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Plan Upgrade
What is this plan upgrade about?
StarHub is upgrading your current mobile plan to a new 5G Lite Plan. The upgrade is completely free, and your monthly subscription price remains exactly the same.
Why is StarHub upgrading my plan? And what’s included in my upgraded plan?
Please refer to the plan entitlements summary above this section in your upgrade details page for the full details of what's included in your new plan.
When will my upgrade happen?
You would have received a notification via SMS and the StarHub app 7 days before your upgrade is scheduled. Your upgrade will take place automatically on your plan renewal date, with no action needed from you.
Note: If you purchase any new add-ons within this 7-day window, your plan upgrade will be deferred to a later date.
Do I need to do anything to prepare?
Not at all! The upgrade is automatic and seamless, with no action required on your end. Sit back, we'll take care of everything..
Will I be charged twice during the upgrade period?
No. The upgrade is timed to take place at the end of your current payment cycle. You will not be charged twice for the same period. Your first payment on your new plan will only cover charges from the day your upgrade takes effect.
What will happen to my BNPL/Pay later plan(s)?
Your active Pay later plans will be unaffected by this mobile plan upgrade. The Pay later plan will remain associated with your upgraded line, and you will simply continue to pay the remaining monthly instalments for your Pay later plan with StarHub, until the payments are completed.
Will my monthly bill amount change?
Your monthly subscription fee remains exactly the same, until the day you decide to change your plan to another one. You're getting more value and no bill shock for the same price.
Will my e-receipt look different after the upgrade?
Your e-receipt format will be slightly updated to reflect your new plan. The charges remain the same, but you may notice the plan name has changed and a “Loyalty Discount” is applied. You can view your past receipts the same way you always have, anytime via the StarHub app.
Do I need to update my payment details?
No. Your existing payment arrangement carries over automatically. There is nothing you need to do on the payment side.
Will there be any disruption to my mobile service during the upgrade?
No. Your mobile service will remain active throughout the upgrade process. The upgrade will happen in the background, and you should not experience any interruption.
How will I know when my upgrade is complete?
You'll receive a confirmation notification via SMS and email once your upgrade has been successfully completed. You can also check your account status in the StarHub app.
Can I opt out of the upgrade?
The upgrade applies to all eligible customers on your current plan. While opting out of this upgrade is not an option, rest assured that you’re getting an improved mobile experience with no price change and even more benefits. Your service will continue uninterrupted throughout the process.
Add-Ons
Will my existing add-ons carry over to 5G Lite?
Most add-ons that are no longer required with 5G Lite Plans will be removed as part of this upgrade. To manage your add-ons, please head to your mobile dashboard in the StarHub app once your plan upgrade has been completed.
What happens if an add-on I currently have isn't supported?
It will be discontinued when your new plan takes effect and you won't be charged going forward.
Is there a replacement for what I'm losing?
In many cases, you may not need a replacement — 5G Lite Plans already include features that were previously available only as paid add-ons on your old plans, such as Caller Number Display (now bundled at no charge) and roaming calls & SMS.
Data & Roaming
How does data roaming work on 5G Lite Plans compared to my old plan?
Data roaming is one of the highlights of our new 5G Lite Plans. Global roaming across 165 destinations is now built into all 5G Lite Plans with no hidden fees or excess charges. Once the roaming data available in your plan has been used up, your data roaming will simply pause until you purchase an affordable add-on data pack. This gives you peace of mind with zero bill shock.
What if I'm travelling when the migration happens?
Rest assured that your roaming service will not be disrupted during the migration process.
Services & Features
Will my calls and SMS work exactly the same?
Yes. Local calls, SMS, and mobile data work seamlessly on 5G Lite. App-based calls (WhatsApp, Zoom, Telegram) continue to use your data allowance as before.
Is Caller Number Display still included?
Yes — and you no longer need to pay for it separately. Caller Number Display is included in all 5G Lite Plans at no extra charge.
What about ScamSafe? Is that new?
ScamSafe is bundled into 5G Lite Plans as a standard feature. If you weren't previously subscribed to it, you'll now have it automatically. Simply activate your subscription to keep your device protected from scam calls & messages.
SIM Card
Do I need a new SIM card when I move to 5G Lite?
No. Your existing SIM card will continue to work on 5G Lite Plans. If you are on a 4G SIM card, you would need to upgrade to a 5G SIM to enjoy the full benefits of our 5G service.
What if I'm still on an older SIM card?
If you are on a 4G SIM card, you would need to upgrade to a 5G SIM to enjoy the full benefits of our 5G service.
Can I switch to an eSIM instead?
Absolutely — eSIMs are available for all 5G Lite Plans. You can request an eSIM via the StarHub app. Simply head to your app home screen, tap on More, select SIM replacement and choose your intended mobile line to proceed.
Will my eSIM profile be affected if I'm already on eSIM?
If you're currently on an eSIM on an older plan, your eSIM profile will be seamlessly updated to reflect your new 5G Lite Plan. There is no need to re-download or re-provision anything.
Why is my network showing as 4G even after I have been upgraded to a 5G plan?
While 5G is enabled by default on our 5G Lite Plans, you may still be using an older 4G SIM card. Simply reach out to our HubCare team to find out if you’re still on a 4G SIM and they’ll also help guide you in arranging for a SIM replacement at no extra cost.