Introducing SmartSupport Lite 
Enjoy worry-free care for your existing device! 

Can't live without your mobile device? Extend device protection to your existing mobile device. 
Enjoy Device Swap within 4 hours* and get technical support for any device related issues.


Features
Device Swap^
  • Enjoy 2 device Swaps in 12 months.
  • FREE delivery to any location in Singapore within 4 hours*
  • Need to make a Swap overseas? We can take care of that for you too.
Make a service request
One-click access to Tech Support
  • Ask any device-related questions from 9am to 6pm daily.
  • Chat or call away via online or the SmartSupport App on the registered device.
Get Tech Support

How Does It Work?

Easy and Fast Replacement

Simply make a service request online or call our toll-free number 800 852 6030 or +65 6822 2255 (while overseas) to make a Service Request for a swap. (Service Fees apply).

Help, Anytime You Need It

Get your questions answered by simply talking to our Tech Specialists, from 9am to 6pm daily.

You can also access tips and tricks online or though the SmartSupport App on your registered mobile device.

 


Check out what our SmartSupport customers say
"Customer service officer showed her expertise and professionalism in handling my request" – Seshu Babu Vedantam
"I thought SmartSupport was not worthwhile when I subscribed. I was wrong, it's really worth to enroll and the support was excellent." – Ajaayjannan V R
"Excellent service! The customer service officer has met my expectation. Provided detailed explanation and action to my request was prompt and superb. Keep it up! Thank you!" – Jane Hurtado De Leon

How much does it cost?

 

Add on SmartSupport Lite at just $8/month (inclusive of GST). 

No hidden fees. No activation fees. 

Get a Like Mobile Device# delivered to you FREE within 4 hours* with a top-up of the following service fee:

Retail Price of Device
(Inclusive of GST, as of device launch date~)
Swap fee
(Inclusive of GST)
≤ $250 $25
$251 - $500 $80
$501 - $750 $150
$751 - $1,500 $170
$1,501 - $2,000 $250
≥ $2,001 $280
Who is eligible for SmartSupport Lite?

You can sign up for SmartSupport Lite via My StarHub app if you have:

  1. a 4G SIM Only plan and;
  2. an Eligible Device and;
  3. passed the enrolment device checks and completed the declaration forms on My StarHub app

 

How to subscribe?
  1. Download or log on to My StarHub app (ensure it is the latest version or at least version 5.1.8)
  2. Select your SIM Only mobile number on the main page
  3. Select "Add-ons" and click on "Other add-ons".
  4. Click on "Apply Now" under SmartSupport Lite.
  5. Follow the simple instructions given for a device health check to complete the application.
  6. You will be notified within 7 days once the application is processed successfully.


Detailed instructions can be found under "Eligibility - How do I sign up for SmartSupport Lite".  


Upon successful sign-up to SmartSupport Lite, you can have access to screen repair service at $99.

Screen repair Terms & Conditions apply.


SmartSupport

Worry-free care for your new devices.


NOTE :

  • ^You may make 2 Swaps within a 12-month period. The 12-month period commences from the delivery date of the first service request.
  • #Like Mobile Device means a Device, compared to the Registered Device, may be new or refurbished.
  • *Your Like Mobile Device will be delivered to you via courier at a local address within 4 hours if your request is accepted between 8.00am and 2.00pm Singapore time, Monday to Saturday, excluding Public Holidays. Overseas delivery is available and is subjected to additional cost, delivery time and custom clearance.
  • ~The cost of your Like Mobile Device will be based on the recommended retail price (RRP) in SGD as of the date of device launch.
  • +Non-compliance fees may apply

 


SmartSupport Lite FAQ

Screen Repair FAQ

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