About XS/S/M/L/XL Plans
The Lite and XS/S/M/L/XL Plans are introduced on 31 August 2017 to provide customers with an entirely new and improved mobile usage experience with StarHub. Under the Lite and XS/S/M/L/XL Plans, customers can enjoy enhanced network 4G download speed of up to 1Gbps. Customers on the XS/S/M/L/XL plans are entitled to the Unlimited Saturday and Sunday local data, except for the Lite plan.
As a new StarHub customer, a one-time SIM activation charge of $37.45 (incl. GST) and a one-time mobile service charge of $10.70 (incl. GST) for all new subscriptions will apply. The monthly recurring charge of your Lite and XS/S/M/L/XL Plans will be applicable as well. To view the list of Mobile Plans available, please visit http://www.starhub.com/personal/mobile/mobile-phones-plans/postpaid-plans/mobile-plans.html.
No, there are SIM only, contract-free plans available for the Lite and XS/S/M/L/XL Plans. The Lite Plan and XS/S/M/L/XL SIM only plans entitle you to a 50% SIM Only plan discount off the usual monthly subscription for an on-going basis. The bundled data, SMS and talk time are the same as the 2-year contract Lite and XS/S/M/L/XL Plans. To view the list of SIM Only Plans available, please visit http://www.starhub.com/personal/mobile/mobile-phones-plans/postpaid-plans/sim-only-plans.html.
Yes, you can continue to stay on your current CIS plan. However, if you wish to recontract to a new plan, you will need to sign up for the new Lite Plan or XS/S/M/L/XL Plans. To find out more, please visit www.starhub.com/cis.
Any excess data charges will be charged at the pay-per-use rate of 0.0107cents/KB (incl. GST), up to a maximum of $10.70/GB (incl. GST). The monthly excess data charge cap is set at $238/month (incl. GST).
The monthly excess charges for voice is at $0.1605 (incl. GST) per minute, for the first minute block, followed by per second billing. The excess charge for SMS will be charged at a pay-per-use rate of $0.0535 (incl. GST) per SMS/MMS.
You can sign up for the new plans in StarHub stores and our online store. For StarHub store listing, please visit http://www.starhub.com/personal/support/locate-us/starhub-shops.html. For online store, please visit http://www.starhub.com/personal/store/mobile.html. For CIS Online Store, please visit http://www.starhub.com/cis-online.
- Lite at $30.00
- XS at $48.00
- S at $68.00
- M at $88.00
- L at $108.00
- XL at $238.00
For XL mobile plan on 2-year contract for 12 consecutive months of continuous active service, you will be eligible to receive the $500 handset upgrade voucher. If your contract start date is after 31st August 2017, an early re-contract fee (ERF) of $300 applies with handset upgrade voucher usage if you do an early recontract. The remaining balance of $200 can be used to purchase the handset with 2-year contract. Please refer to http://www.starhub.com/about-us/legal-notices-and-terms/terms-and-conditions/consumer/mobile-voice-plans.html for details.
No, you will need to sign up for the new Lite Plan or XS/S/M/L/XL Plans. Your existing 4G 4 mobile plan is no longer available for recontract.
The monthly subscription fee of the Lite and XS/S/M/L/XL plans is inclusive of the 4G speed upgrade of 1Gbps, hence there is no separate or additional charge.
Customers on the 2-year contract and SIM only plan of XS/S/M/L/XL plans are entitled to the Unlimited Saturday and Sunday local data usage. Only the Lite Plan is not eligible for Unlimited Saturday and Sunday local data. The Lite Plan instead comes with 1GB of bundled local data, 100 minutes of talktime and 100 SMS per month.
Customers can enjoy unlimited usage of free local data between Saturday 00:00 and Sunday 23:59 (Singapore Time). Hence, any data usage on those days will not be deducted from your monthly data bundle. Fair Usage Policy (FUP) applies to the Unlimited Saturday and Sunday local data. For more details, please visit http://www.starhub.com/about-us/legal-notices-and-terms/terms-and-conditions/consumer/mobile-voice-plans.html.
