General
How can I pre-order the new iPhone and Apple Watch lineup?
Pre-orders open on 12 September. There are 2 timeslots and access is split into two phases, while stocks last.:
Priority Access: 8pm – 9pm
General Public Access: 9pm onwards
Pre-Order Ends 17 Septmeber, 11.59pm
Looking for the new iPhone Duo? It's coming to StarHub soon. Be the first in line for updates by registering your interest at www.starhub.com/iphone-roi
Which new iPhone and Apple Watch models are available for pre-order?
You can pre-order the new iPhone 18 Pro, iPhone 18 Pro Max, Apple Watch Ultra 4 and Apple Watch Series 12 with StarHub
Continue to ROI the iPhone Duo with us : www.starhub.com/iphone-roi
What do I need to prepare for the new iPhone pre-order?
For a smooth pre-order transaction, please prepare the following:
- Have your Hub ID ready. If you don’t have one, register for your StarHub account at starhub.com/hubid.
- Have your Singpass on hand for ID verification. Currently, only Singpass is available as a verification method. It's secure, quick and convenient! We’re working on additional ID verification options and will roll them out soon.
- A valid debit/credit card.
- For existing StarHub customers: Download the StarHub App to check your recontract eligibility and verify that there are no outstanding bills.
- Lastly, clear your browser cache to prevent any technical issues.
What are the colours and available internal memory capacity for the new iPhone 18 Pro/Apple Watch Series and how much will it cost?
For information on iPhone 18 Pro pro price, colours & capacity, visit www.starhub.com/iphone.
Is the new iPhone eSIM compatible, and how do I transfer my current eSIM to my new phone?
Yes, all the latest iPhone models are fully eSIM compatible! You can easily select the eSIM option when signing up for our Unlimited+ Plans.
You can easily transfer your existing StarHub eSIM to your new iPhone. For detailed step-by-step transfer instructions, simply visit www.starhub.com/esim
Does the new iPhone 18 Pro support both physical SIM and eSIM?
Yes! The iPhone 18 Pro and iPhone 18 Pro Max support dual SIM (nano-SIM and eSIM). You can choose your preferred SIM type with any of our mobile plans.
Do I need a new SIM card to enjoy 5G+ on the new iPhone?
You'll need a 5G SIM to enjoy 5G+. If you're not sure whether your current SIM supports it, you can check with us or swap to a 5G SIM.
Note: 5G+ is available to 5G postpaid and prepaid mobile plans.
Is the new iPhone series carrier-locked?
No, phones purchased from us are not carrier-locked. At StarHub, we want you to enjoy flexibility and freedom with your choice of phone or plan!
Is NumberShare available for Unlimited+ Plans?
Yes, NumberShare is available with any of our Unlimited+ and Platinum Plans. Find out more here.
Can I pre-order the new iPhone 18 Pro with my existing Mobile+ 2-year plan or Device Plan?
While we no longer offer Mobile+ or 2-year Device Plans, getting the latest phone has never been easier!
We have replaced our traditional 2-year device contracts with Unlimited+ and Platinum Plans, which come with monthly device credits called DeviceDollars that help offset your device instalments when you purchase a new phone and pay later over 12, 24 or 36 months.
Unlimited+/ Platinum Plans are contract-free plans that have built-in roaming in 165 destinations, unlimited local data, unlimited overseas calls (both roaming & IDD) and SMS, and Caller Number Display and more!
Plus, upfront monthly payments mean you'll never get unexpected bill shock ever, no matter where you roam.
Learn more at www.starhub.com/iphone
I have an existing 2-year contract plan. Are there any fees if I switch to a Unlimited+ or Platinum Plan?
There are no fees if you are already out of contract or eligible to recontract. To check your eligibility, simply log in with your Hub ID on the StarHub App and check here.
Can I pre-order the iPhone 18 Pro with our Senior Plan?
Yes, pre-orders are available with our Senior Plan.
