Service Update

We are constantly reviewing our services to provide you with the most relevant offerings for your mobile needs. We would like to inform you that with effect from 30 November 2021, we will be discontinuing our voicemail service as it has become less relevant. Rest assured that we will continue to work towards bringing you more innovative services in the near future. 


Change your password

  1. Dial 1303 and log into your mailbox. (The default password is 8888)
  2. Press 8 to access your personal option menu
  3. Press 2 to access your password option
  4. Press 3 to modify your password. (4 to 7 digits number)
  5. Press # to confirm the new password

Customise your mailbox

Access your Voice Maibox to record your name

  1. Dial 1303 and log into your mailbox
  2. Press 2 for Personalised Your Greeting Menu
  3. Press 5 for Manage Spoken Name option
  4. Press 3 to record your name
  5. Press # to confirm

Personalise your Voice Mailbox greeting

  1. Dial 1303 and log into your mailbox
  2. Press 2 for Personalised Your Greeting Menu
  3. Press 4 to record your general greeting after the beep
  4. Press # to confirm

Retrieve your voice mail messages

Explore more features

Feature Voicemail Enhanced Voicemail Power Mail
Number Of Messages 5 20 25
Duration Per Message 1 minute 2 minutes 1.5 minutes
Message Retention For New Messages 4 days 5 days 7 days
Message Retention For Saved Messages 2 days 4 days 3 days
Notification When Mailbox Is Full Yes Yes Yes
Automatic Callback No No Yes
Greetings 1 Personalised Greeting 1 Personalised Greeting 4 Personalised Greetings
Wake-Up Call Service No No Yes
Language Default - English Choose either English or Chinese during the service registration Choose either English or Chinese during the service registration
Message Re-Directing Yes - Voice Message Yes - Voice Messages Yes - Voice Messages
Message Forwarding No No Yes - Voice Messages
Message Broadcast List No No 2 Lists. Can programme up to 5 Local Numbers each list
Web Interface No No Yes
Additional Message Devices (other than SMS notification) No No Yes
8 Digits Local Outdials No No Yes - 2 Devices (other Mobile / Fixed Line Phones)
Monthly Subscription FREE $5 $6

NOTE: 

  • Local Usage Charges: 16.06 cents /min, pay-as-you-use
  • Prevailing roaming usage charges apply when service is used overseas

Local Missed Call Alerts


Never miss another call again. SMS alerts containing missed call numbers allow you to return missed calls.

Video Calls


Voicemail FAQ