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About Star Plans
What is Star Plans?
Star Plan is StarHub’s no-contract SIM only plan. With Star Plan, you can enjoy the perks of joining Singapore’s #1 awarded network – best speeds, streaming and customer experience – plus, the freedom from 2-year mobile contracts, with no shocking bills, ever. Checking data usage, changing add-ons and accessing customer care and live agents 24/7 are all at your fingertips on StarHub App.
Can I purchase a mobile device with Star Plan?
You can get any new mobile device with Star Plan (get a new line or use your existing line). Choose to pay today or buy now pay later and save up to $500 without the traditional 2-year mobile contracts.
What makes Star Plan different from 2-year mobile contracts out there?
- It’s SIM only, no contract! Feel free to get add-ons or update your plan any time.
- Get no shocking bills, no excess charges, ever. All services are pre-payment, including roaming
- Buy new device anytime and enjoy 0% interest and up to $500 savings when you buy now pay later with Star Plan.
- Receive 24/7 customer support – engage with us via chat on StarHub app any time and receive live agent assistance.
- No more bills, just e-receipt.
What is difference between our existing plans & Star Plans?
| No | New key features! | Mobile+ plans (2YR device contracts) | SIM-Only plans | Star Plans (New SIM-Only plans) |
| 1 | Trust | Have PPU (min, GB, SMS, roaming) | Have PPU (min, GB, SMS, roaming) | Fully upfront payment. No bill shocks |
| 2 | Devices | Comes with devices | Attach devices with EasyGo | Attach devices with Paylater |
| 3 | Support | Call centre during office hours | Call centre during office hours | 247 support via chatbot (both chatbot and live agent support) |
| 4 | Billing | Standard Billing | Standard Billing | Just an e-receipt. No pro-ration |
What happens to unused entitlements?
Entitlements will be refreshed at the start of a new plan cycle. Any unused entitlements will not be rolled over.
Do I need to take any action for my Star Plan to be renewed?
Your Star Plan will renew automatically each month, charged to either your StarHub Dollars or credit/debit card. If you don’t have a credit/debit card, do ensure that you have sufficient StarHub Dollars for payment on the renewal date.
Will CIS discounts apply to Star Plans?
If you are an employee of a company that is part of our Corporate Deals programme (previously known as CIS or Corporate Individual Scheme), your Star Plan comes with free Caller Number Display for up to 24 months. Applicable offers may vary at the point of subscription.