Want even bigger savings? Customers aged 60 and above can upgrade to a Unlimited+ Max or Platinum plan to enjoy:
• Up to $480 in extra device savings (stackable with device discounts)
• Monthly DeviceDollars to offset your device instalments
Find out more at www.starhub.com/seniors
I have more than one mobile line that is eligible for contract renewal. Can I pre-order the new
To ensure as many customers as possible can get their hands on the new iPhone, pre-orders are limited to one unit per customer (per Hub ID).
Can I renew my existing mobile line with the new iPhone 18 Pro/Apple Watch?
Existing StarHub mobile customers are welcome to pre-order the new iPhone 18 Pro or Apple Watch with Unlimited+ Plans for greater savings! Choose to pay for your device upfront or enjoy spread the cost across 0% interest monthly installments (over 12, 24, or 36 months) and receive monthly DeviceDollars to offset your instalments.
Please check your line eligibility and re-contract status on the StarHub App before placing your pre-order.
Existing customer on 2-year Device Plan
Check your contract end date to avoid early termination fees
Make sure payments are up to date
Switch & upgrade to our Unlimited+ Plans (if eligible)
Existing customer on Star Plan
Stay on your current plan or upgrade to Unlimited+ Plans and let DeviceDollars fund your next iPhone. Learn more about changing your plan here.
Can I enjoy my Corporate Individual Scheme (CIS) benefits during the pre-order?
Simply check with your company’s Human Resources (HR) department to check on your Promo code.
I have previously made shop appointment with StarHub for Consumer Individual Scheme (CIS) pre-order for iPhone 18 Pro and iPhone 18 Pro Max. I was informed that I can't go down to Shop to pre-order anymore?
Good news! We’re making it more convenient for you. There is no need to visit a physical shop to pre-order.
You can now complete your pre-order for the iPhone 18 Pro and iPhone 18 Pro Max directly online using your CIS promo code.
Follow these simple steps to pre-order online:
- Visit www.starhub.com/iphone.
- Select your preferred iPhone 18 model, color, and storage.
- Enter your CIS promo code at checkout to apply your corporate discount.
- Submit your order, and you will receive a confirmation email shortly after!
How can I redeem my Trust, PAssion, or HomeTeamNS member perks during pre-order?
As a Trust, PAssion, or HomeTeamNS member, you can enjoy exclusive perks, including plan subscription discounts and extra device savings on selected plans when you pay later with 0% interest instalments.
Here is how you can redeem your privileges:
- Trust members: Retrieve your promo code from your Trust App, then apply it at checkout via starhub.com/iphone or the StarHub App.
- PAssion & HomeTeamNS members: Visit any StarHub Shop and present your digital member card/e-Card when placing your pre-order.
Note: Partner and membership discounts cannot be combined with CIS or Hubbing multi-line savings.
What are the pre-order promotions for iPhone 18 Pro and iPhone 18 Pro Max?
Save more with your new iPhone
• 50% off Ulimited+ Max Plan & above for 6 months (for new lines and port-ins)
• Upfront exclusive device discounts when you pay later over 12, 24 or 36 months
• Up to $80 in monthly DeviceDollars to offset interest-free instalments
• Up to $350 off device for new lines/port-ins
• Upsized $200 bonus cashback on top of your eligible trade-in value
• Guaranteed 50% trade-in value for your future upgrade
• Purchase-with-purchase: $50 off when you add an Apple Watch Series 12 or Watch Ultra 4
Get more with your Unlimited+ Plan
• More coverage, more speeds with 5G+
• Unlimited local data, calls, SMS
• Built-in global roaming in 165 destinations
• Unlimited calls & SMS when you travel
Enjoy more perks!
• HBO Max on us - 12 months free (worth $173) when you sign up for Core plan & above
• Free 1-mth SmartSupport (worth $42.78)
Can I trade in my existing iphone when I buy the new iPhone18 Series with StarHub?
Trading in your old device is easy!
