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How to Set Up Your StarHub TV+ Box

Top FAQs


1
Getting Started with StarHub TV+

2
How do I get access to Mediacorp Free-to-air channels via StarHub TV+ box?

To enjoy Free-to-air channels on your StarHub TV+ box, you will need StarHub Broadband with StarHub Smart Wi-Fi or a wired connection to Linksys EA8100/EA7500 router.


3
How do I get access to cross carriage channels?

You will need StarHub Broadband and StarHub Smart WiFi or StarHub Broadband with a Linksys router model, EA7500v2 or EA8100 to watch cross-carriage channels.

FAQ Set Up Your SHTV Box 1

If you have the above routers, follow these steps to set up your connection respectively:

1. If you are using Smart Wi-Fi (via wired or wireless connection)6

STEP 1: Connect the ethernet cable first, turn on your TV and TV+ box then connect via Wi-Fi.

Smart Wi-Fi Step 1

STEP 2: Turn on TV+ box and TV, then select the corresponding HDMI output 1/2/3 depending on the port.

Smart Wi-Fi Step 2

STEP 3: Your connection should look like this for you to watch Free-to-air or cross-carriage channels.

Smart Wi-Fi Step 3


2. If you are using Linksys EA7500v2/EA8100 router (via wired connection only)6

STEP 1: Connect TV+ box according to above diagram (using Ethernet cable).

EA7500v2_EA8100 Step 1

STEP 2: Turn on TV+ box and TV, then select the corresponding HDMI output 1/2/3 depending on the port.

EA7500v2_EA8100 Step 2

STEP 3: Your connection should look like this for you to watch Free-to-air or cross-carriage channels.

EA7500v2_EA8100 Step 3

Note: For customers with 2Gbps Broadband, to enjoy Free-to-air or cross-carriage channels, StarHub Smart Wi-Fi / Linksys EA7500 / Linksys EA8100 router must be connected to Port 1 of the Optical Network Terminal.


4
How do I log in to StarHub TV+?

You can try out our new login function via QR code, simply scan and follow the instructions on your screen to log in! Once the pairing is completed, you will be able to view the Home Screen, and you can start to enjoy your favourite streaming services, apps, and TV shows in one place.


TVplus FAQ_5a.png


Alternatively, you may also choose to log in using your StarHub TV+ app with your Hub iD.
You will need to have a Hub iD to login to the StarHub TV+ box. To sign up for a Hub iD or
reset your Hub iD / password, please visit this link.

TVplus FAQ_5b.png


For Easy Login with QR code:

Step 1: Login to your StarHub TV+ app with your Hub iD and Password.

Step 2: Go to More > Pair with your TV.

Step 3: Allow the StarHub TV+ app to access your phone camera (for the first time).

Step 4: Scan the QR code shown on the TV screen.

Step 5: Press OK upon successful pairing.

Note: If you are unable to see the Pair with your TV option, please update your StarHub
TV+ app to the latest version via the App Store or Google Play Store.

5
How do I set up my Hub iD?

Check if you have an existing Hub iD, otherwise please create an email address to set up your Hub iD account.

To create a Hub iD, simply scan this QR code.

Set up my Hub iD 1

Or visit starhub.com/hubid-signup Enter your email address, password and mobile number. Check the box beside I’m not a robot. Then select Next.

Set my Hub iD 2

Enter the verification code that was sent to your mobile number via SMS. Then select Next.

Set my Hub iD 3

When you see this screen, you have completed the Hub iD creation.

Set my Hub iD 4

If you already have a Hub iD, follow these steps for easy login.

STEP 1: Download and install the StarHub TV+ app (download from App Store/ Google Play Store via the QR codes.

Set up my Hub iD Step 1

STEP 2: Using the StarHub TV+ app, select More, followed by Pair with your TV.

Have Hub iD 2

STEP 3: Using the StarHub TV+ app, scan the QR code shown on your TV screen to pair your StarHub TV+ box with your app. You can now start watching!

1) To change your Hub iD password, log in to your Hub iD.

2) Click on Change password under Hub iD profile.

3) Enter your current and new password and click Save.

Have Hub iD 3

Have Hub iD 4

For Hub iD assistance, you can send an email to hubidsupport@starhub.com.



6
How do I set up my Google account?

To set up your Google account for the first time, refer to the steps below:

STEP 1: Select your preferred language for the set-up process.6

Set up my Google acc 1A

If your StarHub TV+ box is connected to your router via the Ethernet cable, you will see this screen.
Set up my Google acc 1B


Select Continue to proceed. If your StarHub TV+ box is not connected to your router via the Ethernet cable, you will see this screen.

Set up my Google acc 1C


Select your Wi-Fi network and input the Wi-Fi network password to proceed.


If you have a Google account, select Sign In. We recommend that you sign into your account, so you can enjoy Android TV services such as the Google Play Store. If you do not have a Google account, select Skip. Continue with Step 3.

