FAQs for launch of HD Interactive Set-Top Box (Samsung GX-SH530CF)

16 Questions
1/16
What is a HD Interactive set-top box (GX-SH530CF) and how is it different from the current model (4586DVB)?
2/16
How much is the HD Interactive set-top box (SAMSUNG GX-SH530CF)?
3/16
What is the difference between HD Interactive set-top box (GX-SH530CF) and the other set-top boxes?
4/16
Can I access, watch and purchase Video On Demand services using the HD Interactive set-top box?
5/16
Will all features on HD Interactive set-top box be available during launch? If not, what are the features?
6/16
Can I purchase and own a HD Interactive set-top box (GX-SH530CF)?
7/16
I’m using a HD Interactive set-top box (4586DVB), can I change it to the new model? If not, why is this so?
8/16
I do not have two-way signal at my premises. Can I still sign up for the HD Interactive set-top box?
9/16
How can I check if my address is cable ready with two-way signal?
10/16
What are the interfaces available for StarHub’s HD Interactive set-top box (GX-SH530CF)?
11/16
Does the HD Interactive set-top box (GX-SH530CF) support HDMI (High Definition Multimedia Interface)?
12/16
Since HDMI cable is the default cable issued, will I be issued the component cable too? If not, why?
13/16
My television set is not supported with a HDMI input. Will I be able to use HD Interactive set-top box?
14/16
The default HDMI cable issued is not long enough to connect to my TV. Will StarHub provide a longer HDMI cable?
15/16
Will Samsung HD Interactive set-top box support IPTV?
16/16
Can I control the volume on the set-top box when connected using a HDMI cable?

 

Remote Control User Guides

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Remote Control User Guide

 

Universal Remote Guide

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Universal Remote Guide

 

Software Upgrades

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Firmware and iGuide/ UI Version

 

TV

12 Questions
1/12
What is a HD Interactive set-top Box?
2/12
How much is the HD Interactive set-top box?
3/12
Can I purchase and own a HD Interactive set-top box?
4/12
I do not have two-way signals at my premises. Can I still sign up for the HD Interactive set-top box?
5/12
How can I check if my address is cable ready with two-way signals?
6/12
Can I view the SD channels using the HD Interactive set-top box?
7/12
Can I receive MediaCorp Channel HD5 from the HD Interactive set-top box?
8/12
What are the interfaces available for StarHub's HD Interactive set-top box?
9/12
Does the HD Interactive set-top box support HDMI (High Definition Multimedia Interface)?
10/12
Can I access, watch and purchase Video-On-Demand programmes using the HD Interactive set-top box?
11/12
With the introduction of the HD Interactive set-top box, does it mean that there will also be Video-On-Demand programmes which will also be available in HD?
12/12
I notice that the front panel LED display will be dimmed when the HD Interactive Set-top box enters into standby mode. Why is this different from the HubStation or HubStation HD?

 

Smart TV™

6 Questions
1/6
What is Smart TV™?
2/6
Are there any charges for Smart TV™?
3/6
How can I subscribe to Smart TV™ on my HD Interactive set-to box?
4/6
What is the monthly subscription for the Smart TV™ value-added service?
5/6
Will StarHub continue to charge the Smart TV™ subscription when the recording function is not in use? Eg. Digital Video Storage Device is detach from the HD Interactive set-top box.
6/6
I do not have a HD Interactive set-top box, can I still subscribe to Smart TV™ value-added service?

 

Recording on HD Interactive set-top box

8 Questions
1/8
Can I view my recorded program using another HD Interactive set-top box? And why is in not possible?
2/8
Do I need to re-enter all the programmes which I have scheduled for recording, if I use a new Digital Video Storage Device?
3/8
I have two Digital Video Storage Devices. Can I connect both Digital Video Storage Devices to the HD Interactive set-top box and use both at the same time?
4/8
Am I able to schedule programmes for recording when the Digital Video Storage Device is disconnected from the HD Interactive set-top box?
5/8
There are 2 USB ports, which should I use?
6/8
I have connected my Digital Video Storage Device to the USB port and nothing happens, what should I do?
7/8
I have previously formatted my Digital Video Storage Device to store computer data how do I reformat the disk drive so that it can be use for video recording?
8/8
I have purchased two Digital Video Storage Device from StarHub. Can I transfer my recording from one Digital Video Storage Device to another?

 

Digital Video Storage Device - Western Digital My Passport AV (320GB) / My Passport Ultra (500GB) / My Passport Ultra (1 TB) Information & Support

7 Questions
1/7
Where can I purchase the Digital Video Storage Device (Western Digital My Passport AV 320GB) / My Passport Ultra 500GB / My Passport Ultra 1 TB)?
2/7
The Digital Video Storage Device (Western Digital My Passport AV 320GB / My Passport Ultra 500GB / My Passport Ultra 1 TB) which I purchased is faulty, can I get a 1-to-1 exchange from StarHub?
3/7
I wish to purchase the Digital Video Storage Device (Western Digital My Passport AV 320GB / My Passport Ultra 500GB / My Passport Ultra 1 TB) and subscribe for Smart TV, can you arrange a delivery to me?
4/7
Can I use other brands of external DVR device to record on my HD Interactive set-top box?
5/7
What is the capacity and price of the Digital Video Storage Device (Western Digital My Passport AV 320GB / My Passport Ultra 500GB / My Passport Ultra 1 TB)?
6/7
What is the warranty period of Western Digital My Passport AV 320GB / My Passport Ultra 500GB / My Passport Ultra 1 TB, and how do I verify the warranty period?
7/7
My Western Digital My Passport AV 320GB / My Passport Ultra 500GB / My Passport Ultra 1 TB is faulty. Is there any hotline I can call or bring it to?

 

Recording on HD Interactive set-top box Terms & Conditions

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Terms & Conditions

 

Videos On Demand / Instant Buy

6 Questions
1/6
What is the Instant Buy feature about? How do I subscribe to a channel or On Demand Channel using this feature?
2/6
Why can’t I subscribe to Horse Racing Channel using the Instant Buy feature?
3/6
Will the channel I subscribed to on the HubStation be activated on my additional set-top boxes automatically?
4/6
How can I prevent accidental purchases by kids or other family members?
5/6
If I subscribe to a channel which is offered as part of a group (e.g. Sports Group), will the rest of the channels, or On Demand Channels in the same group be activated?
6/6
Can I terminate the subscription of any channels using this feature?
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