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StarHub TV+ Setup Guide.

You can enjoy free-to-air channels on the StarHub TV+ Box with an Internet connection from any Internet service provider. Simply login using your Hub iD and password.

For StarHub Fibre Broadband customers using a Smart WiFi / Smart WiFi MX2 / Smart WiFi Pro router or wired connection to the Linksys EA8100 / EA7500 router, there is no change required for your set-up and you can continue to enjoy free-to-air channels the same way you are used to.

If you do not have a StarHub TV+ Box, you can find out more about Digital TV from Mediacorp here.

Great news! You can now enjoy Mediacorp free-to-air channels on the StarHub TV+ Box without the need to use a specific router setup for your StarHub Fibre Broadband.

With this change, the StarHub TV+ Box will be connecting to video streams for Mediacorp free-to-air channels over the Internet, similar to how Mediacorp’s mewatch app is providing Live TV access for their users. As such, there will be some differences in terms of your viewing experience.

*Note: based on content availability from source

You may contact Mediacorp Customer Support for any feedback at the following:

• Email: tellmediacorpdigital@mediacorp.com.sg
• Leave a feedback: https://www4.mewatch.sg/reportaproblem

You can try out our new login function via QR code, simply scan and follow the instructions on your screen to log in! Once the pairing is completed, you will be able to view the Home Screen, and you can start to enjoy your favourite streaming services, apps, and TV shows in one place.

Check if you have an existing Hub iD, otherwise please create an email address to set up your Hub iD account.

To create a Hub iD, simply scan this QR code.

Or visit starhub.com/hubid-signup Enter your email address, password and mobile number. Check the box beside I’m not a robot. Then select Next.

Enter the verification code that was sent to your mobile number via SMS. Then select Next.

When you see this screen, you have completed the Hub iD creation.

If you already have a Hub iD, follow these steps for easy login.

STEP 1: Download and install the StarHub TV+ app (download from App Store/ Google Play Store via the QR codes.

STEP 2: Using the StarHub TV+ app, select More, followed by Pair with your TV.

STEP 3: Using the StarHub TV+ app, scan the QR code shown on your TV screen to pair your StarHub TV+ box with your app. You can now start watching!

1) To change your Hub iD password, log in to your Hub iD.

2) Click on Change password under Hub iD profile.

3) Enter your current and new password and click Save.

For Hub iD assistance, you can send an email to hubidsupport@starhub.com.

To set up your Google account for the first time, refer to the steps below:

STEP 1: Select your preferred language for the set-up process.6

If your StarHub TV+ box is connected to your router via the Ethernet cable, you will see this screen.

Select Continue to proceed. If your StarHub TV+ box is not connected to your router via the Ethernet cable, you will see this screen.

Select your Wi-Fi network and input the Wi-Fi network password to proceed.

If you have a Google account, select Sign In. We recommend that you sign into your account, so you can enjoy Android TV services such as the Google Play Store. If you do not have a Google account, select Skip. Continue with Step 3.

STEP 2: To sign in using your remote control, select Use your remote.6

Using the D-Pad Navigation on your remote, enter your Google account log-in and password.

STEP 3: Select Accept to accept the Terms of Service.6

Select Yes to turn on location services, or select No to turn off location services.

Select Yes to send diagnostics to Google or select No to opt out.

STEP 4: Press Continue on the next 2 screens to set up your Google Assistant.6

Note: If you have skipped the Google account sign-in proceed to Step 5.

Select Turn on to get personalized results on your Google Assistant, or select No thanks to opt out.

STEP 5: You will be introduced to the Google features available on the StarHub TV+ box. Press the button on your remote to continue.6

Your Google set-up is now complete.

Now, wait for the Data Synchronization to finish. Once it’s done, you will be prompted to log in to your Hub iD.

You will receive a SMS and email with steps indicating on how to activate and access these apps.

2. How to access Disney+ on your TV+ box6

On the home screen, you will be able to find Disney+ on the Featured Apps.

