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Mobile Services

SmartSurf SharePlus

  1. What is this SmartSurf SharePlus plan about?
    SmartSurf SharePlus is a dependent mobile plan that StarHub is offering to our customers. With the subscription of this plan, the user of that mobile line (the "Dependent Line") will thereafter be able to share the bundled local outgoing minutes, data and SMS of another line (the "Main Line").
  2. What are the other benefits which I can also enjoy under the SharePlus plan?
    For every subscription of a SharePlus plan, an additional 1000 bundled SMS will be added to the Main Line's bundled SMS. These additional 1000 bundled SMS will be available for use by both the Main Line and Dependent Line.

    The Dependent Line will also be entitled to benefits such as All-Day Free Incoming Calls and the flexibility of converting bundled SMS to Bundled MMS.

    In addition, SharePlus plan gets to share the bundled 100 outgoing video call minutes the Main Line is entitled to per month
  3. How am I charged for the excess usages?
    Excess  outgoing voice is charged at 16.05cents/min while excess SMS is charged at 5.35 cents/SMS. Excess data usage is charged to individual mobile line at 0.0107cent/KB up to maximum $6.42 per gigabyte block and capped at $64.20/month. Example: Customer exceeded the data usages for his Main Line and 2 dependent lines will have his bill capped at maximum $64.20 x 3 lines.
  4. SharePlus plan subject to a minimum contractual period?
    No. You may choose to terminate the line Dependent Line at anytime, or change the Dependent Line from the SharePlus plan to any of our existing Mobile Service Voice Plans (e.g. PowerValue 100).
  5. Are there any criteria required in order to sign up to this SharePlus plan?
    Yes. The Main Line must be on one of the following selected plans that we are offering – SmartSurf Value, SmartSurf Premium or SmartSurf Elite.

    In addition, the Main Line subscriber would need to be above 21 years of age; and a Singaporean or Permanent Resident. The SharePlus plan is also available for sign up if the Main Line subscriber is a foreigner holding on to one of the following foreigner pass types – P1, P2, PEP, Diplomat, Q1, Non-Diplomat, EntrePass, Training Visit Pass.