Set up my Google acc 1D


STEP 2: To sign in using your remote control, select Use your remote.6

Set up my Google acc 2A

Using the D-Pad Navigation on your remote, enter your Google account log-in and password.
Set up my Google acc 2B


STEP 3: Select Accept to accept the Terms of Service.6

Set up my Google acc 3A

Select Yes to turn on location services, or select No to turn off location services.
Set up my Google acc 3B

Select Yes to send diagnostics to Google or select No to opt out.
Set up my Google acc 3C


STEP 4: Press Continue on the next 2 screens to set up your Google Assistant.6

Set up my Google acc 4A

Note: If you have skipped the Google account sign-in proceed to Step 5.
Set up my Google acc 4B

Select Turn on to get personalized results on your Google Assistant, or select No thanks to opt out.
Set up my Google acc 4C


STEP 5: You will be introduced to the Google features available on the StarHub TV+ box. Press the button on your remote to continue.6

Set up my Google acc 5A

Set up my Google acc 5B

Set up my Google acc 5C

Set up my Google acc 5D

Your Google set-up is now complete.
Set up my Google acc 5E
Now, wait for the Data Synchronization to finish. Once it’s done, you will be prompted to log in to your Hub iD.

7
How do I set up my streaming apps?

You will receive a SMS and email with steps indicating on how to activate and access these apps.


1. Activation Process for Disney6

STEP 1: Click on the activation link in the SMS and/or email on your mobile device to go to My StarHub App.


Once logged in to the My StarHub App, complete the following steps to activate Disney+:

STEP 2: If you are not using the latest version of My StarHub App, click Update now to update your app in App Store or Google Play Store.

Activation Process for Disney 1


STEP 3: Open My StarHub App and log in. Click Activate now to go to the Disney+ activation page.

Activation Process for Disney 2


STEP 4: The Disney+ activation page will display the Disney+ access that’s tied to your StarHub Service. Click Activate now to proceed to the Disney+ webpage to register a Disney+ account.

Activation Process for Disney 3

If you have signed up for more than one eligible plan, you can enjoy one Disney+ access with each eligible plan. However, you will be required to use a different email address to register for separate Disney+ accounts.


STEP 5: On the Disney+ webpage, enter an email address and password to create your Disney+ account. If you are entitled to more than one Disney+ access, please use a different email address and password to create separate Disney+ accounts.

Activation Process for Disney 4

You are all set to go! You can start streaming on www.disneyplus.com or download the app on your mobile devices.


2. How to access Disney+ on your TV+ box6

On the home screen, you will be able to find Disney+ on the Featured Apps.
Access Disney TV box 1

If you are unable to find the Disney+ App on the home screen of the StarHub TV+ box, you can do a manual update by going to Android TV Settings > Device Preferences > About > System update > Check for update.
Alternatively, you can also go to Apps & Games > Google Play > Search for Disney+ and install.

STEP 1: Press LOG IN.
Access Disney TV box 2

STEP 2: Enter your Disney+ account email address.
Access Disney TV box 3

STEP 3: Enter your Disney+ account password.
Access Disney TV box 4

STEP 4: Start streaming!
Access Disney TV box 5


3. Activation Process for Hotstar6

Click on the link in the SMS and/or email on your mobile device to go to hotstar.com/redeem.


Follow the steps below to complete the Hotstar activation:

STEP 1: Visit hotstar.com/redeem and login by keying in your mobile number.

Activation Hotstar 1


STEP 2: Key in your verification code.

Activation Hotstar 2


STEP 3: Enter your name, age and gender.

Activation Hotstar 3


STEP 4: Key in your unique code that was sent to you via SMS/email.

Activation Hotstar 4


STEP 5: You can now start watching the best Indian entertainment on hotstar.com/sg or download the app on your mobile devices.

Activation Hotstar 5


4. How to access Hotstar6

STEP 1: On the home screen, you will be able to find Hotstar on the Featured Apps.
Access Hotstar 1

STEP 2: If you are unable to find the Hotstar app on the home screen, go to Apps & Games and search for the Hotstar app.
Access Hotstar 2

STEP 3: Select Install to install the Hotstar app.
Access Hotstar 3

STEP 4: Start streaming!
Access Hotstar 4



8
My StarHub TV+ Box is not working or responding. What should I do next?

Please reboot your StarHub TV+ Box by powering off and on the power supply to try again.


Ensure that you are running on the latest software version. If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.


If your StarHub TV+ Box is exhibiting other symptoms, you can refer to the other help articles in the Troubleshooting Guide section.


9
How do I pair my remote control?

To pair your remote control, simply follow the steps below:


STEP 1: Insert the 2 AAA batteries into the remote control.

pair my remote control 1

STEP 2: Press and hold the Rewind and Fast Forward buttons on your remote control at the same time for 5-10 seconds to pair your remote control.

pair my remote control 2A

pair my remote control 2B

pair my remote control 2C

pair my remote control 2D


10
I have issues using the Remote Control. What should I do next?

Try to remove and re-insert the batteries and try again. If the low battery indicator is lit, replace your batteries. If the issue persists, try to unpair your remote control by going to Android TV Settings > Remotes & Accessories > StarHub Remote Control > Unpair and re-pair to try again.


If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.


11
What do I need to do to view Mediacorp Free-to-air channels on StarHub TV+ Box?

You will need to login to the StarHub TV+ Box if you wish to watch Mediacorp’s Free-to-air content via StarHub TV+. Do note that Free-to-air channels are only available via the StarHub TV+ Box.


If you do not have a StarHub TV+ box, you can also access Mediacorp’s Free-to-air content by accessing this link https://www.mediacorp.sg/en/digitaltv.