Get an instant quote here, then arrange a free doorstep pickup when you're ready.
Enjoy an upsized $200 trade-in bonus for a limited time!
Prefer to drop by? Visit our trade‑in booth for a free device consultation.
Dates: 18-20 & 26-27 September
Open for trade-in: 11am-9pm (Daily)
Shops: Paragon, Tampines Mall, NEX, Jurong Point
Can I pre-order iPhone 18 Pro and port in my curent mobile number from another telco at the same time?
Yes, absolutely! You can pre-order your iPhone 18 Pro and port in your existing line online via starhub.com/iphone, on the StarHub App, or in person at any StarHub Shop. Simply select "Port-in from another telco" during line registration.
Important Reminders for Number Porting:
- Do NOT terminate your current line with your existing telco prior to porting—it must remain active for the transfer to succeed.
- Ensure your current mobile line is registered under the same NRIC/FIN as your new StarHub account.
- Mobile number porting is 100% free! Your number will automatically switch over after you receive your new iPhone 18 Pro and SIM/eSIM.
Can I use the StarHub discount promo code when renewing my StarHub mobile line?
Yes, you can! Eligible StarHub device & loyalty vouchers can be applied at checkout on starhub.com/iphone or via the StarHub App to offset the device cost when renewing your line on our contract-free Unlimited+ plans.
Simply log in with your Hub ID and enter your promo code during the payment step.
Note: Voucher redemption values and eligibility depend on the terms and conditions of your specific voucher.
What is the trade in for $200 extra Bonus offer? How can I use it?
The trade in value of $200 is an additional amount you can receive when you trade in selected devices on the StarHub Trade-in page.
This value is on top of the quoted value of your device and only applicable upon successful trade-in.
To redeem this additional trade-in value, simply click the link on your order confirmation and provide proof of purchase from StarHub. Please note that the trade-in request must be completed within 7 days from date of purchase. Offer ends on 30 September 2026.
How do I check stock availability for the new iPhone or Apple Watch?
You can check on stock availability on our pre-order page by clicking on "Pre-order now" to select your preferred device, color, and storage capacity.
Is your choice out of stock?
Click the "Notify Me" link on the page to receive an instant update as soon as new stock arrives.
How do I get iPhone 18 Pro, iPhone 18 Pro Max at $0 during pre-order?
Please refer to www.starhub.com/iphone for full pricing breakdown.
Eligibility
Who is eligible to buy the new iPhone 18 Pro / Apple Watch series?
Singapore Citizens and residents with valid passes above 18 years old are eligible to purchase.
Singapore citizens, PRs, ONE Pass and Employment Pass holders are eligible to enjoy monthly instalment payments (Pay Later) on a new device. You must be subscribed to, signing up for, or switching to a Unlimited+ / Platinum Plan. Other eligibility checks apply.
Is there a purchase limit for the new iPhone Series?
To ensure as many customers as possible can get their hands on the new iPhone, pre-orders are limited to one unit per customer (per Hub ID).
Can I pre-order the new iPhone 18 Pro / Apple Watch series with a Senior Plan?
Yes, pre-orders are available on the Senior Plan.
Want even bigger savings? Customers aged 60 and above can upgrade to a 5G Unlimited+ Max or 5G Platinum plan to enjoy:
• Up to $480 in extra device savings (stackable with device discounts)
• Monthly DeviceDollars to offset your device instalments
Find out more at www.starhub.com/seniors
I already have an EasyGo payment plan on my mobile phone purchased from StarHub. Can I still buy the new iPhone 18 Pro/Apple Watch on the payment plan?
Yes. As long as you have both your existing SIM Only plan and a new Unlimited+/Platinum Plan, you can have both an EasyGo and a pay later instalment plan at the same time, subject to eligibility.
Please note that if you wish to switch your existing SIM Only plan to a Unlimited+ or 5G Platinum Plan, you will need to pay the remainder of your EasyGo payment in full before switching.