    Kindly note that the maximum number of lines allowed must not be exceeded with this subscriptions and you are only allowed to subscribe to a maximum of 2 Dependent Lines per NRIC/FIN. Other existing policies pertaining to StarHub Mobile subscription will also apply.
  6. Do I have to subscribe to a new StarHub Mobile line in order to subscribe to SharePlus?
    No. If you have an existing StarHub mobile line which is no longer on a contract, you may request to change that line to SharePlus. Do note that for any change of plan from an existing StarHub mobile line to SharePlus, a fee of $10.70 for the change of plan will apply. For new sign up to StarHub mobile post-paid line for the subscription of SharePlus, a prevailing one time registration and SIM card charge of $37.45 will apply.
  7. Must the Dependent Line and the Main Line be subscribed under the same person/account?
    Yes, the Dependent Line and the Main Line must be subscribed under the same person and also, under the same account.
  8. What is the maximum number of Dependent Line(s) that I can subscribe to 1 Main Line?
    There is a maximum of 2 Dependent Line(s) per Main Line, subject to no more than 2 Dependent Lines per NRIC/FIN at any point.
  9. Is this service applicable to BRN-registered customers as well?
    No. The service is only applicable to NRIC/FIN registered customers.
  10. I would like to sign up a new StarHub Mobile line for the SharePlus plan. Would I be able to immediately use the service and also enjoy the free bundled local outgoing minutes and SMS available on the Main Line after that?
    You would be able to use the service immediately after sign up. However, as the processing will take up to 3 working days, any local outgoing calls and SMS utilised by the Dependent Line will be chargeable and will not be deducted from the Main Line's free bundled units. If the SharePlus plan is entitled to Free IDD 018 to 18 Destinations, all IDD 018 calls will also be chargeable during the processing period.
  11. What happens if I were to subscribe to SharePlus plan during my billing cycle?  Will the subscription charge and bundled units be pro-rated?
    Yes. If you subscribe to the SharePlus plan in the middle of your bill cycle, the subscription charge, bundled local outgoing minutes and SMS will be pro-rated accordingly.
  12. I have 2 lines registered under my name but under 2 different accounts. I would like to change one of the lines to the SharePlus plan. What should I do?
    You may call our Customer Care hotline at 1633 or visit our any of Customer Service Centres to request to transfer one of the lines to the other account and make your request to change the service plan to SharePlus. (Please ensure that the intended Main Line must be on one of the eligible plans and the intended Dependent Line is not on a contract). Kindly note that the backend processing may take up to 3 working days to complete (i.e. intended Dependent Line can only use the free units from Main Line after 3 working days). In addition, there is an applicable fee of for change of plan to SharePlus for the Dependent Line.
  13. My mother has an existing StarHub Mobile line registered under her name and we would like to change that line to SharePlus in order for her to share the bundle airtime and SMS on my existing StarHub mobile line. What should I do?
    You would need to proceed to any of our Customer Service Centres with your mother to request for the transfer of ownership of that line to your name and account instead. At our Customer Service Centre, please also highlight your request to subscribe to SharePlus and let us know which lines are intended to be the Main Line and Dependent Line. The backend processing will take up to 3 working days to be completed so the intended Dependent Line is expected to be able to share the bundled airtime/SMS of the Main Line about 3 days after the request was made at the Customer Service Centre.        
  14. What happens if I decide to terminate the Main Line?
    As SharePlus is offered as a dependent plan to the Main Line, if you choose to terminate the Main Line, the Dependent Line would not be allowed to be retained on SharePlus plan and would be converted to standalone SmartSurf Value plan. If you wish to change the Dependent Line to other mobile plan, please request for a change of service plan prior to or at point of request to terminate the Main Line.
  15. Do I need to activate a Value-added Service (e.g. Caller Number Display) on the Dependent Line separately if the Main Line is already subscribed to the Value-added Service?
    Yes. Any request for activation of Value-added Service on the Dependent Line will have to be made separately and the related charges will be billed separately under the Dependent Line instead.         
  16. Can I subscribe to any of your StarHub Mobile Value-added Services on the Dependent Line?
    With the exception of Multi-SIM, all the existing Value-added Services which we are offering on our StarHub mobile services will be available for subscription on the Dependent Line. Please note that charges are applicable for the subscription to these Value-added Services.
  17. How will I be billed for the usage on the Dependent Line?
    The Dependent Line will have to be registered under the same account as the Main Line. The monthly subscription charges, any other usage and subscription charges pertaining to any Value-added Services subscribed under the Dependent Line will be listed separately under “Dependent Line” section in the same bill.
  18. If I were to change the existing plan on my Main Line, will I still be able to continue the SharePlus plan on my Dependent Line?
    If you are changing the plan on your Main Line to another eligible plan (i.e. SmartSurf Elite), you will still be able to continue the SharePlus plan. However, if you choose to change to a non-eligible plan (e.g. PowerValue 100), the existing Dependent Line would have to be changed to other service voice plans or be terminated.
  19. Can I purchase a handset at a subsidised price (i.e. discounted price from the Retail Price) for a new line which I intend to subscribe to the SharePlus plan?
    Unless otherwise stated, any promotional handset offer from StarHub is not applicable to the SharePlus plan subscription.
  20. Will I be able to enjoy Hub Club discount off the monthly subscription of SharePlus plan?
    If you are an existing Hub Club member, you will continue to enjoy Hub Club discount off the monthly subscription for Main line only. Dependent lines are NOT eligible for Hub Club membership or discount.
  21. Will I be able to accumulate StarHub Rewards Points on my Dependent Line?
    Yes.
  22. Can I share the FREE 100 SMS with GIRO or recurrent credit card payment with the Dependent Line as well?
    No. The 100 free SMS is only available for use on the Main Line and cannot be shared with the Dependent Line.
  23. What happens if I were to request for a suspension of my Main Line?
    The Dependent Line will be kept active (unless you request for a suspension of the Dependent Line as well) but all usage will be chargeable at the prevailing rates (i.e. no access to the free bundled units of the Main Line).