Can't live without your mobile device? Extend device protection to your existing mobile device. 
Introducing SmartSupport Lite - worry-free care for your existing device!

Features:

Enjoy 2 device Swaps^ in 12 months

FREE delivery to any location in Singapore within 4 hours*

Need to make a Swap overseas? We can take care of that for you too+.

 


How much does it cost?

 

Add on SmartSupport Lite at just $8/month (inclusive of GST). No hidden fees. No activation fees. 

Get a like-for-like mobile device# delivered to you FREE within 4 hours* with a top-up of the following service fee:

Retail Price of Device
(Inclusive of GST, as of device launch date~)
Swap fee
(Inclusive of GST)
≤ $250 $25
$251 - $500 $80
$501 - $750 $150
$751 - $1,500 $170
$1,501 - $2,000 $250
≥ $2,001 $280
Who is eligible for SmartSupport Lite?

You can sign up for SmartSupport Lite via My StarHub app if you have:

  1. a #hellochange SIM Only plan and;
  2. an Eligible Device and;
  3. passed the enrolment device checks and completed the declaration forms on My StarHub app

 

How to subscribe?
  1. Download or log on to My StarHub app (ensure it is the latest version or at least version 5.1.8)
  2. Ensure the main page reflects the mobile number of your new SIM Only plan.
  3. Select "Add-ons" and click on "Other add-ons".
  4. Click on "Apply Now" under SmartSupport Lite.
  5. Follow the simple instructions given for a device health check to complete the application.
  6. You will be notified within 7 days once the application is processed successfully.

 


Upon successful sign-up to SmartSupport, you can have access to screen repair service at $99.

Simply call our 24/7 hotline +65 6860 1720 to make a repair request!

Screen repair Terms & Conditions apply.


SmartSupport

Worry-free device care. No matter what.
Enjoy Device Replacement or Swap and technical support for any device related issues from $12/month. 


NOTE :

  • ^You may make 2 Swaps within a 12-month period. The 12-month period commences from the delivery date of the first service request.
  • #Mobile device could be a new or refurbished device.
  • *Your replacement device will be delivered to you via courier at a local address within 4 hours if your request is accepted between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. Overseas delivery is available and is subjected to additional cost, delivery time and custom clearance.
  • ~The cost of your replacement device will be based on the recommended retail price (RRP) in SGD as of the date of device launch and your current subscription plan.
  • +Non-compliance fees may apply

 


SmartSupport Lite FAQ

Screen Repair FAQ

Hello to a new kind of mobile plan


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Prepaid to Postpaid


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