Can I Pre-order the new iPhone18 / Watch Sereies without getting a new mobile plan or recontracting?
Yes! If you are already on our no-contract Unlimited+ or Platinum Plans you can proceed to buy your new iPhone. Simply select your Unlimited+ / Platinum Plan mobile line during the checkout process.
How do I pre-order the new iPhone 18 Pro, iPhone 18 Pro Max, iPhone Duo, Apple Watch Ultra 4 and Apple Watch Series 12 with buy now pay later?
You can choose the buy now pay later option when you pre-order with our Unlimited+ / Platinum Plans.
Pay up to 36 monthly instalments with 0% interest and no plan contract when you opt to buy now pay later. With this, it’s never been easier to own your dream iPhone!
Can I pre-order the new iPhone 18 Pro / Apple Watch series and port in at the same time?
Yes, you can choose to port-in from another telco and keep your current mobile number when you pre-order the latest iPhone / Apple watch with our Unlimited+ / Platinum Plans from 12 Septemer 2026 to 17 September 2026, 11.59pm.
Payment & Delivery
Can I choose to self pick up/collect/click and collect for iPhone 18 Pro and Apple Watch purchase?
Due to an overwhelming interest in the new iPhone lineup, getting your preferred pick-up slot may not be possible. Don’t worry, you can choose to have your order delivered on a scheduled date.
If there's a self pick up slot available, you can select this option during cart-out and submit your order. Collection details, including the selected store, date, and time slot, will be sent to your StarHub App inbox via in-app notification.
If your order includes a physical SIM card, it will be ready for pick up together with your new device on the scheduled date selected during pre-order.
The subscriber must be present for collection of device at our StarHub Shop. Don't forget to bring a valid ID and the QR code for verification during collection.
When can I receive the new iPhone 18 Pro / Apple Watch that I pre-ordered?
All successful pre-orders will be available for delivery and self-pickup at our StarHub shops from 18 September 2026. Slots are available for selection at checkout on a first-come-first-served basis.
Can I amend my booking details to change to another mobile line/device model after completing the booking?
Once your order has been submitted, we are unable to make further changes to the mobile line or device model.
Can I reschedule my appointment after I have completed the pre-order?
As the volume of orders for the latest iPhone is exceptionally high and we are operating at full capacity to meet the demand, we're unable to accommodate requests for rescheduling for all new iPhone and/or Apple Watch orders.
You can track your order and manage your delivery on our StarHub App. Go to “More”, and tap “My appointment”.
We'll also inform you 2 hours before the scheduled delivery. If you have more questions related to delivery please visit here.
What happens if I miss my scheduled iPhone 18 Pro pre-order home delivery?
Rest assured, if you missed your scheduled delivery, you can easily select a new date and time slot directly on the StarHub App!
Simply open the app, go to Activity (or More > My Delivery & Appointment), tap Reschedule, and pick a new time slot that works best for you.
What are the payment options available for the new iPhone18 / Watch Series?
We accept both debit and credit cards (Visa, Mastercard or Amex).
For a monthy payment option, you can choose to get your device with our Unlimited+ or Platinum Plans and select 'Pay later' at checkout to enjoy 0% interest instalments over 12, 24 or 36 months.
You'll also receive monthly credits called DeviceDollars that can be used to offset your instalment payments with selected plans. Find out more at www.starhub.com/paylater.
Can I change my mobile line or device model after ordering?
Once submitted, your order is locked in. We're unable to make changes to your selected mobile line or device model.
Do I need to be personally present with my NRIC/FIN to receive my pre-order delivery?
Yes. For security reasons and line registration verification, the subscriber must be present in person to receive the device.
Please ensure you have the following ready during delivery:
- Your original physical NRIC, FIN, or Passport (matching the subscriber details).
- A copy of your Order Confirmation email.
Trade in Value Bonus
How do I redeem the upsized $200 trade-in bonus cashback when I purchase the new iPhone 18 Pro?