Please ensure that your Internet connection is working.


Setting up your StarHub TV+ Box 


1
Installation Steps for your StarHub TV+ box



2
Getting Started with StarHub TV+


Getting Started and Connectivity


1
How do I get started on my StarHub TV+ Box?

To set-up the StarHub TV+ Box for the first time, you can refer to the Quick Start Guide included in the packaging and follow the installation steps accordingly.


For StarHub Broadband customers:


TV_Q1.png



Step 1: Connect the StarHub TV+ Box to a power socket with the power adapter.

Step 2: Connect the StarHub TV+ Box to your TV set using the HDMI cable and switch the HDMI source accordingly.

Step 3: You may connect the StarHub TV+ Box to your Internet connection via:

a) your StarHub Broadband Router using the Ethernet cable; or
b) Wi-Fi by following the on-screen instructions when powered up.

Step 4: Insert the 2 x AAA batteries provided into the remote control. Follow the on-screen instructions to pair your remote control once the box is powered on.


TV_Q1S4.png



Press and hold the Rewind and Fast-Forward buttons simultaneously until pairing is initiated. You will be notified on-screen once pairing is successful.

Step 5: Follow the on-screen instructions to complete the set-up of Android TV either using the remote control directly or via an Android phone or tablet. Note that you will need require a Google account to access Android TV services and download apps on Google Play.

Step 6: Login with your Hub iD to start viewing!

For StarHub Broadband customers:

ConnectivityN_1.png

Step 1: Connect the StarHub TV+ Box to a power socket with the power adapter.

Step 2: Connect the StarHub TV+ Box to your TV set using the HDMI cable and switch the HDMI source accordingly.

Step 3: You may connect the StarHub TV+ Box to your Internet connection via:

a) your StarHub Broadband Router using the Ethernet cable; or
b) Wi-Fi by following the on-screen instructions when powered up.

Step 4: Insert the 2 x AAA batteries provided into the remote control. Follow the on-screen instructions to pair your remote control once the box is powered on.

ConnectivityN_2.png


Press and hold the Rewind and Fast-Forward buttons simultaneously until pairing is initiated. You will be notified on-screen once pairing is successful.

Step 5: Follow the on-screen instructions to complete the set-up of Android TV either using the remote control directly or via an Android phone or tablet. Note that you will need require a Google account to access Android TV services and download apps on Google Play.

Step 6: Login with your Hub iD to start viewing!

2
How do I determine that the position of the StarHub TV+ Box is suitable for wireless connection?

Ideally, the StarHub TV+ Box should not be more than 1 room away (1 wall apart) from your current router position. After setting up, you can check the connection status by going to My Account > STB Information > Network Status.


  • Signal Strength: Ensure that it is Good.
  • Frequency: Recommended to connect to 5GHz networks (if supported)
  • RSSI value: It should be lower than -60dBm.


If your streaming experience is not ideal, you can try to re-position your router or consider additional units of Smart WiFi to improve your home WiFi coverage.

For StarHub Fibre Broadband customers, you may consider purchasing additional Smart WiFi units to improve your Wi-Fi coverage. For more details, please visit this link.


3
Can I use Google WiFi or other routers instead of Smart WiFi/Linksys EA7500 or EA8100 routers?

We strongly recommend that you use a Smart WiFi or a Linksys EA7500 or EA8100 router with the StarHub TV+ Box for a more seamless viewing experience, especially when it comes to free-to-air channels.


4
How do I log in to StarHub TV+ box?

You can try out our new login function via QR code, simply scan and follow the instructions on your screen to log in!Once the pairing is completed, you will be able to view the Home Screen, and you can start to enjoy your favourite streaming services, apps and TV shows in one place.


how do i log in 3_1


Alternatively, you may also choose to log in using your StarHub TV+ app with your Hub iD. You will need to have a Hub iD to login to the StarHub TV+ box. To sign up for a Hub iD or reset your Hub iD / password, please visit this link.


how do i loog in 3_2



For Easy Login with QR code:

 

Step 1: Login to your StarHub TV+ app with your Hub iD and Password.


Step 2: Go to More > Pair with your TV.


Step 3: Allow the StarHub TV+ app to access your phone camera (for the first time).


Step 4: Scan the QR code shown on the TV screen.


Step 5: Press OK upon successful pairing.


Note: If you are unable to see the Pair with your TV option, please update your StarHub TV+ app to the latest version via the App Store or Google Play Store.



Login with Hub iD using on-screen keyboard:


Note: To show your password on the StarHub TV+ Box, press the INFO button. Enter your Hub iD and Password to log in.


5
I am unable to log in on the StarHub TV+ Box to access my subscription. What should I do?

Please ensure that your StarHub TV+ Box software is up to date.


At the login screen, navigate to the Settings icon at the bottom right and go to Device Preferences > About > System update > Check for update. You will be notified of any new software update if it is available.


If you can login on the StarHub TV+ App but unable to do so with the same Hub iD and Password, please contact StarHub for further assistance.


If you have forgotten your Hub iD or password, you can reset it any time at this link.