If you are unable to find the Disney+ App on the home screen of the StarHub TV+ box, you can do a manual update by going to Android TV Settings > Device Preferences > About > System update > Check for update.

Alternatively, you can also go to Apps & Games > Google Play > Search for Disney+ and install.

STEP 1: Press LOG IN.

STEP 2: Enter your Disney+ account email address.

STEP 3: Enter your Disney+ account password.

STEP 4: Start streaming!

4. How to access Hotstar6

STEP 1: On the home screen, you will be able to find Hotstar on the Featured Apps.

STEP 2: If you are unable to find the Hotstar app on the home screen, go to Apps & Games and search for the Hotstar app.

STEP 3: Select Install to install the Hotstar app.

STEP 4: Start streaming!

Please reboot your StarHub TV+ Box by powering off and on the power supply to try again.

Ensure that you are running on the latest software version. If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.

If your StarHub TV+ Box is exhibiting other symptoms, you can refer to the other help articles in the Troubleshooting Guide section.

To pair your remote control, simply follow the steps below:

STEP 1: Insert the 2 AAA batteries into the remote control.

STEP 2: Press and hold the Rewind and Fast Forward buttons on your remote control at the same time for 5-10 seconds to pair your remote control.

Try to remove and re-insert the batteries and try again. If the low battery indicator is lit, replace your batteries. If the issue persists, try to unpair your remote control by going to Android TV Settings > Remotes & Accessories > StarHub Remote Control > Unpair and re-pair to try again.

If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.

You will need to login to the StarHub TV+ Box if you wish to watch Mediacorp’s Free-to-air content via StarHub TV+. Do note that Free-to-air channels are only available via the StarHub TV+ Box.

If you do not have a StarHub TV+ box, you can also access Mediacorp’s Free-to-air content by accessing this link https://www.mediacorp.sg/en/digitaltv.

Please ensure that your Internet connection is working.

StarHub TV+ Setup Guide

To set-up the StarHub TV+ Box for the first time, you can refer to the Quick Start Guide included in the packaging and follow the installation steps accordingly.

For StarHub Broadband customers:

Press and hold the Rewind and Fast-Forward buttons simultaneously until pairing is initiated. You will be notified on-screen once pairing is successful.

Step 5: Follow the on-screen instructions to complete the set-up of Android TV either using the remote control directly or via an Android phone or tablet. Note that you will need require a Google account to access Android TV services and download apps on Google Play.

Step 6: Login with your Hub iD to start viewing!

For StarHub Broadband customers:

Step 1: Connect the StarHub TV+ Box to a power socket with the power adapter.

Step 2: Connect the StarHub TV+ Box to your TV set using the HDMI cable and switch the HDMI source accordingly.

Step 3: You may connect the StarHub TV+ Box to your Internet connection via:

a) your StarHub Broadband Router using the Ethernet cable; or

b) Wi-Fi by following the on-screen instructions when powered up.

Step 4: Insert the 2 x AAA batteries provided into the remote control. Follow the on-screen instructions to pair your remote control once the box is powered on.

Press and hold the Rewind and Fast-Forward buttons simultaneously until pairing is initiated. You will be notified on-screen once pairing is successful.

Step 5: Follow the on-screen instructions to complete the set-up of Android TV either using the remote control directly or via an Android phone or tablet. Note that you will need require a Google account to access Android TV services and download apps on Google Play.

Step 6: Login with your Hub iD to start viewing!

You can try out our new login function via QR code, simply scan and follow the instructions on your screen to log in!Once the pairing is completed, you will be able to view the Home Screen, and you can start to enjoy your favourite streaming services, apps and TV shows in one place.

Alternatively, you may also choose to log in using your StarHub TV+ app with your Hub iD. You will need to have a Hub iD to login to the StarHub TV+ box. To sign up for a Hub iD or reset your Hub iD / password, please visit this link.

For Easy Login with QR code:

Step 1: Login to your StarHub TV+ app with your Hub iD and Password.

Step 2: Go to More > Pair with your TV.

Step 3: Allow the StarHub TV+ app to access your phone camera (for the first time).