After you have pre-ordered your iPhone 18 Pro or iPhone 18 Pro Max, you can submit your trade-in request here . Your trade-in bonus will be issued as a bonus value on top of your trade-in device's base value.
Prefer to drop by? Visit our trade‑in booth for a free device consultation.
Dates: 18-20, 26-27 September
Open for trade-in: 11am-9pm (Daily)
Shops: Paragon, Tampines Mall, NEX, Jurong Point
How do I qualify for the $200 trade-in bonus?
To claim your $200 trade-in bonus, simply follow these steps:
• Pre-order the latest iPhone 18 Pro or iPhone 18 Pro Max between 12 Sep 2026, 5pm and 30 Sep 2026, 11:59 pm.
• Receive your new device and submit your trade-in details here <link to: starhubtradein.asurion.com>
• Schedule a doorstep pickup anytime, or drop it off at our trade-in booths and receive your cashback in just 3 working days.
What is the trade-in value guarantee about for the new iPhone 18 Pro Series?
You can lock in minimum 50% trade-in value for your new iPhone 18 Pro or iPhone 18 Pro Max when you purchase through StarHub and remain subscribed to SmartSupport from day 1.
You can choose to upgrade to the next generation of iPhone series devices anytime between the official launch date and 31st Decemebr 2027 to receive 50% of your device’s RRP*
Check the RRP value of your device here
* Device RRP is the undiscounted S$ retail price of your Device (including GST) on the date the Device was launched by the Device OEM in Singapore.
* Upgrades are exclusively applicable to the latest iPhone devices launched in Singapore at the time of the upgrade request.
How Do I Redeem my Guranteee Trade in Value with Smart Support from my Previous iPhone 17 Purchase ?
If you purchased your iPhone 17 before 31 Dec 2025, you’re guaranteed a value of 50% or more when you trade-in and upgrade in 2026!
- Purchase the iPhone 18 Pro series from StarHub
- Log in to the SmartSupport Portal and submit your upgrade request.
- Select the device you wish to trade in.
- Upload the receipt of your new device purchase.
- Indicate the condition of your device.
- Review the trade-in quote provided before submitting the request.
- Once you accept the quote, our team will verify your submission and receipt. We will then contact you to arrange a device pick-up.
- After collection, payment will be transferred to your PayNow account within 3 business days.
Before handing over your device, please remember to back up your device data, factory reset your device and deactivate any device locks
Note that you must submit the purchase receipt for the next-generation iPhone Series which meets the following criteria:
• The receipt must be issued by one of the following:
o StarHub retail shop
o StarHub online store
o StarHub Exclusive Partners
• The receipt must include the purchased device's Make, Model, Capacity, Color, IMEI, and the date of purchase.
• The receipt must be for the latest iPhone Series (after iPhone 18 Pro / iPhone 18 Pro Max ) and dated on or before 31 December 2027.
How do I lock in a guaranteed minimum trade-in value for my new iPhone 18 Pro Seires ?
Simply purchase the new iPhone 18 Pro Series from StarHub with SmartSupport during the promotional period (until 31 December 2026).
You must remain subscribed to SmartSupport until you’re ready to upgrade your device to qualify for the trade-in guarantee. Please note that this offer is exclusively applicable for upgrades to the next-generation iPhone Series devices.
Learn more about the trade-in guarantee here.
Learn more about SmartSupport.here
How do I know if my SmartSupport for the new iPhone 18 Pro Series has a trade-in guarantee feature?
Your SmartSupport includes a trade-in guarantee feature only if you purchase iPhone 18 Pro Series and SmartSupport between official launch date of iPhone 18 Pro Series till 31 December 2026.
Do I own the new iPhone 18 Pro Series under this program?
Yes, you fully own the device. During the upgrade window between 1 Jan 2027 and 31 December 2027 you may choose to:
• Upgrade your device and receive the guaranteed upgrade value
• Or keep the phone—the choice is yours.
Can I upgrade any old phone to enjoy this guaranteed trade-in value?
