Our records indicate that your TV+ set-top box was unable to automatically update to the latest software version. To ensure continued, uninterrupted access to TV+ services and features, you are required to manually update your set-top box.

Please ensure that your TV+ set-top box is updated to the following version:

• App Version: 4.619.311

To check the TV+ app version:

1. Switch on your TV+ set-top box, navigate to Settings.
2. Select About App 

Follow these simple steps:

1. Power OFF and ON the TV+ set-top box from the main power supply. 
2. Navigate to Settings (gear icon). 
3. Select System and Select More Settings 
   
   
   
   
   
   
4. Select Device Preferences and select About
   
   
   
   
5. Select System Update followed by Check for update
   
   
   
   
   
   
6. Follow the on-screen instructions to complete the update process.

If the update fails to complete, your set-top box may not have enough free storage space. Try the following steps to clear space and retry.

1. Uninstall any unused or unwanted apps from your set-top box to free up space.
2. Go back to Settings > System > More Settings > Device Preferences > About > System Update > Check for update.
3. Retry the software update.

If the update continues to fail after freeing up storage space, perform a Factory Reset on your TV+ set-top box. 

Important Warning: Performing a factory reset will permanently erase all internal storage, including your Google Account, downloaded apps, and custom set-top box settings.

Before you begin: Ensure you have your Hub iD and password, as you will need to log back in once the process is complete.

How to perform a Factory Reset:

1. Switch on your TV+ set-top box and navigate to Settings (gear icon).
2. Select System > More Settings.
3. Select Device Preferences > About.
4. Select Factory Reset and confirm your selection.

After the Reset:

Once the factory reset completes and your set-top box restarts, you will need to:

• Re-pair your remote control by following the on-screen prompts.
• Reconnect to your Wi-Fi network (this step is skipped automatically if you are using a wired Ethernet connection).
• Sign back in using your Hub iD and password.

After the update finishes, you can check your device's current software version under your set-top box Settings menu. Confirm that your device displays: App Version: 4.619.311.

If you do not update your TV+ set-top box by 31 July 2026, you will not be able to stream your StarHub TV+ content until your software is updated to the required version (4.619.311).

If you continue to experience issues after attempting the troubleshooting steps above, you may visit our StarHub Shops for an 1-1 exchange.

Quick Start Guide

You can enjoy free-to-air channels on the StarHub TV+ Box with an Internet connection from any Internet service provider. Simply login using your Hub iD and password.

The StarHub TV+ Box will be connecting to video streams for Mediacorp free-to-air channels over the Internet, similar to how Mediacorp’s mewatch app is providing Live TV access for their users. As such, there will be some differences in terms of your viewing experience.

*Note: based on content availability from source

You may contact Mediacorp Customer Support for any feedback at the following:

• Email: tellmediacorpdigital@mediacorp.com.sg
• Leave a feedback: https://www4.mewatch.sg/reportaproblem

There are 2 options to login on the StarHub TV+ Box:

Easy Login with Hub iD

•  You can access the full suite of TV+ features including Parental Controls, R21 content (if available) and Instant Buy via Store.

 

Check if you have an existing Hub iD, otherwise please create an email address to set up your Hub iD account.

To create a Hub iD, simply scan this QR code.

Or visit starhub.com/hubid-signup. Enter your email address and password. Check the box beside I’m not a robot. Then select Next.

Enter the verification code that was sent to your email inbox. Then select Next.

When you see this screen, you have completed the Hub iD creation.

If you already have a Hub iD, download and install the StarHub TV+ mobile app (download from App Store or Google Play Store via the respective QR codes) and login with your Hub iD and password.

If you would like to change your Hub iD password: 

     •  Log in to your Hub iD.
     •  Click on Change password under Hub iD profile.

Enter your current and new password and click Save.

If you forgot your Hub iD or password: 

     •  Click here.
     •  Select either Forgot your Hub iD? Or Forgot your Password? to proceed. 

To set up your Google account for the first time, refer to the steps below:

STEP 1: Select your preferred language for the set-up process.

If your StarHub TV+ box is connected to your router via the Ethernet cable, you will see this screen.

Select Continue to proceed. If your StarHub TV+ box is not connected to your router via the Ethernet cable, you will see this screen.

 

Select your Wi-Fi network and input the Wi-Fi network password to proceed.

If you have a Google account, select Sign In. We recommend that you sign into your account, so you can enjoy Android TV services such as the Google Play Store. If you do not have a Google account, select Skip. Continue with Step 3.

 

STEP 2: To sign in using your remote control, select Use your remote.

Using the D-Pad Navigation on your remote, enter your Google account log-in and password.

STEP 3: Select Accept to accept the Terms of Service.

For Google Services, select Accept to continue. You can turn off Use location and/or Help improve Android by unchecking the checkboxes respectively.