Step 4: Scan the QR code shown on the TV screen.

Step 5: Press OK upon successful pairing.

Note: If you are unable to see the Pair with your TV option, please update your StarHub TV+ app to the latest version via the App Store or Google Play Store.

Login with Hub iD using on-screen keyboard:

Note: To show your password on the StarHub TV+ Box, press the INFO button. Enter your Hub iD and Password to log in.

If you are not on StarHub Fibre Broadband with a compatible router, you may experience slightly longer channel loading times for Mediacorp Free-to-air channels as they are delivered over the Internet.

For a better viewing experience, you can check out StarHub Fibre Broadband or HomeHub offers here.

If you are not on StarHub Fibre Broadband with a compatible router, certain programmes on Mediacorp Free-to-air channels may not be available due to restricted broadcasting rights.

For a better viewing experience, you can check out StarHub Fibre Broadband or HomeHub offers here.

The recommended Internet connection speed for High-Definition (HD) or Ultra HD (4K) content would be 10Mbps or 25Mbps respectively.

For Wi-Fi connections, connect to the 5GHz Wi-Fi network if supported by your Broadband Router as streaming quality may be affected if the Wi-Fi signal strength is weak.

For a better streaming experience, it is recommended to use a wired connection using an Ethernet cable.

If you are encountering a black screen or flashing screen on your TV, the HDMI cable or the HDMI-CEC functionality of the StarHub TV+ Box may not be compatible. Please refer to your TV manufacturer guide on how to disable HDMI-CEC in your TV settings.

Please click here for a step-by-step guide to set up your Chromecast with your StarHub TV+ Box.

The User Interface can be navigated primarily using the D-Pad (Up / Down / Left / Right) on the remote control and the OK button for selection or confirmation.

The Main Menu is organized into the following main sections for easy navigation:

The Secondary Menu has 4 functions:

Simply navigate to Guide on the Main Menu and select a channel to start viewing or press the Live TV button on the remote control. You may also use your remote control to enter the 3-digit channel number directly on the Home Screen or any part of the StarHub TV+ interface.

Simply navigate to any genre rail on the Home Screen or TV Shows or Movies in the Main Menu to select a programme to start viewing.

Step 1: Select for the My Setting (Gear) icon located at the top right corner of the screen and press OK.

Step 2: Select StarHub TV+ App and press Right and select Language and press OK.

Step 3: Press the Down arrow and select 中文 and press OK.

Step 1: Select for the My Account (Avatar) icon located at the top right corner of the screen and press OK.

Step 2: Select Preferences and press OK.

Step 3: Select Show Info Language and press OK.

Step 4: Press the Down arrow and select 中文.

Please note that this toggles the language of the Show Info only, where available. English language is the default language for the StarHub TV+ interface.

If you have been viewing Live TV continuously for 5 hours without any button press on the remote control, the StarHub TV+ Box will prompt to check if you are watching. Simply press the OK button to dismiss the pop-up.

If there is no response received from the pop-up, the StarHub TV+ Box will switch to standby mode. You can press the power button in the remote to resume your viewing.

Old User Interface

Select for the Search (Magnifying Glass) icon located at the top right corner of the screen and enter the title of the programme you want to watch using the on-screen keyboard.

New User Interface

Select for the Search (Magnifying Glass) icon located at the top left corner of the screen and enter the title of the programme you want to watch using the on-screen keyboard.

You can press the Live TV button on your remote control to tune to your last watched channel.

You can find your last watched programme(s) under the “Continue Watching” rail on the Home screen. Select the programme you wish to watch and click Resume.

There are 2 Home screen mode options: “LIVE TV Channel” and “Home”.

If you select “Live TV Channel” mode, you can start watching Live TV Channel programmes after your Set-Top-Box starts up. With “Live TV Channel” selection, when you press Home remote button to start home menu, Live TV channel can be tuned automatically if there is no action after 15 seconds.

If you select “Home” mode, you can browse the Home menu after your Set-Top-Box starts up and select any Live TV channels or On Demand programme you like.

