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Yes, you can purchase any Samsung Galaxy S or Z Series with the 5G Senior Plan.

Want even bigger savings? Customers aged 60 and above can upgrade to a 5G Unlimited+ Max or 5G Platinum plan to enjoy:

• Up to $480 in extra device savings (stackable with device discounts)
  
• Monthly DeviceDollars to offset your device instalments

Find out more at www.starhub.com/seniors.

After you have placed a successful order for the all-new Samsung Galaxy Z Fold8 Ultra | Fold8 | Flip8, you can submit your trade-in request here.

Your trade-in bonus will be issued as a bonus value on top of your trade-in device's base value. 

Prefer to drop by? Visit our trade‑in booth for a free device consultation.
Dates: 15 & 16 August 2026
Open for trade-in: 11am-9pm (Daily)
Exclusively at StarHub's flagship at Paragon #B1-29

To claim your $300 trade-in bonus, simply follow these steps:

• Pre-order your Samsung Galaxy Z Fold8 Ultra | Fold8 | Flip8 via StarHub between 23 July 2026, 9am and 13 August 2026, 11:59pm.
  
• Receive your new device and submit your trade-in details here 
  
• Schedule a doorstep pickup anytime, or drop it off at our Paragon trade-in booth (15-16 August 2026) and receive your cashback in just 2 working days.

You can lock in up to 50% trade-in value for your Samsung Galaxy Z Series device when you purchase through StarHub and remain subscribed to SmartSupport from day 1.

You can choose to upgrade to the next generation of Samsung Galaxy Z Series devices anytime between the official launch date and 31 August 2027 to receive 50% of your device’s RRP*

Check the RRP value of your device here.

* Device RRP is the undiscounted S$ retail price of your Device (including GST) on the date the Device was launched by the Device OEM in Singapore.

* Upgrades are exclusively applicable to the latest Samsung Galaxy Z Fold8 Ultra, Z Fold8 and Z Flip8 devices launched in Singapore at the time of the upgrade request.

Simply purchase Samsung Galaxy’s Z Series from StarHub with SmartSupport during the promotional period (until 31 August 2026).

You must remain subscribed to SmartSupport until you’re ready to upgrade your device to qualify for the trade-in guarantee. Please note that this offer is exclusively applicable for upgrades to the next-generation Samsung Galaxy Z Series.

Learn more about the trade-in guarantee here. 

Learn more about SmartSupport. 

Your SmartSupport includes a trade-in guarantee feature only if you purchase Samsung Galaxy Z Series and SmartSupport between official launch date of Samsung Galaxy Z Flip and Fold 8 Series and 31 August 2026

You can request for an upgrade starting from the launch of the next generation Samsung Galaxy Z Series, up until 31 August 2027. To be eligible, your new generation Samsung Galaxy Z Series device must have been purchased from StarHub during the qualifying period.

Yes, you fully own the device. During the upgrade window between launch of next generation Samsung Galaxy Z Series and 31 August 2027 or  you may choose to:

• Upgrade your device and receive the guaranteed upgrade value
  
• Or keep the phone—the choice is yours.

No. Only your Samsung Galaxy Z Series devices registered with SmartSupport (with a continuous subscription from purchase till upgrade) is eligible for this program.

The device must:

• Be in Good Working condition.*
  
• Be factory reset.
  
• Have a matching IMEI number as registered at the point of purchase.
  

*Good Working Condition: The device is fully functional, with some minor wear and tear.

You can request for an upgrade starting from the launch of the next generation Samsung Galaxy Z Series, up until 31 August 2027. To be eligible, your new generation Samsung Galaxy Z Series device must have been purchased from StarHub during the qualifying period. 

• Purchase the next generation of Samsung Galaxy Z Series from StarHub
• Log in to the SmartSupport Portal and submit your upgrade request.
• Select the device you wish to trade in.
• Upload the receipt of your new device purchase (refer to the next FAQ for receipt requirements).
• Indicate the condition of your device.
• Review the trade-in quote provided before submitting the request.
• Once you accept the quote, our team will verify your submission and receipt. We will then contact you to arrange a device pick-up.
• After collection, payment will be transferred to your PayNow account within 2 business days.
  

*Before handing over your device, please remember to back up your device data, factory reset your device and deactivate any device locks

To complete the upgrade process, you must submit the purchase receipt for the next-generation Galaxy Z Series which meets the following criteria:

• The receipt must be issued by one of the following:
  
  • StarHub retail shop
    
  • StarHub online store
    
  • StarHub Exclusive Partners
    
• The receipt must include the purchased device's Make, Model, Capacity, Color, IMEI, and the date of purchase.
  
• The receipt must be for the latest Galaxy Z Series (after Galaxy Z Fold8 Ultra | Fold8 | Flip8) and dated on or before 31 August 2027.

• A specialist will verify your device’s condition.
  
• If it matches your declared condition, your device will be collected.
  
• If the conditions differ, a non-good working condition fee of $280 will apply and offset against total trade-in value.
  
• You can accept or reject the revised quote. There’s no obligation to proceed.

Yes, a non-good working condition fee applies if the device has:

1. Has discoloured, cracked or damaged body/glass
   
2. Has display issues (burn-in, bleeding, dead pixels)
   
3. Has impaired functionality
   
4. Has non-genuine parts or missing components
   
5. Has a swollen battery
   
6. Has liquid damage or a bent/broken frame
   
7. Fails to power on or charge
   
8. Has been subject to modification
   
9. Has damaged connectors or a faulty SIM reader
   

If your device falls under any of the above conditions, a non-good working condition fee of $500 will apply and offset against total trade-in value