6
What do I need to do to view Mediacorp Free-to-air channels on StarHub TV+ Box?

You will need to login to the StarHub TV+ Box if you wish to watch Mediacorp’s Free-to-air content via StarHub TV+. Do note that Free-to-air channels are only available via the StarHub TV+ Box.


If you do not have a StarHub TV+ box, you can also access Mediacorp’s Free-to-air content by accessing this link https://www.mediacorp.sg/en/digitaltv.


Please ensure that your Internet connection is working.


7
What is the recommended Internet speed I should have to run the StarHub TV+ Box smoothly?

The recommended Internet connection speed for High-Definition (HD) or Ultra HD (4K) content would be 10Mbps or 25Mbps respectively.


For Wi-Fi connections, connect to the 5GHz Wi-Fi network if supported by your Broadband Router as streaming quality may be affected if the Wi-Fi signal strength is weak.


For a better streaming experience, it is recommended to use a wired connection using an Ethernet cable.


8
What is the maximum display output of the StarHub TV+ Box?

The StarHub TV+ Box supports TV signals of 50Hz frequency and up to Ultra HD (4K) video resolution but is subject to content availability and your available Internet connection speed.


9
Does the StarHub TV+ Box support HDMI outputs for computer monitors or projectors?

The StarHub TV+ Box only supports HDMI output to High-bandwidth Digital Content Protection (HDCP) compliant TV sets for content copyright protection.


10
Does the StarHub TV+ Box support HDMI-CEC?

S/N

User Action

Expected Behaviour

1

When you switch on your StarHub TV+ Box.

Your TV set will be automatically switched on.

2

When you put your StarHub TV+ Box on standby.

Your TV set will not be automatically switched off.

3

When you switch on your TV set.

Your StarHub TV+ Box will be automatically switched on.

4

When you switch off your TV set.

Your StarHub TV+ Box will be automatically put on standby.


If you are encountering a black screen or flashing screen on your TV, the HDMI cable or the HDMI-CEC functionality of the StarHub TV+ Box may not be compatible. Please refer to your TV manufacturer guide on how to disable HDMI-CEC in your TV settings.  


11
Will the StarHub TV+ Box count towards the limit of 2 concurrent streams and 5 registered devices?

No, the StarHub TV+ Box comes with its dedicated streaming capacity and does not count towards the limit of 5 registered devices.


12
How do I set up Chromecast on my StarHub TV+ box?

Please click here for a step-by-step guide to set up your Chromecast with your StarHub TV+ Box.




13
I have activated the Parental PIN in the StarHub TV+ App, do I need to repeat the same for the StarHub TV+ Box?

No, the Parental PIN is synchronized to your TV Subscription.


If you have different TV Subscriptions for your StarHub TV+ App and StarHub TV+ Box, you will need to set up a different Parental PIN.


14
How do I change or reset my Parental PIN?
Change Parental PIN:

Step 1: Go to My Account > Parental Control and select the “Change PIN” option.

Step 2: Enter your existing Parental PIN and click Next.

Step 3: Enter your new Parental PIN and click Next.

Step 4: Re-enter your new Parental PIN and click Confirm.


Reset Parental PIN:

Step 1: Go to My Account > Parental Control and select the “Change PIN” option.

Step 2: Select “Forgot Parental PIN?” and a new Parental PIN will be sent to your registered Hub iD email.

Step 3: Enter the Parental PIN (provided in the email) and click Next.

Step 4: Enter your new Parental PIN and click Next.

Step 5: Re-enter your new Parental PIN and click Confirm.

15
I have created an R21 PIN in the StarHub TV+ App, do I need to repeat the same for the StarHub TV+ Box?

No, the R21 PIN is synchronized to your TV Subscription.


If you have different TV Subscriptions for your StarHub TV+ App and StarHub TV+ Box, you will need to set up a different R21 PIN.


16
How do I change or reset my R21 PIN?
Change R21 PIN:

Step 1: Go to My Account and select the “Change R21 PIN” option.

Step 2: Enter your existing R21 PIN and click Next.

Step 3: Enter your new R21 PIN and click Next.

Step 4: Re-enter your new R21 PIN and click Confirm.


Reset R21 PIN:

Step 1: Go to My Account and select the “Change R21 PIN” option.

Step 2: Select “Forgot R21 PIN?” and a new R21 PIN will be sent to your registered Hub iD email.

Step 3: Enter the R21 PIN (provided in the email) and click Next.

Step 4: Enter your new R21 PIN and click Next.

Step 5: Re-enter your new R21 PIN and click Confirm.


Viewing and Set-Top Box Features


1
How do I navigate the new User Interface?

TV_STBQ1a.png

The User Interface can be navigated primarily using the D-Pad (Up / Down / Left / Right) on the remote control and the OK button for selection or confirmation.


The Main Menu is organized into the following main sections for easy navigation:


• Guide
• Home
• TV Shows – English and Asian sub-sections
• Movies
• Store
• Apps & Games

The Secondary Menu has 4 functions:


TV_STBQ1b.png


• Search
• System Notifications
• Android TV Settings
• My Account

2
How do I start to view Live TV channels?

Simply navigate to Guide on the Main Menu and select a channel to start viewing or press the Live TV button on the remote control. You may also use your remote control to enter the 3-digit channel number directly on the Home Screen or any part of the StarHub TV+ interface.