However, for our new interface, we do not have “LIVE TV Channel” feature at the moment.

Step 1: Click on the My Account icon located at the top right corner of the screen and press OK.

Step 2: Select Preferences and press OK.

Step 3: Select Preferred Home Screen and Press OK.

Step 4: Choose your Home Screen.

If you select “Live TV Channel”, you can start watching Live TV Channel programmes. Please note that Home Menu will be closed and automatically tune into a live channel after being idle for 15 seconds.

If you select “Home”, you can start browsing Home Screen and select a show.

Step 5: Select “Start Watching” and Press OK.

Instead of waiting for coming TV programmes, now you can watch any programme any time on the playlist channel of your choice.

Access the playlist channel through Guide or Input channel number.

You can use the D-Pad Navigation (Left & Right button) on your remote to trigger Mini EPG.

Then you can use the D-Pad Navigation (Left & Right button) on your remote to select the programme and press OK to watch.

You can register up to a maximum of five (5) devices and stream on two (2) devices at any one time.

Step 1: Select for the My Account (Avatar) icon located at the top righthand corner of the screen and press "OK".

Step 2: Select "Preferences" and press "OK".

Step 3: Select "Show Info Language" and press "OK".

Step 4: Press the Down arrow and select "中文". Please note that this toggles the language of the Show Info only, where available. English language is the default language for the StarHub TV+ interface.

If you are viewing the same Live TV channel for more than 5.5 hours in a single session, the TV+ Box will automatically go to Standby mode due to a power-saving mode. To resume viewing, you can press the “Power” button on your remote control to wake the TV+ Box from Standby mode.

You can simply press the Google Voice Search button (Mic Icon) once and speak to the microphone (which is located above the Google Voice Search button) on the remote control.

Examples of what you can ask:

Do note that you will need to login with your Google account to enable certain functionalities. For more information, you may refer to: https://support.google.com/assistant/?hl=en

To use the Chromecast function, the app on your mobile device, tablet or computer will need to be Chromecast-enabled.

For more information, you may refer to: https://support.google.com/androidtv/answer/9397760?hl=en&ref_topic=6121131

You may refer to this article on the steps to cast your screen from your Android device: https://support.google.com/chromecast/answer/6059461?hl=en-SG

The Screen Casting function is only supported on Android devices running Android 5.0 or higher. Note that some devices may not be optimized for screen casting.

StarHub works with selected third parties to include certain apps for system health monitoring and performance tracking. Rest assured that other than the preloaded apps approved by StarHub, the TV+ Box only allows the installation of apps from the Google Play Store authorised by you.

Both microphone and camera permissions are enabled by default on the TV+ Box as part of the Android TV operating system requirements. The microphone allows you to use the Google Assistant feature on your remote control and is only active when you press the button. The TV+ Box does not have a camera, and StarHub has no access to any user images accordingly. However the permision is enabled to faciliate your easy setup, should you wish to connect a webcam to the TV+ Box at your end.

For Android TV Version 10:

Go to Android TV Settings > Device Preferences > About > System update > Check for update. You will be notified to install the new software update when it is made available.

Please ensure that the HDMI source on your TV is selected correctly and your StarHub TV+ Box is powered on. Try to disconnect the HDMI cable and reconnect to try again. If the issue persists, try to connect using another HDMI cable to determine if it is a faulty cable issue or attempt to switch to another HDMI port on your TV set.

If your TV supports HDMI-CEC, you may need to disable this function in your TV settings. Please refer to your TV manufacturer guide on how to disable HDMI-CEC in your TV settings.

Note that HDMI-CEC is marketed as the following:

If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.

If your StarHub TV+ Box is connected via Ethernet:

To re-initiate pairing, use a pin to press the Bluetooth button on the back of the StarHub TV+ Box. Follow the on-screen instructions to pair your remote control again.

If your StarHub TV+ Box is not working out-of-the-box within the first 14 days, you may contact our customer service for an 1-1 replacement via delivery to your home address.

