About XS/S/M/L/XL Plans

1/12
What are the Lite and XS/S/M/L/XL Plans?
2/12
I am a new StarHub customer. What are the charges and fees that will apply to me when I sign up for the Lite and XS/S/M/L/XL Plans?
3/12
Do I have to sign up for a 2-year contract with the Lite and XS/S/M/L/XL Plans?
4/12
I am a CIS customer on the 4G/ SmartSurf Value/ PowerValue/ PowerTalk plan. Will I still enjoy the CIS mobile discounts when I sign up for the Lite Plan or XS/S/M/L/XL Plans?
5/12
I am a CIS customer on the 4G/ SmartSurf Value/ PowerValue/ PowerTalk plan. Upon expiry of my contract, can I stay on my current plan and not recontract to the Lite Plan or XS/S/M/L/XL Plans?
6/12
What is the monthly excess data charges for the Lite and XS/S/M/L/XL Plans?
7/12
What are the monthly excess charges for voice and SMS under the Lite and XS/S/M/L/XL Plans?
8/12
How do I sign up for the Lite and XS/S/M/L/XL Plans?
9/12
I am an existing customer on the older mobile plans (PowerValue, SmartSurf HD, 4G plans), can I change my plan to the new Lite and XS/S/M/L/XL Plans
10/12
What plans are available for re-contract from 31 August 2017?
11/12
I'm currently subscribed to the XL plan. Will I be eligible to get the $500 handset upgrade voucher?
12/12
I am currently subscribed to 4G 4 plan and am eligible for re-contract. Can I recontract back to my existing plan?

 

Plan Benefits

10 Questions
1/10
Do customers on the Lite and XS/S/M/L/XL Plans need to pay more to enjoy 4G speeds of up to 1Gbps?
2/10
Which of the XS/S/M/L/XL Plans come with the Unlimited Saturday and Sunday local data?
3/10
How does the Unlimited Saturday and Sunday local data work?
4/10
Will I be able to view my data usage on days when I enjoy Unlimited Saturday and Sunday local data?
5/10
I am a customer subscribed to the Lite Plan. Why am I not eligible to enjoy the Unlimited Saturday and Sunday local data?
6/10
Why are there no local SMS bundled with XS/S/M/L Plans?
7/10
How do I enjoy the Free 100 GIRO SMS?
8/10
Can I purchase add-on options for SMS and voice calls?
9/10
Will there be Fair Usage Policy (FUP) implemented on Unlimited minutes and Unlimited SMS?
10/10
Can customers get Wi-Fi access with the Lite and XS/S/M/L/XL Plans?

 

Value Added Services

8 Questions
1/8
Can I enjoy Youth/NSF benefits with the new Lite and XS/S/M/L/XL Plans?
2/8
Can I sign up for SharePlus supplementary plan with my (old) 4G plans?
3/8
What benefits will the SharePlus supplementary plans enjoy with the Lite and XS/S/M/L/XL Plans?
4/8
What Value-Added Services (VASes) can I sign up for with the new Lite and XS/S/M/L/XL Plans?
5/8
Can I subscribe to DataShare service with the Lite and XS/S/M/L/XL Plans?
6/8
I am currently enjoying free Value-Added Services (VASes) for my CIS 4G plan. Can I continue to enjoy free CIS VASes with the Lite and XS/S/M/L/XL Plans?
7/8
Can I sign up for Data Value-Added Services (VASes) with the Lite and XS/S/M/L/XL Plans?
8/8
I am a customer on the Lite and XS/S/M/L/XL Plans. Am I eligible to subscribe to the Free IDD 018 Value-Added Service (VAS)?
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