Meet SmartSupport and SmartSupport Home

From lunch orders and online banking to amazing audio on Friday movie nights, we rely so heavily on our devices for modern conveniences and very often take them for granted. But with SmartSupport and SmartSupport Home, you can expect a hassle-free experience caring for the devices we rely on so much.

Fundamentally, SmartSupport is a device care subscription for mobile devices, while SmartSupport Home is a protection plan for home devices. While both of these are classified under the StarHub SafeHub+ family, let’s take a look at SmartSupport first.

SmartSupport: Fast, hassle-free device swaps and replacements

In a nutshell, SmartSupport cares for your smartphone, allowing you to swap or replace your mobile device for any reason including loss, damage or malfunction.

Frankly, it’s comforting to know that you’ve got a plan to care for your mobile device at a moment’s notice with no questions asked. Simply make a Service Request through SmartSupport (which costs just $14.13/mth), and you’ll be able to swap or replace your device within the next four hours¹.

Oh, and did we also mention that delivery is free?

Along with the mobile device replacement, a SmartSupport subscription also provides users with several handy tech support utilities, which are likewise offered under SmartSupport Home. For example, if you’re not sure how to create a backup for your smartphone or are having connectivity issues, you can trust the 1-Click Tech Support to get you sorted out, and you won’t have to worry about explaining yourself to a bot, either – all of your tech queries will be answered by real, live agents.

On top of that, there’s also the Security Advisor feature if you’re looking to beef up your online “defences”. Among other uses, this tool is able to recommend corrective measures based on breaches associated with your online credentials, and it’s great because in context of cybersecurity, you can never really be too safe.

To round it out, as a subscriber to SmartSupport, you also get access to a separate repair service should your battery or screen need replacing, and for as low as $79 too.

SmartSupport Home: The one-stop protection plan for home tech devices

Meanwhile, SmartSupport Home covers over 10 categories of home devices like laptops, soundbars, webcams, smart TVs and even printers².

Frankly, it needn’t be said that these devices cost a pretty penny to replace or fix if they go down, but that’s where SmartSupport Home helps out. Instead of managing a long laundry list of extended warranties, which is infinitely more troublesome, all you’ll need is a single SmartSupport Home protection plan.

For just $20.18/mth, subscribers can enjoy up to $5,000 in coverage for both new AND existing devices (should they break down) as well as complimentary pickup and return services.  It’s hassle-free, and you need not register all your eligible devices (receipts are also not mandatory) at the time of enrolment – you’ll be able to do so when making the claim too. Plus, it is contract-free, meaning the plan keeps an unlimited number of devices protected as long as you’re subscribed.  

Naturally, this saves you loads of time and money sorting through paperwork or finding repair services for your devices. In a typical household, the devices covered under SmartSupport Home may cost over $10,000, and are certainly worth protecting. Of course, if you need some assistance running the numbers (read: calculating savings), we’ve added a link to the SmartSupport Device Investment Calculator.

Spend less time on problems and more time living life!

Going by the time and resources they’ll save you hunting for alternatives, these two are definitely worth their weight in gold.

Not only does the StarHub SafeHub+ provide you with a hassle-free experience and immense convenience, but even offers tech support to troubleshoot any technical issues you might have with your devices. In other words, that means greater savings for you, and more importantly, complete peace of mind.

Simply put, making sure you’re well-equipped to take care of your devices should be a top priority on any homeowner’s to-do list, and both SmartSupport and SmartSupport Home provide an easy solution for device care. Plus, for SmartSupport Home, it’s not just you who stands to benefit from the coverage and utilities, but also your loved ones living under the same roof!

For more information on StarHub’s SafeHub+ – which includes SmartSupport,  SmartSupport Home, CyberProtect and CyberCover, feel free to hop over to the respective pages. Alternatively, if you’d like to check out our existing promotions and related StarHub bundles, we’ve tossed in a link for you too.

1: If your request is accepted between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. 

2: Eligible Devices refer to the following devices, of any size and any brand, which have Wi-Fi and/or Bluetooth connectivity and are of a category listed below and which meet the conditions below:

• Desktop computers or laptops (including any external monitor connected)
• Printers
• Keyboards
• Mice
• Routers
• Soundbars
• Televisions
• Tablets
• Webcams