Alternatively, you may visit any one of the following StarHub Shops:

You may visit any one of the following StarHub Shops:

If your StarHub TV+ Box is faulty, please remember to bring along the following:

If your Remote Control is faulty, you will only need to bring along the Remote Control.

Once your Starhub TV+ box is connected to the internet, you can simply log in to the StarHub TV+ Box to watch Mediacorp’s Free-to-air channels.

You will need to be subscribed to StarHub Fibre Broadband with the same billing account and service address as your StarHub TV+ subscription in order to use the Linksys Router with your StarHub TV+ Box to watch cross-carriage channels.

For single box set-up:

For multiple boxes set-up:

Please ensure that you are running the latest firmware version and you have not disabled the Automatic Firmware Update function:

• EA7500v2: 2.0.8.203018
• EA8100: 1.0.2.203018

You can download the Linksys App from the App Store or Google Play Store.

1. To check the current firmware version, select the menu icon.
2. Under menu, select Network Administration
3. Under Network Administration, ensure that Automatic Firmware Update is enabled.
4. Select your Linksys Router and ensure that the Firmware Version is updated.

For single box set-up:

Step 1:

• Disconnect the Ethernet Cable from the ONT/VeONT Port 2 and the Fibre TV Set-Top Box (IPTV Port).
• Disconnect the Power Adapter and HDMI Cable from the Fibre TV Set-Top Box.
• Return the Fibre TV Set-Top Box, Power Adapter and Remote Control to our Hub Troopers during the delivery appointment of your StarHub TV+ Box.

Step 2:

• Once you have received your StarHub TV+ Box, you can connect the Ethernet Cable to any of the available Ethernet Ports of the Linksys Router. Follow the Quick Start Guide to continue set-up.

For multiple boxes set-up:

Step 1:

• Disconnect the Ethernet Cable from the ONT/VeONT Port 2 and the IP Switch.
• Disconnect the Ethernet Cables from the IP Switch and Data Point(s) from the Fibre TV Set-Top Boxes.
• Disconnect the Power Adapter and HDMI Cable from the Fibre TV Set-Top Boxes.
• Return the Fibre TV Set-Top Boxes, Power Adapters and Remote Controls to our Hub Troopers during the delivery appointment of your StarHub TV+ Box.

Step 2:

• Once you have received your StarHub TV+ Box, you can connect the Ethernet Cable to any of the available Ethernet Ports of the Linksys Router. Follow the Quick Start Guide to continue set-up.
• For the additional StarHub TV+ Box(es), you can connect the Ethernet Cable to your existing Data Point(s) previously for the Fibre TV Set-Top Box(es). Note that the other end of the Data Point(s) should be connected to any of the available Ethernet Ports of the Linksys Router.

Step 1: Select for the My Account (Avatar) icon located at the top right corner of the screen and press OK.

Step 2: Select STB Information and press OK.

Step 3: Select Network Status and check that you are connected via Ethernet and your IP Address is 192.168.10.XXX.

Step 4: Select Service Status and check that your STB Mode is “On-Net”.

To update the router firmware:

Use a laptop or desktop computer and launch a web browser. Enter 192.168.1.1 in the address bar.

Under the “Access Router” field, enter the password and click Sign In. If you have not changed the password, the default password is “admin”.

From the left menu, select “Connectivity”.

a. Under “Router Firmware Update” field, select “Automatic”.

b. Under “Time Zone” field, select “(GMT+08:00) Singapore, Taiwan, Russia”.

c. Click “Check for Updates” and follow the on-screen instructions to complete the upgrade.

We strongly recommend you use 1 router model for your home set-up for your Broadband and StarHub TV+ service.

Connecting multiple router models for the same Broadband connection is not recommended.

If you are currently using Ethernet Over Coaxial Converters (EOCC) for your fibre TV connection, we strongly encourage you to take up Smart WiFi for your StarHub TV+ Box set-up. Using EOCC with StarHub TV+ Box is not recommended.

To know more about Smart WiFi, please visit this page.