No. Only your iPhone 17 Series device purchased in 2025 and registered with SmartSupport (with a continuous subscription from purchase till upgrade) is eligible for this guaranteed trade-in value in 2026. Same condition applies for iPhone 18 Pro series as purchased in 2026 for Trade-in value in 2027.
The device must:
• Be in Good Working condition.*
• Be factory reset.
• Have a matching IMEI number as registered at the point of purchase.
*Good Working Condition: The device is fully functional, with some minor wear and tear.
When can I proceed to upgrade my iPhone after purchasing my new device from StarHub?
You can request for an upgrade starting from the launch of the next generation iPhone Series, up until 31 Dec 2027. To be eligible, your new generation iPhone Series device must have been purchased from StarHub during the qualifying period.
What is the receipt requirement?
To complete the upgrade process, you must submit the purchase receipt for the next-generation iPhone Series which meets the following criteria:
• The receipt must be issued by one of the following:
o StarHub retail shop
o StarHub online store
o StarHub Exclusive Partners
• The receipt must include the purchased device's Make, Model, Capacity, Color, IMEI, and the date of purchase.
• The receipt must be dated on or before 31 December 2027.
What happens during the pick up of your device?
• A specialist will verify your device’s condition.
• If it matches your declared condition, your device will be collected.
• If the conditions differ, a non-good working condition fee of $280 will apply and offset against total trade-in value.
• You can accept or reject the revised quote. There’s no obligation to proceed.
My phone is damaged. Am I still eligible?
Yes, a non-good working condition fee applies if the device has:
- Has discoloured, cracked or damaged body/glass
- Has display issues (burn-in, bleeding, dead pixels)
- Has impaired functionality
- Has non-genuine parts or missing components
- Has a swollen battery
- Has liquid damage or a bent/broken frame
- Fails to power on or charge
- Has been subject to modification
- Has damaged connectors or a faulty SIM reader
If your device falls under any of the above conditions, a non-good working condition fee of $500 will apply and offset against total trade-in value
What should I do before trading in my phone?
• Disable any personal lock and security features such as SmartThings Find.
• Factory reset your device to erase all personal data.
• Remove any SIM and memory cards.
What if I’ve swapped or replaced my iPhone Pro Series through SmartSupport or in warranty swap?
Yes, you’re still eligible for the guaranteed trade-in value. If your device has been swapped/replaced by the manufacturer (OEM), simply update your new IMEI in the SmartSupport portal and upload the service request form you received from the OEM.
What happens to my upgrade feature if I recontract my mobile plan?
Your upgrade feature will remain valid as long as your SmartSupport subscription is still active and linked to the device that you registered with (via its IMEI).
What if I cancel my SmartSupport subscription?
If SmartSupport is cancelled, your guaranteed trade-in value feature will be terminated. Please note that this feature cannot be reinstated once the SmartSupport subscription has been cancelled.
When will I receive my payment via PayNow?
• Payments are processed within 7 business days from the date your device is collected.
• Your PayNow payment will be sent to the mobile number linked to your SmartSupport enrolment.
• If you prefer to use a different PayNow mobile number, you may provide it when you arrange the device return.
Will I be eligible for Guaranteed Trade-in Value for iPhone 16 series and before?
Only iPhone17 series as purchased in year 2025 with continued SmartSupport subscription are eligible for Guaranteed Trade-in Value.
Register of Interest
What is this registration of interest for?
Looking for the new iPhone Duo? It's coming to StarHub soon. Be in line for updates by registering your interest at www.starhub.com/iphone-roi
Does registering my interest guarantee I'll get a phone?
This registration isn't a stock reservation, but it gives you a great head start! You'll be informed when pre-orders begin and keeps you updated on launch details.
Tip: Stock is limited, so be sure to complete your pre-order as soon as it goes live.
Can I transfer my registration to someone else?
Registration of interest details cannot be changed or transferred to another person. Each person will need to register separately.
