Changing of Star Plan / Unlimited+ / Platinum


1
Can I upgrade my Star Plan to a Unlimited+ or Platinum Plan?

Yes, you can upgrade from Star Plan to a Unlimited+ or Platinum Plan now on your StarHub App. Simply follow these quick steps: 

  • Open your StarHub app and tap "More" (bottom menu)
  • Select "Manage Plan & Add-Ons"
  • Select the mobile mobile
  • Tap "Change Plan" on the plan you wish to switch from
  • Select your preferred Unlimited+ Plan
  • Your new Unlimited+ Plan will be activated in the next billing cycle.

Your new Unlimited+ Plan will be activated in the next billing cycle. We got you.


2
Can I change my Unlimited+ or Platinum Plan?

Yes, you can switch between Unlimited+ and Platinum Plans anytime based on your
needs. Your new plan will take effect in the next billing cycle.


Simply follow these steps:

  • Open your StarHub app and tap "More" (bottom menu)
  • Select "Manage Plan & Add-Ons"
  • Select the mobile mobile
  • Tap "Change Plan" on the Unlimited+ plan you wish to switch from
  • Select your preferred Unlimited+ Plan
  • Your new Unlimited+ Plan will be activated in the next billing cycle

Please note that the savings you get from multi-line discounts will change depending on the plan you're on. You'll not enjoy any multi-line discounts with Lite plan. Find out more here
.


3
Can I change from Unlimited+ / Platinum Plans to another StarHub postpaid?

Please note that requests to switch to Unlimited+ / Platinum Plans are non-reversible. If you need clarity on your options, here’s what we can do next: you can instantly chat with our HubBot via the StarHub app, or call 1633 to speak directly with our HubCare team to find a solution that works for you.


4
What will happen to my existing offer/promotion/add-on if I change my Star Plan, Unlimited+ or Platinum Plan?

Any previous promotions or discounts will end once your plan change takes effect on your next renewal date. You can choose to retain or remove any eligible add-ons during the change plan request. Do note that some add-ons may not be compatible with your new plan.


5
Will I incur early termination charges if I change my Star Plan, Unlimited+ or Platinum Plan?

There is no early termination charge for changing your plans as Star Plan, Unlimited+, or Platinum Plan are entirely contract-free—we got you. You are free to switch layouts whenever your needs change. 


6
Will I have pro-rated charges if I change my plan?

There will be no pro-rated charges as your plan change will only take effect on your next renewal date.