3
How do I start to view On Demand programmes?

Simply navigate to any genre rail on the Home Screen or TV Shows or Movies in the Main Menu to select a programme to start viewing.


4
How do I toggle multi-language audio or subtitles?

TV_STBQ4.png


Step 1: Press OK and select the “Audio & Subtitles” option.

Step 2: Select the available Audio track and/or Subtitle track.

Please note that multi-language audio and subtitles are available for selected programmes only.

5
How do I change the Show Info language to Chinese?

Step 1: Select for the My Account (Avatar) icon located at the top right corner of the screen and press OK.

My Account (Avatar) Icon


Step 2: Select Preferences and press OK.

My Account - Preferences


Step 3: Select Show Info Language and press OK.

My Account - Show Info Language


Step 4: Press the Down arrow and select 中文.

Please note that this toggles the language of the Show Info only, where available. English language is the default language for the StarHub TV+ interface.

My Account - Show Info Language - Chinese


6
Why do I see this “Are you still there?” pop-up on my TV screen?

If you have been viewing Live TV continuously for 5 hours without any button press on the remote control, the StarHub TV+ Box will prompt to check if you are watching. Simply press the OK button to dismiss the pop-up.


If there is no response received from the pop-up, the StarHub TV+ Box will switch to standby mode. You can press the power button in the remote to resume your viewing.


7
How do I search for TV Shows and Movies on the StarHub TV+ Box?

TV_STBQ6.png


Select for the Search (Magnifying Glass) icon located at the top right corner of the screen and enter the title of the programme you want to watch using the on-screen keyboard.


8
How do I resume my last watched channel?

You can press the Live TV button on your remote control to tune to your last watched channel.


9
How do I resume my last watched programme(s)?

You can find your last watched programme(s) under the “Continue Watching” rail on the Home screen. Select the programme you wish to watch and click Resume.


10
How do I add a favourite channel?

TV_STBQ9.png


Step 1: Go to Guide and select the Live TV channel you wish to add.

Step 2: Press the "INFO" button on your TV+ box remote control.

Step 3: Select “Add to Favourite” and press OK.

Your favourite channels will appear under the “Favourite Channels” rail on the home screen.

11
How do I add a TV Show or Movie to my Watchlist?

TV_STBQ10.png


Step 1: Select the TV Show or Movie you wish to add to your Watchlist.

Step 2: Select “Add to Watchlist” and press OK. Your Watchlist will appear under the “Watchlist and Rentals” rail on the Home screen.

12
What is the new Time-Shift TV feature about?

Instead of a recording function, the Time-Shift TV allows you to navigate through the TV Guide to watch programmes that have aired in the last 24 hours. If you have tuned in to a programme in the middle of its airing, you will also be able to “Start Over” from the beginning. It’s better than taking the trouble to personally record your shows!


Please note that Time-Shift TV is available only for selected channels. For the list of channels, please visit this link.


13
How do I use the Time-Shift TV feature?

TV_STBQ12.png


Step 1: Go to Guide and select a Time-Shift TV channel. Time-Shift TV channels are denoted with the Rewind_icon.png icon.

Step 2: Press the Left arrow button to scroll through the programmes that have aired within the past 24 hours.

Step 3: Press OK to view the Time-Shift programme. You can rewind or fast-forward to any point within the programme like an On Demand TV Show or Movie.

14
How do I use the Start Over feature?

TV_STBQ13.png


Step 1: If the Live TV programme you are currently watching supports Start Over, you will be able to select the Rewind_icon.png icon.

Step 2: Press OK to Start Over from the beginning of the Live TV programme. You can rewind or fast-forward to any point from the beginning till the current airing time.

15
What does the “Crown” icon mean on StarHub TV+?

The “Crown” icon Crown_icon.png denotes a channel or content that you are not subscribed to at the moment. If you wish to watch the channel or content, simply press OK to subscribe.


16
Can I download content for viewing later?

No, the StarHub TV+ Box does not support offline viewing.


17
What Parental Controls are available on the StarHub TV+ Box?

You can enable the following Parental Controls with a Parental PIN:

• Restrict Purchases
• Restrict Viewing by Content Advisory Rating
• Restrict Viewing by Channel

18
How do I access Movies For Rent and Shows on Demand on the StarHub TV+ Box?

access movies for rent q18


Step 1: To access Movies for Rental services, click on the Movies tab on the home screen and search for Movies For Rental under the sub header to select a wide variety of content, ranging from movies to ethnic shows and Asian drama series.

Step 2: Now, you can shop for the video-on-demand titles you want and watch them instantly. Select from a wide variety of content, ranging from movies, sports to ethnic shows and Asian drama series. For drama series, you can rent a single episode or the entire series and enjoy them in the language you like (for series that come in dual sound). To access Video On Demand services, select the green button to purchase.

Step 3: Follow the on-screen instructions to complete your transaction. The programme will play immediately once the transaction is successful.



19
What is Home Screen Mode?

Home Screen Mode provides an option for you to enjoy LIVE TV channels without any menu selection. You can watch LIVE TV channel right after your Set-Top-Box starts up. When you press Home remote button Home Remote Button.png and start home menu, live channel can be tuned automatically if there is no action after 15 seconds.



20
What are the available Home screen mode options and the differences?

There are 2 Home screen mode options: “LIVE TV Channel” and “Home”.


