We make moving house simple.

 Recontract your broadband plans to enjoy waiver off the relocation fee. View the available plans here. Refer to the relocation guide below for Broadband and TV subscribers.

Step 1: Is your home fibre-ready?

Check if your home is covered by the Next Generation Nationwide Broadband Network.


Check your coverage

Step 2: Contact us early before the big move.

Book a service installation appointment with us 2 weeks in advance. Simply complete an online form and we will contact you via a phone call or SMS within 48 hours.


Complete online form

Step 3: We will take it from here.

Once you’ve set an installation date with us, our technicians will arrive at your new house to install your services.

Step 4: Pack all your equipment.

On the service installation day, remember to bring along all equipment and cables to your new home.

These may include:

  • Fibre TV set-top box (if applicable)
  • Optical Network Terminal (ONT)
  • Optical fibre cable
  • Network cable
  • Wireless router
  • Telephone
  • Data Switch
  • WiFi repeaters

Ready to relocate to your new home?

Start by contacting us here!

Relocation FAQ

Who are the Hub Troopers?

Meet our team of digital experts.

Getting Ready

Fibre home broadband essentials.