition.*
- Be factory reset.
- Have a matching IMEI number as registered at the point of purchase.
*Good Working Condition: The device is fully functional, with some minor wear and tear.
What if my iPhone was swapped or replaced through SmartSupport or in a warranty swap?
Yes, you’re still eligible for the guaranteed trade-in value. If your device has been swapped/replaced by the manufacturer (OEM), simply update your new IMEI in the SmartSupport portal and upload the service request form you received from the OEM.
Guaranteed Trade-in Value Process
When can I proceed to upgrade my iPhone after purchasing my new device from StarHub?
You can request for an upgrade starting from 1 January 2027 until 31 December 2028.
To be eligible for the trade-in guarantee value, your new iPhone (latest generation) must also be purchased from StarHub during the qualifying period.
What is the receipt requirement?
To complete the upgrade process, you must submit the purchase receipt for the next-generation iPhone Series which meets the following criteria:
- The receipt must be issued by one of the following:
- StarHub retail shop
- StarHub online store
- StarHub Exclusive Partners
- The receipt must include the purchased device's Make, Model, Capacity, Color, IMEI, and the date of purchase.
- The receipt must be dated on or before 31 December 2026.
What happens during the pick up of your device?
- A specialist will verify your device’s condition.
- If it matches your declared condition, your device will be collected.
- If the conditions differ, a non-good working condition fee of $280 will apply and offset against total trade-in value.
- You can accept or reject the revised quote. There’s no obligation to proceed.
My phone is damaged. Am I still eligible?
Yes, a non-good working condition fee applies if the device has:
- Has discoloured, cracked or damaged body/glass
- Has display issues (burn-in, bleeding, dead pixels)
- Has impaired functionality
- Has non-genuine parts or missing components
- Has a swollen battery
- Has liquid damage or a bent/broken frame
- Fails to power on or charge
- Has been subject to modification
- Has damaged connectors or a faulty SIM reader
If your device falls under any of the above conditions, a non-good working condition fee of $500 will apply and offset against total trade-in value
What should I do before trading in my phone?
Create a backup and/or transfer data to new device.
Disable any activation locks, iCloud accounts and security features such as Find My.
Erase your personal information.
- Remove your SIM card (if any).
Learn more here
When will I receive my trade-in payment via PayNow?
Payments are processed within 7 business days from the date your device is collected.
Your PayNow payment will be sent to the mobile number linked to your SmartSupport enrolment.
If you prefer to use a different PayNow mobile number, you may provide it when you arrange the device return.
What happens to my trade-in guarantee feature if I recontract my mobile plan?
Your upgrade feature will remain valid as long as your SmartSupport subscription is still active and linked to the device that you registered with (via its IMEI).
What happens if I cancel my SmartSupport subscription early?
If SmartSupport is cancelled, your guaranteed trade-in value feature will be terminated. Please note that this feature cannot be reinstated once the SmartSupport subscription has been cancelled.
Will I be eligible for the Guaranteed Trade-in Value for iPhone 16 Series or older models?
Only the iPhone 17 series purchased in year 2025 from StarHub, with an ongoing SmartSupport subscription are eligible for the Guaranteed Trade-in Value.