If you select “Live TV Channel” mode, you can start watching Live TV Channel programmes after your Set-Top-Box starts up. With “Live TV Channel” selection, when you press Home remote button Home Remote Button.png to start home menu, Live TV channel can be tuned automatically if there is no action after 15 seconds.


If you select “Home” mode, you can browse the Home menu after your Set-Top-Box starts up and select any Live TV channels or On Demand programme you like.



21
How do I toggle Home Screen Mode?

Step 1: Click on the My Account My Account Icon.png icon located at the top right corner of the screen and press OK.

ToggleHomeScr_1.png


Step 2: Select Preferences and press OK.

ToggleHomeScr_2.png


Step 3: Select Preferred Home Screen and Press OK.

ToggleHomeScr_3.png


Step 4: Choose your Home Screen.

If you select “Live TV Channel”, you can start watching Live TV Channel programmes. Please note that Home Menu will be closed and automatically tune into a live channel after being idle for 15 seconds.

If you select “Home”, you can start browsing Home Screen and select a show.

ToggleHomeScr_4.png


Step 5: Select “Start Watching” and Press OK.

ToggleHomeScr_5.png


22
What is the new “Playlist Channel” feature about?

Instead of waiting for coming TV programmes, now you can watch any programme any time on the playlist channel of your choice.


Access the playlist channel through Guide or Input channel number.

Playlist Channel.png


You can use the D-Pad Navigation (Left & Right button) on your remote to trigger Mini EPG.

New Playlist Channel feature about 2


Then you can use the D-Pad Navigation (Left & Right button) on your remote to select the programme and press OK to watch.


23
How many devices can I log in with my Hub iD to watch my subscribed content?

You can register up to a maximum of five (5) devices and stream on two (2) devices at any one time.


24
How do I change the programme info language to Chinese?

Step 1: Select for the My Account (Avatar) icon located at the top righthand corner of the screen and press "OK".

Step 2: Select "Preferences" and press "OK".

Step 3: Select "Show Info Language" and press "OK".

Step 4: Press the Down arrow and select "中文". Please note that this toggles the language of the Show Info only, where available. English language is the default language for the StarHub TV+ interface.


Managing Your Subscriptions


1
How do I subscribe to additional TV+ Passes or Add-On Channels / Packs / Apps?
Via Store

Step 1: Go to Store and select the TV+ Pass or Add-On you wish to subscribe.

Step 2: Press OK to confirm your subscription.


Via Live TV

Step 1: Tune to the channel you wish to subscribe to and select the relevant Pack.

Step 2: Press OK to confirm your subscription.

2
How do I manage or modify my current StarHub TV+ subscription?
To manage or modify your current StarHub TV+ subscription, please download My StarHub App from the App Store or Google Play Store.


Google and Android TV Services


1
How do I download apps from the Google Play Store?

Step 1: Go to Apps & Games and launch the Google Play Store app.


Step 2: You can search or browse for apps or games to download.


You will need to login with your Google account to download apps from the Google Play Store. Please note that StarHub does not ensure third-party app compatibility with the StarHub TV+ Box.


2
How do I use the Google Voice Search?

You can simply press the Google Voice Search button (Mic Icon) once and speak to the microphone (which is located above the Google Voice Search button) on the remote control.


Examples of what you can ask:

• Video clips: Play cat videos
• Apps: Open YouTube
• Search: Search for sitcoms
• Info: Tell me about Game of Thrones

  

Do note that you will need to login with your Google account to enable certain functionalities. For more information, you may refer to: https://support.google.com/assistant/?hl=en


3
How do I use the Chromecast function?

To use the Chromecast function, the app on your mobile device, tablet or computer will need to be Chromecast-enabled.


Step 1: Ensure that your mobile device, tablet or computer is connected to the same Wi-Fi network as your StarHub TV+ Box.

Step 2: Locate and tap the Cast button on the app and select your StarHub TV+ Box (NVSH800H1) if you did not change the name in Android TV settings.

Step 3: Once you are connected, the video will be casted on your TV.

Step 4: To stop casting, tap the Cast button > Disconnect.

For more information, you may refer to: https://support.google.com/androidtv/answer/9397760?hl=en&ref_topic=6121131


4
How do I use the Screen Casting function?

You may refer to this article on the steps to cast your screen from your Android device: https://support.google.com/chromecast/answer/6059461?hl=en-SG


The Screen Casting function is only supported on Android devices running Android 5.0 or higher. Note that some devices may not be optimized for screen casting.


Software Updates


1
How do I check and ensure my StarHub TV+ Box is updated?

For Android TV Version 10:


Go to Android TV Settings > Device Preferences > About > System update > Check for update. You will be notified to install the new software update when it is made available.


Troubleshooting Guide


1
My StarHub TV+ Box is not working or responding. What should I do next?

1. Please reboot your StarHub TV+ Box by powering off and on the power supply to try again.


2. Ensure that you are running on the latest software version. If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.


3. If your StarHub TV+ Box is exhibiting other symptoms, you can refer to the other help articles in this section.


For further assistance, chat with us on Facebook or WhatsApp.