STEP 4: Follow the on-screen instructions to set up your Google Assistant.

 

STEP 5: You will be introduced to the Google features available on the StarHub TV+ Box. Press the right arrow button on your remote control to continue.

 

Your Google set-up is now complete.

 

Once you have chosen your language selection for your StarHub TV+ Box user interface, you will be prompted with the login options.

Simply visit our support page.
Under TV & Entertainment, you’ll find Activation Guides with detailed instructions for popular streaming apps. Just select the app you want to set up and follow the guide provided.

Please reboot your StarHub TV+ Box by powering off and on the power supply to try again.

Ensure that you are running on the latest software version. If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.

If your StarHub TV+ Box is exhibiting other symptoms, you can refer to the other help articles in the Troubleshooting Guide section.

To pair your remote control, simply follow the steps below:

STEP 1: Insert the 2 AAA batteries into the remote control.

STEP 2: Press and hold the Rewind and Fast Forward buttons on your remote control at the same time for 5-10 seconds to pair your remote control.

Note: Each remote control is uniquely paired to a specific TV+ Box during setup. If you have more than one TV+ Box at home, ensure you use the remote control assigned to that box. Using a different remote control may result in the box not responding to commands.

Try to remove and re-insert the batteries and try again. If the low battery indicator is lit, replace your batteries. If the issue persists, try to unpair your remote control by going to Android TV Settings > Remotes & Accessories > StarHub Remote Control > Unpair and re-pair to try again.

If the issue persists, you may visit our StarHub Shops for an 1-1 exchange.

To set-up the StarHub TV+ Box for the first time, you can refer to the Quick Start Guide (included in the packaging if available) and follow the installation steps accordingly.

Step 1: Connect the StarHub TV+ Box to a power socket with the power adapter.

Step 2: Connect the StarHub TV+ Box to your TV set using the HDMI cable and switch the HDMI source accordingly.

Step 3: You may connect the StarHub TV+ Box to your Internet connection via:

a) your Broadband Router using the Ethernet cable; or

b) Wi-Fi by following the on-screen instructions when powered up.

Step 4: Insert the 2 x AAA batteries provided into the remote control. Follow the on-screen instructions to pair your remote control once the box is powered on.

 

Press and hold the Rewind and Fast-Forward buttons simultaneously until pairing is initiated. You will be notified on-screen once pairing is successful.

Step 5: Follow the on-screen instructions to complete the set-up of Android TV either using the remote control directly or via an Android phone or tablet. Note that you will need require a Google account to access Android TV services and download apps on Google Play.

Step 6: Login with your Hub iD to start viewing!

Ideally, the StarHub TV+ Box should not be more than 1 room away (1 wall apart) from your current router position. After setting up, you can check the connection status by going to Settings > System > Network and Internet and refer to your connected Wi-Fi network..

• Frequency: Recommended to connect to 5GHz networks (if supported)
• RSSI value: It should be lower than -60dBm.
• Press OK to check the Signal Strength: Ensure that it is Good or Excellent.

If your streaming experience is not ideal, you can try to re-position your router or consider additional routers to improve your home Wi-Fi coverage.

There are 2 options to login on the StarHub TV+ Box:

Easy Login with Hub iD

•  You can access the full suite of TV+ features including Parental Controls, R21 content (if available) and Instant Buy via Store.
•  If you are already logged in with your Hub iD on your StarHub TV+ mobile app, simply go to More > Pair with your TV to scan the on-screen QR code. Once the pairing is completed, you will be able to view the Home Screen, and you can start to enjoy your favourite streaming services, apps, and TV shows in one place.
•  Alternatively, you may also choose to log in using your Hub iD and password using your remote control and the on-screen keyboard.

To sign up for a Hub iD or reset your Hub iD / password, please visit this link.

Auto Login (without Hub iD)

•  This is only available on StarHub TV+ set-top boxes as a simpler option where you can access most of the TV+ features excluding Parental Controls, R21 content and Instant Buy via Store.

Certain programmes on Mediacorp Free-to-air channels may not be available due to restricted broadcasting rights.

The recommended Internet connection speed for High-Definition (HD) or Ultra HD (4K) content would be 10Mbps or 25Mbps respectively.

For Wi-Fi connections, connect to the 5GHz Wi-Fi network if supported by your Broadband router as streaming quality may be affected if the Wi-Fi signal strength is weak.

For a better streaming experience, it is recommended to use a wired connection using an Ethernet cable.

If you are encountering a black screen or flashing screen on your TV, the HDMI cable or the HDMI-CEC functionality of the StarHub TV+ Box may not be compatible. Please refer to your TV manufacturer guide on how to disable HDMI-CEC in your TV settings.

Quick Start Guide