About New Mobile Plans

1/9
What are the new mobile plans?
2/9
Why is there a 2-year plan when your plans are advertised as “no contract” plans?
3/9
Do I need to pay any additional fee beside the monthly subscription?
4/9
How do I sign up for the new mobile plans?
5/9
Can I add on more Data, Talktime or SMS to my plan?
6/9
I am an existing customer on older mobile plans, can I change my plan to the new mobile plan?
7/9
I am currently on old mobile plans and am eligible for contract renewal. Can I recontract to my existing plan?
8/9
I am currently subscribed to XL plan. Will I be eligible to get the $500 handset upgrade voucher?
9/9
Can I enjoy CIS discounts, Hub Club discounts or Subscription discounts with the SIM Only plans?

 

International Roaming

3 Questions
1/3
Is International Roaming free on the new plans?
2/3
I’m currently having a Pay-As-You-Roam service, what happens when I sign up for the new plans?
3/3
How do I subscribe and enable roaming services on my line with the new plans?

Corporate Individual Scheme (CIS)

9 Questions
1/9
Can I enjoy my CIS monthly subscription discounts when I sign up or recontract to the new mobile plans?
2/9
I am currently on Lite/XS/S/M/L/XL plan. Upon expiry of my contract, can I stay on my current plan to enjoy my CIS monthly subscription discounts?
3/9
I am currently a CIS customer on older mobile plan. Can I change to the new mobile plans and enjoy my existing CIS monthly subscription discounts?
4/9
Why am I unable to enjoy my prevailing CIS monthly subscription discounts under my Company’s CIS programme when I change to the new mobile plans?
5/9
Is there CIS discount on SIM Only Plans?
6/9
How many CIS lines can I sign up?
7/9
I currently have more than 3 CIS lines, can I still enjoy my prevailing CIS monthly subscription discounts under my Company’s CIS programme when I recontract to the new mobile plans?
8/9
Why are the monthly subscription discount rates lower than the previous rates under my Company’s CIS programme for the new mobile plans?
9/9
Why am I unable to enjoy my prevailing free Value-added Services under my Company’s CIS programme with the new mobile plans?

For NTUC Union Customers

1 Questions
1/1
Why am I unable to enjoy free extra 3GB for 12 months' promotion for NTUC Union Members with the new mobile plans?

For Business Customers, see FAQ here.

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