2
I am encountering a black screen on my TV. What should I do next?

Please ensure that the HDMI source on your TV is selected correctly and your StarHub TV+ Box is powered on. Try to disconnect the HDMI cable and reconnect to try again. If the issue persists, try to connect using another HDMI cable to determine if it is a faulty cable issue or attempt to switch to another HDMI port on your TV set.


If your TV supports HDMI-CEC, you may need to disable this function in your TV settings. Please refer to your TV manufacturer guide on how to disable HDMI-CEC in your TV settings.


Note that HDMI-CEC is marketed as the following:

• Samsung – AnyNet+
• LG – Simplink
• Sony (Android TV) – Bravia Sync


If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.


3
I am encountering [Error Message / Code]. What should I do next?

Error Message / Code

Troubleshooting Steps

An error has occurred. Please press the Ch Up / Down button to tune to another channel. If issue persists, please reboot your device and try again. [M7000]

  1. Please check your Internet connection and ensure that it is working.
  2. We recommend that you power off your ONT, Router and set-top box first and power on the devices in order one at a time 2 minutes apart.
  3. Once the set-top box is powered on, please ensure you are running the latest version of software and try again.
  4. If the issue persists, please contact StarHub for further assistance.

No Signal Found: Please check your Internet connection and press the Ch Up / Down button to tune to another channel. If issue persists, please reboot your device and try again. [M7002]

  1. Please check your Internet connection and ensure that it is working.
  2. We recommend that you power off your ONT, Router and set-top box first and power on the devices in order one at a time 2 minutes apart.
  3. If the issue persists, please contact StarHub for further assistance.

4
My StarHub TV+ Boxis stuck at the Apps & Games screen after powering up. What should I do next?

If your StarHub TV+ Box is connected via Ethernet:

Step 1: Check that your physical cable connection is tightly secured.
Step 2: Go to Android TV Settings > Network & Internet and check the Ethernet status.
Step 3: Go to Android TV Settings > Apps > StarHub TV+ and select Force Stop and then select Open.
Step 4: The interface should reload.


If your StarHub TV+ Box is connected via Wi-Fi:

Step 1: Go to Android TV Settings > Network & Internet and check the Wi-Fi status.
Step 2: Toggle Off and On the Wi-Fi connection to reconnect.
Step 3: The interface should reload.

5
I am having audio issues with my StarHub TV+ box. What should I do?

Here are some things you can do if you're experiencing audio issues:

  • Check if the TV is muted using your TV and StarHub remote control.
  • Switch off your devices (TV, TV+ box, router, ONT) and ensure all cables are properly connected before switching them on again in this order: ONT, router, TV+ box, TV. Also, please use the HDMI cable to connect the TV+ box to the TV.
  • If you're using a soundbar or another external audio equipment, pair it with the TV+ box instead of the TV.

6
I have issues using the Remote Control. What should I do next?

Try to remove and re-insert the batteries and try again. If the low battery indicator is lit, replace your batteries. If the issue persists, try to unpair your remote control by going to Android TV Settings > Remotes & Accessories > StarHub Remote Control > Unpair and re-pair to try again.


If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.


7
How do I re-pair the Remote Control to the StarHub TV+ Box?

TT_6.png


To re-initiate pairing, use a pin to press the Bluetooth button on the back of the StarHub TV+ Box. Follow the on-screen instructions to pair your remote control again.


8
I am experiencing poor Wi-Fi connection on my StarHub TV+ Box. What should I do?

TT_7.png


Step 1: Go to My Account > STB Information > Network status.
Step 2: Check that Signal strength should be Good and Frequency should be 5GHz.
Step 3: Check that RSSI value should be -60dBm or lower.
Step 4: If the connected Frequency is 2.4GHz, please reboot your router and StarHub TV+ Box.


For the best Wi-Fi performance, use the 5GHz band on your wireless router if supported. Also, do not place the StarHub TV+ Box in a cabinet as it may impact Wi-Fi signal strength.


If you continue to encounter Wi-Fi network issues, ensure that your Internet connection is working properly or try to reboot your modem/optical network terminal and router. A wired connection using the Ethernet cable is recommended in this case.


For StarHub Fibre Broadband customers, you may consider purchasing additional Smart Wifi units to improve your Wi-Fi coverage. For more details, please visit this link.


9
Why is my voice not registering when I am using the Google Voice Search?

Please check and ensure that the volume is not “mute” when you are speaking to the Google Voice Search.


10
Does Google Voice Search support Singlish or other languages other than English?
You may refer to this article for more information:

11
Why is the app I downloaded from Google Play Store not working?
The app you have downloaded may not be optimized for the StarHub TV+ Box.

Please contact the app developer directly for more information.


Device Support


1
My StarHub TV+ Box is not working out-of-the-box. What should I do?

If your StarHub TV+ Box is not working out-of-the-box within the first 14 days, you may contact our customer service for an 1-1 replacement via delivery to your home address.


Alternatively, you may visit any one of the following StarHub Shops:


• Jurong Point
• Nex
• Plaza Singapura
• Tampines Mall

2
My StarHub TV+ Box or Remote Control is faulty. Where can I do a 1-1 exchange?

You may visit any one of the following StarHub Shops:


• Jurong Point
• Nex
• Plaza Singapura
• Tampines Mall


If your StarHub TV+ Box is faulty, please remember to bring along the following:


• StarHub TV+ Box
• Remote Control
• Power Adapter
• HDMI Cable
• Ethernet Cable

If your Remote Control is faulty, you will only need to bring along the Remote Control.


