You are receiving a TV+ box because your current Fibre TV set-top box is no longer supported. Simply follow the self-installation guide to  set it up, so that you  can continue enjoying your subscribed channels without interruption.

Your monthly subscription will remain the same and you will continue to enjoy your existing subscribed channels. 

The Fibre TV platform will cease and you will need to switch to TV+ to continue watching your subscribed channels. 

Please install your new TV+ Box within 4 days of receiving it to ensure uninterrupted access to your TV service. 

The Fibre TV service will be disconnected within 4 days and you will no longer be able to  watch your subscribed channels. 

Simply follow the step-by-step installation guide included with the TV+ box.

TV+ requires an active internet connection to access channels and content. You may use any broadband service provider. 

You can connect the TV+ Box using Wi-Fi or an Ethernet cable.

For the best viewing experience, we recommend using a wired Ethernet connection whenever possible.

You do not need to return your existing Fibre TV set-top box.

Once your TV service has been successfully migrated to TV+, the Fibre TV set-top box can be disposed responsibly at an e-waste recycling bin.

We encourage you to seek assistance from a family member or friend if available.

If you still require help, please contact our support hotline at 1633 for assistance.

If our records indicate that the TV+ Box has been delivered but you are unable to locate it:

• Check your letterbox.
• Check with members of your household.
• Refer to the SMS from Singpost to track your TV+ box delivery status.

If you still cannot find it, contact us at 1630 for assistance.