Yes, your monthly bill will reflect your last month’s free data usage under the section of Unlimited Saturday and Sunday local data. For detailed understanding of your bill, please visit http://www.starhub.com/personal/support/billing-and-payment/understanding-my-bill/mobile-bill-overview.html. As you have unlimited local data usage on Saturday and Sunday, you will not see any consumed usage from your monthly plan data bundle during that period on My StarHub app and My Account. Rest assure that you will not be charged for data usage on Saturdays and Sundays. In My StarHub app you may view the breakdown of your daily usage, which includes Unlimited Saturday and Sunday Local Data Usage for XS/S/M/L/XL Plans.
The Lite plan is catered for customers with low data usage. As such, we would recommend customers to evaluate their usage patterns and choose a more appropriate plan to fit their mobile needs. XS/S/M/L/XL plans are eligible for the Unlimited Saturday and Sunday local data usage.
StarHub works towards introducing mobile plans that provide value to our customers and we recognize that customers’ usage patterns have shifted toward data. Our XS/S/M/L plans do not come bundled with SMS. Only Lite plan and XL plan come with 100 local SMS and unlimited local SMS respectively. Nevertheless, customers can still receive incoming SMS messages free of charge, and outgoing local SMS messages are charged a pay-per-use rate of $0.0535 (incl. GST) per SMS/MMS.
Simply sign up for GIRO payment for your StarHub bills and enjoy 100 FREE SMS.
Yes, if a customer uses more than (i) 10,000 local call minutes per month or (ii) 10,000 local SMS/MMS per month (pro-rated to your billing cycle period), it will be deemed as excessive or abusive usage. Usage above the specified amount will be charged at prevailing pay-per-use rates of $0.1605 (incl. GST) per minute and $0.0535 (incl. GST) per SMS/MMS.
StarHub customers can connect to Wireless@SG Wi-Fi hotspots to enjoy free wireless Internet access at more than 1800 locations. As an added convenience for StarHub Mobile customers, they can seamlessly connect to these Wireless@SG hotspots through SIM-based authentication, after performing a one-time setup on a supported mobile device. For details, please visit www.starhub.com/wsg.
Value Added Services
No, you will not be able to sign up for a new SharePlus supplementary plan with your old 4G plans. The old 4G plans will no longer be available for subscription from 31 August 2017. Instead, you can sign up for the SharePlus supplementary plan with the Lite and XS/S/M/L/XL Plans, which will require your main line to recontract to the Lite and XS/S/M/L/XL Plans. For more details on the latest SharePlus promotion, please visit www.starhub.com/shareplus.
SharePlus supplementary plans on the XS/S/M/L/XL plans are eligible to utilized their main line’s Unlimited Saturday and Sunday local data. Only SharePlus supplementary plans on the Lite Plan are not eligible for the Unlimited Saturday and Sunday local data. For more details on the latest SharePlus promotion, please visit www.starhub.com/shareplus.
You are eligible to sign up for the following VASes with the Lite and XS/S/M/L/XL Plans (but not limited to), Caller Number Display, DataJump, Plus 3, DataShare, DataTravel, Free IDD018 and International Roaming. To view the list of mobile VASes available, please visit http://www.starhub.com/personal/mobile/mobile-phones-plans/value-added-services.html.
Yes, you are eligible to sign up for DataShare with your Lite and XS/S/M/L/XL Plans. However, the Unlimited Saturday and Sunday local data cannot be shared with the DataShare beneficiary. Only local data from the DataShare donors’ data bundle (including Data Upsizes, Plus 3 and DataJump) can be shared with the beneficiary lines. To view more details on DataShare, please visit http://www.starhub.com/datashare.html.
Yes, the Data VASes such as (but not limited to) DataJump, Plus 3 and Data Upsize (1GB) are applicable to the new Lite and XS/S/M/L/XL Plans. Any excess data usage is charged at $10.70/GB (incl. GST), and capped at $238/month (incl. GST).
Yes, customers on the Lite and XS/S/M/L/XL Plans are eligible to activate the Free IDD 018 VAS at $7/month, subject to the terms and conditions of the Free IDD 018 VAS. In addition, there will be a limit of 700 minutes per month for the maximum duration of the IDD calls made under the Free IDD 018 VAS. Thereafter, for usage more than 700 minutes a month, there will be charges imposed for the excess minutes at the prevailing IDD 018 rates.
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?