Linksys Router Support


1
Do I need to be a StarHub Fibre Broadband subscriber in order to use the Linksys Router to connect to the StarHub TV+ Box to watch Mediacorp’s Free-to-air and/or cross-carriage channels?

Once your Starhub TV+ box  is connected to the internet, you can simply log in to the StarHub TV+ Box to watch Mediacorp’s Free-to-air channels.


You will need to be subscribed to StarHub Fibre Broadband with the same billing account and service address as your StarHub TV+ subscription in order to use the Linksys Router with your StarHub TV+ Box to watch cross-carriage channels.


2
How would a typical set-up for Linksys Router with the StarHub TV+ Box look like?

For single box set-up:

single box set-up


For multiple boxes set-up:

multiple boxes set-up


3
How do I know if my Linksys Router (EA7500v2/EA8100) is compatible with StarHub TV+ Box?

Please ensure that you are running the latest firmware version and you have not disabled the Automatic Firmware Update function:

  • EA7500v2: 2.0.8.203018
  • EA8100: 1.0.2.203018

You can download the Linksys App from the App Store or Google Play Store.

Linksys App

  1. To check the current firmware version, select the menu icon.
  2. Under menu, select Network Administration
  3. Under Network Administration, ensure that Automatic Firmware Update is enabled.
  4. Select your Linksys Router and ensure that the Firmware Version is updated.

4
How do I modify my set-up from Fibre TV Set-Top Box to StarHub TV+ Box with the Linksys Router?

For single box set-up:

single box modify set-up

Step 1:

  • Disconnect the Ethernet Cable from the ONT/VeONT Port 2 and the Fibre TV Set-Top Box (IPTV Port).
  • Disconnect the Power Adapter and HDMI Cable from the Fibre TV Set-Top Box.
  • Return the Fibre TV Set-Top Box, Power Adapter and Remote Control to our Hub Troopers during the delivery appointment of your StarHub TV+ Box.


single box modify set-up2

Step 2:

  • Once you have received your StarHub TV+ Box, you can connect the Ethernet Cable to any of the available Ethernet Ports of the Linksys Router. Follow the Quick Start Guide to continue set-up.


For multiple boxes set-up:

multiple boxes modify set-up1

Step 1:

  • Disconnect the Ethernet Cable from the ONT/VeONT Port 2 and the IP Switch.
  • Disconnect the Ethernet Cables from the IP Switch and Data Point(s) from the Fibre TV Set-Top Boxes. 
  • Disconnect the Power Adapter and HDMI Cable from the Fibre TV Set-Top Boxes.
  • Return the Fibre TV Set-Top Boxes, Power Adapters and Remote Controls to our Hub Troopers during the delivery appointment of your StarHub TV+ Box.


multiple boxes modify set-up2

Step 2:

  • Once you have received your StarHub TV+ Box, you can connect the Ethernet Cable to any of the available Ethernet Ports of the Linksys Router. Follow the Quick Start Guide to continue set-up.
  • For the additional StarHub TV+ Box(es), you can connect the Ethernet Cable to your existing Data Point(s) previously for the Fibre TV Set-Top Box(es). Note that the other end of the Data Point(s) should be connected to any of the available Ethernet Ports of the Linksys Router.

5
How do I ensure that my StarHub TV+ Box is connected properly to the Linksys Router to receive cross-carriage channels?

My Account (Avatar) Icon

Step 1: Select for the My Account (Avatar) icon located at the top right corner of the screen and press OK.


My Account - STB Information

Step 2: Select STB Information and press OK.


My Account - Network Status

Step 3: Select Network Status and check that you are connected via Ethernet and your IP Address is 192.168.10.XXX.


My Account - Service Status

Step 4: Select Service Status and check that your STB Mode is “On-Net”.


6
How can I ensure my Linksys router firmware is up to date?

To update the router firmware:

Use a laptop or desktop computer and launch a web browser. Enter 192.168.1.1 in the address bar.

Linksys Router Support FAQ 7


Under the “Access Router” field, enter the password and click Sign In. If you have not changed the password, the default password is “admin”.

From the left menu, select “Connectivity”.

linksys router firmware 2


a. Under “Router Firmware Update” field, select “Automatic”.

b. Under “Time Zone” field, select “(GMT+08:00) Singapore, Taiwan, Russia”.

c. Click “Check for Updates” and follow the on-screen instructions to complete the upgrade.

linksys router firmware 3


7
Can I connect another router to the Linksys Router when I set up the StarHub TV+ Box?

We strongly recommend you use 1 router model for your home set-up for your Broadband and StarHub TV+ service.


Connecting multiple router models for the same Broadband connection is not recommended.

Multiple router models set up


8
I am currently using Fibre TV with EOCC connection. Can I continue to use my Linksys router for my StarHub TV+ Box set-up?

EOCC Front - Back

If you are currently using Ethernet Over Coaxial Converters (EOCC) for your fibre TV connection, we strongly encourage you to take up Smart WiFi for your StarHub TV+ Box set-up. Using EOCC with StarHub TV+ Box is not recommended.


To know more about Smart WiFi, please visit this page.